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Redefining success: delivering against consumer expectations at speed and scale in the new era of connected commerce.

A dramatic shift in customer behaviors and expectations over the past two years has accelerated trends within the retail industry. As digital and physical channels merge and shoppers expect a connected experience across all touchpoints, retailers must enable a bold omni commerce strategy – underpinned by data, with technology and business processes that support a flexible, agile distribution and fulfillment network – to deliver on promises to today’s customer.

“As retailers face increased margin pressure from rising costs of talent, transportation, energy and more shifting markets, and price sensitivity among customers, organizations must embrace an insight-driven commerce strategy – one that favors adaptability, and optimization, to compete and win in the new era of connected commerce and delivery. Balancing experience, speed, and cost of service will be the key to success.”

Lindsey Mazza, Global Retail Lead

Client Stories

Serving the customer in an increasingly channel-less world.
We understand the industry-wide need to create a new engagement experience – one that connects all channels, meeting customers wherever they shop with a personalized, cohesive, consistent customer experience that drives commerce.

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Driving speed and affordability with the fulfillment network of the future.
We recognize that supply chain and fulfilment channels are strategic differentiators that can enhance the customer experience by enabling more choice, convenience and customization. 

Taking cost out of the supply chain, while enabling supply chain as a revenue growth engine.

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Leading the change we want to see for the future our customers expect.
We are proud to be at the forefront of purpose and sustainability, helping our retail clients frame sustainability as a catalyst for change and an opportunity create a competitive advantage.  

We’re driving affordable sustainability, the intersection of what’s right at the optimized cost. 

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Journey to the renewable enterprise.
Digital Core is a next-generation platform that brings together the technology, processes and operating model to sustain digital transformation and enable high speed innovation, while protecting mission-critical applications that run the business.

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    What matters to today’s consumer 2023

    2023 consumer behavior tracker for the consumer products and retail industries

    Intelligent Supply Chain


    Accelerate the delivery of new products,services, and experiences

    Smart retail planner

    A holistic approach to address some of the complex challenges retailers face today.

    Cornershop, the store of the future

    The live store in London where customer engagement and retail are brought to life.


      GroceryShop 2023

      Making plans for Groceryshop 2023 this September? Capgemini will be in Las Vegas again and we look forward to seeing you there!

        Shared Services & Outsourcing Week Conference 2023

        Capgemini Capgemini led discussions at SSOW on The Power of Intelligent Industry with executives from The Home Depot, Kimberly-Clark, and Mastercard. Capgemini was honored to accept the Service Provider of the Year award for the second year in a row.

          Shoptalk 2023

          Unprecedented disruption – unparalleled opportunity Capgemini joined executives from SHEIN, Gap, and Ulta Beauty on stage at Shoptalk to discuss the challenges and opportunities facing retailers.

            Capgemini at SAP Sapphire 2023

            Inspiring a renewable future— In the era of the circular economy, customers and shareholders expect businesses to create a positive, sustainable, and lasting social impact, too. Capgemini is a highly experienced SAP partner that can help you tackle these business and IT transformation challenges.

              Sustainable Future


                A sustainable future calls for collective action, bolder leadership, and smarter technologies.

                Rethink series

                A series of whitepapers on how we need to rethink sustainability

                Reflect, rethink, reconsider: Why food waste is everybody’s problem

                Food loss or waste continues to be a major problem across the lifecycle of food.

                Shift towards sustainable packaging for greener, profitable future

                The right approach for optimizing both cost and sustainability

                  More client stories from across the Group

                  Expert Perspective

                  Cloud, Technology

                  Automating the retail customer journey through technology

                  Jennifer Marchand
                  Jan 27, 2023

                  Meet our experts

                  Ted Levine

                  US Executive Vice President, Capgemini
                  Ted is an Executive Vice President at Capgemini, serving as a Business Unit Managing Director. With over 26 years of experience at Capgemini, he has spent his career serving clients directly and delivering on some of the largest and most complex Digital and Technology Transformations. Serving across a multitude of industries from Consumer Products and Retail to Hospitality and across Capgemini’s services from management consulting to managed services. Ted believes strong partnerships can create powerful work environments and empowered communities. As a leader for leaders, he serves as the sponsor of Capgemini’s Account Executive Community, empowering customer-first partners across the organization.

                  Vince Crimaldi

                  Vice President, US Retail Leader
                  Vince Crimaldi is a Vice President, and part of the Capgemini sector leadership for Retail. Vince is responsible for strategy development and industry-specific solutions for many of Capgemini’s top customers in Retail and Restaurants. With over 20 years of experience, Vince is focused on building solutions globally and in market that drive business value for Capgemini’s clients in the sector, with a focus on the Store Experience Platform, Store Management and Operations, Product Management, Retail Analytics, and Digital/Cloud solutions in and above the store.

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