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Hospitality and travel

The hospitality and travel industry has been turned upside down. There have been new market entrants, new business models – and new threats in the shape of the global pandemic.

Now, more than ever, what’s needed is a way to transform every aspect of the business, redefining experiences to appeal to a digitally savvy customer base. Every touchpoint needs to be rethought, taking advantage of advanced technology to create opportunity among ever-changing risks and challenges in the global environment.

From cruiseline decks to casino floors, it’s not about a single digital solution. It’s about systems – bringing together people, processes, and technologies, to improve operations, the employee experience, and the customer experience.

More resilient. More profitable. More customer focused.

    Reinventing Customer Engagement for a Global Cruise and Travel Company

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    Four seasons reimagines its finance and accounting function

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      Future of Hospitality & Travel

        Generative AI is a game changer for hospitality customer experience

        Generative AI heralds a new era of hospitality with more personal and seamless experiences for travelers and guests

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        Future of Travel

        A vision of the seismic shifts set to impact every facet of the ways we travel, from where we go, to how we go and why.

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        Delivering the ultimate customer experience in hospitality

        Framework of the future brings together operations, marketing, and HR to drive success

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          Some examples of what we do

          COVID-19 recover and reinvent: We help you deal with today, by developing an effective response to the pandemic. And we help you build for tomorrow, by reshaping working practices and operating models, saving money, and designing new customer experiences.

          Digital guest and customer experience: We help you bridge the digital and physical world, and unite systems from front to back. With next-generation programs for guests and employees, you can offer them safe, frictionless, and personalized experiences.

          Sales and marketing transformation: Every channel, every touchpoint. We help you understand and respond to your customers, with comprehensive and integrated CRM, sales, marketing, customer service, and loyalty programs, so you can make every guest feel special.

          Infrastructure upgrade: Put your platform to work. With cloud, 5G, IoT and other game-changing technologies, you’ll improve efficiency and save money. And you’ll also be shaping a creative environment in which to launch new products and services.

          Personalization: What do people like? What do they expect? And what prompts them to act? With smart data analytics and intelligent automation, you can find answers – so when you respond, you can really get their attention.

          Platform modernization: Modernizing core systems and transforming industry-specific applications serves as the foundation for supporting hospitality’s everchanging trends. Take advantage of it, and you’ll be able to leverage technology as a business accelerator.

          Sustainable Future

            What matters to today’s consumer 2024

            2024 consumer behavior tracker for the consumer product and retail industries

            More in CRI report

            CONVERSATIONS FOR TOMORROW #1: A SUSTAINABLE FUTURE

            A sustainable future calls for collective action, bolder leadership, and smarter technologies.

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            Rethink series

            A series of whitepapers on how we need to rethink sustainability

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            Reflect, rethink, reconsider: Why food waste is everybody’s problem

            Food loss or waste continues to be a major problem across the lifecycle of food.

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              Research and insights

              The data-powered enterprise

              The Art of Customer-Centric Artificial Intelligence

              Expert perspectives

              Intelligent industry

              Framework of the future: A modern approach to travel and hospitality transformation

              Tausif Khiani
              Mar 29, 2024
              Intelligent industry

              Framework of the future: Connecting employee experiences in hospitality

              Tausif Khiani
              Mar 29, 2024

              Meet our experts

              Tausif Khiani

              US Hospitality Industry Lead, Capgemini
              Tausif Khiani leads Capgemini’s Hospitality Industry Portfolio. He is a business and technology transformation thought leader and subject matter expert, with extensive experience working with Fortune 500 companies and leading industry players across the cruise lines, casinos, hotels, travel, and entertainment segments. Through his experience working with the industry’s top innovators and disruptors, and his approach to enable connected experiences through all lenses of the business, he and Capgemini offer a unique understanding of how to build solutions adapted for the challenges, trends, and nuances in hospitality businesses and for their consumers.

              Ted Levine

              US Executive Vice President, Capgemini
              Ted is an Executive Vice President at Capgemini, serving as a Business Unit Managing Director. With over 26 years of experience at Capgemini, he has spent his career serving clients directly and delivering on some of the largest and most complex Digital and Technology Transformations. Serving across a multitude of industries from Consumer Products and Retail to Hospitality and across Capgemini’s services from management consulting to managed services. Ted believes strong partnerships can create powerful work environments and empowered communities. As a leader for leaders, he serves as the sponsor of Capgemini’s Account Executive Community, empowering customer-first partners across the organization.

                Partners