CONNECTED ENGAGEMENT

Serving the customer in an increasingly channel-less world.

Customers’ rising expectations for convenience and immediacy across channels means retailers must adopt an omnichannel strategy that allows any product to be purchased from anywhere, at any time, by any customer – safely and sustainably.

As an end-to-end transformation partner, Capgemini helps retailers adapt their everywhere commerce strategy, channel-plays, commerce capabilities, and distribution and fulfillment networks to meet the new opportunities of the “phygital” landscape.

Entering the metaverse with Tommy Hilfiger Brazil

Working with Capgemini, Tommy Hilfiger takes luxury fashion to the metaverse for its national sales convention and upcoming designs

HEMA creates exceptional simplicity for customer service

HEMA wanted to offer a distinctive customer experience by becoming more customer-centric and focusing on loyalty. Working with Capgemini, HEMA implemented the Salesforce Service Cloud and Social Studio, which enabled customer service agents to gain a comprehensive, 360-degree view of shoppers

Smooth online ordering from confirmation to delivery with Capgemini

ADMnext completely digitalizes a global retailer’s ordering process with an intuitive, state-of-the-art application

FILA transforms into an experience-driven retailer

Leveraging new digital strategies helps the brand re-energize the customer journey with a seamless, API-led architecture

Connected engagement: Physical, digital, and everywhere in between.

Our advanced data capabilities and industry-leading solutions help retailers reinvent points of sale, as well as the customer experience across all channels.

Our breadth and depth of capabilities across strategy, customer experience, commerce, data/tech and supply chain, coupled with our deep experience within the retail industry, allow us to act as a true end-to-end transformation partner for our clients.

Our team of industry experts help retailers unlock new business models and channels that will enable them to more easily and naturally reach customers wherever they choose to shop, at the moment they choose.