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CONNECTED ENGAGEMENT

Serving the customer in an increasingly channel-less world.

Customers’ rising expectations for convenience and immediacy across channels means retailers must adopt an omnichannel strategy that allows any product to be purchased from anywhere, at any time, by any customer – safely and sustainably.

As an end-to-end transformation partner, Capgemini helps retailers adapt their  everywhere commerce strategy, channel-plays, commerce capabilities, and distribution and fulfillment networks to meet the new opportunities of the “phygital” landscape.

    Entering the metaverse with Tommy Hilfiger Brazil

    Working with Capgemini, Tommy Hilfiger takes luxury fashion to the metaverse for its national sales convention and upcoming designs

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    HEMA creates exceptional simplicity for customer service

    HEMA wanted to offer a distinctive customer experience by becoming more customer-centric and focusing on loyalty. Working with Capgemini, HEMA implemented the Salesforce Service Cloud and Social Studio, which enabled customer service agents to gain a comprehensive, 360-degree view of shoppers

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    Smooth online ordering from confirmation to delivery with Capgemini

    ADMnext completely digitalizes a global retailer’s ordering process with an intuitive, state-of-the-art application

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    FILA transforms into an experience-driven retailer

    Leveraging new digital strategies helps the brand re-energize the customer journey with a seamless, API-led architecture

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      Connected engagement: Physical, digital, and everywhere in between.

      Our advanced data capabilities and industry-leading solutions help retailers reinvent points of sale, as well as the customer experience across all channels.

      Our breadth and depth of capabilities across strategy, customer experience, commerce, data/tech and supply chain, coupled with our deep experience within the retail industry, allow us to act as a true end-to-end transformation partner for our clients.

      Our team of industry experts help retailers unlock new business models and channels that will enable them to more easily and naturally reach customers  wherever they choose to shop, at the moment they choose.

        CornerShop, the store of the future

        The live store in London where customer engagement and retail are brought to life.

        See for yourself

        AI for customer products and retail

        The road to becoming an insights-driven business can be long and the path unclear. We help you navigate this journey with OutPerform.

        Discover our solution

        Data-driven marketing

        The role of the CMO is evolving. Deliver on customer experience with creativity and data.

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        Gaining the edge in the new era of grocery

        Our Digital Core for Grocery capabilities help grocers meet the new challenges, from long-term planning to real-time fulfillment.

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        Insights-driven merchandising

        Optimize your buying and warehousing decisions with our augmented intelligence solution.

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          More client stories from across the Group

          Buffalo Wild Wings: Re-inventing the urban neighborhood sports and entertainment experience
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          Buffalo Wild Wings: Re-inventing the urban neighborhood sports and entertainment experience

          Winning guests in the urban market, creating comfort, convenience and genuine vibes that stem from neighborhood connections.

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          Bellwether: Venturing to change the ecosystem of coffee

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          Designing a frictionless future for Dunkin’ Donuts customers

          Research and insights

          Point of view

          The cognitive retailer
          Report

          The wake-up call: Consumer products and retail organizations should brace future disruption with a resilient supply chain
          Point of view

          A new way to serve: The next big opportunity for FMCG and retail
          Conversations for tomorrow

          Conversations for tomorrow #1: A sustainable future
          Point of view

          The balancing act
          More research and insights

          Meet our expert

          Maria Søndergaard

          Director of Manufacturing & CPRD
          Maria Seierø Søndergaard is a highly experienced executive at Capgemini Denmark, having worked in the consulting industry for more than 22 years. Currently, she is responsible for managing two sectors: Consumer Products Retail & Distribution (CPRD) and Manufacturing. In addition, she is a member of the Danish Senior Management Team and has been responsible for the CSR agenda at Capgemini Denmark for many years. Maria also represents Capgemini in The Danish ICT Industry Association (ITB). She brings a wealth of knowledge, experience, and expertise to the Capgemini Denmark team and the many clients she supports.