Skip to Content

Retail

Redefining success: delivering against consumer expectations at speed and scale in the new era of connected commerce.

A dramatic shift in customer behaviors and expectations over the past two years has accelerated trends within the retail industry. As digital and physical channels merge and shoppers expect a connected experience across all touchpoints, retailers must enable a bold omni commerce strategy – underpinned by data, with technology and business processes that support a flexible, agile distribution and fulfillment network – to deliver on promises to today’s customer.

“As retailers face increased margin pressure from rising costs of talent, transportation, energy and more shifting markets, and price sensitivity among customers, organizations must embrace an insight-driven commerce strategy – one that favors adaptability, and optimization, to compete and win in the new era of connected commerce and delivery. Balancing experience, speed, and cost of service will be the key to success.”

Lindsey Mazza, Global Retail Lead

    Unprecedented disruption – unparalleled opportunity

    We’ll be joining 275 speakers at Shoptalk 2023 to discuss the challenges and opportunities facing retailers.

    Smart retail planner

    A holistic approach to address some of the complex challenges retailers face today.

    What matters to today’s consumer

    Consumer sentiment has shifted dramatically, check out the 2023 edition of our flagship CRI report to discover the newest consumer trends.

    Cornershop, the store of the future

    The live store in London where customer engagement and retail are brought to life.

      More client stories from across the Group

      No posts

      Meet our experts

        Join the conversation on LinkedIn

        Connect with our experts and read the latest industry insights on our dedicated LinkedIn page