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Knowledge 2023 is a wrap!

Thanks to our team for your endless efforts to make K23 a huge success. Save the date for next year’s Knowledge happening May 7-9, 2024!

To uplift experiences while extracting more value from your tech investments, you don’t just need a technology upgrade. You need to find a balance – which takes a shift in perspective. 

We were recently at Knowledge 2023, exploring how you can realize a future that works – better. As a sponsor, we hosted inspirational sessions from our experts and live demos to transport your digital transformation dreams to reality in the form of a roadmap.

Knowledge 2023: Speaking Sessions

Learn how Future Franchise Services solution helped Starbucks and Inspire Brands unite franchise operations to drive business value resulting in improved connection to franchisees and empowering employees in the process.

Brewing Efficiency: How Starbucks Transformed the CX with Capgemini

Starbucks, a multinational chain of coffeehouses and roastery reserves, has made strides in improving the customer experience in the coffee giant’s UK region. By leveraging ServiceNow capabilities in partnership with Capgemini, the team rapidly deployed a cost-effective and agile solution. Paired with subsequent feature enhancements, this solution has resulted in significant efficiency gains and cost savings.


Lindsay Walker
Product Owner,

April Smith
Service Management Consulting Manager, Infrastructure Services, Capgemini

Digitizing employee experience: unleash the power of 68,000 Siemens Healthineers

Learn how Siemens Healthineers (SHS) is revolutionizing its employee experience. Siemens partnered with Capgemini and ServiceNow® to create an omnichannel employee experience. This new service center is set up to provide an unmatched, standardized journey for all SHS employees backed with newly established service centers, while increasing the efficiency of their HR Organization.


Stefan Bayer
Senior VP of IT Function Services,
Siemens Healthineers

Claudia Crummenerl
Global Practice Lead Workforce and Organization, Capgemini

Join us to hear about how Siemens Healthineers delivered exceptional people experiences and made their employee experience central to their enterprise.

Stand out from the crowd by becoming a content creator

Join Allen Andreas, Content Creator and 5x ServiceNow® Community MVP, as he explains how to stand out from the crowd by creating content and building your personal brand within the ServiceNow ecosystem. Learn about the personal and professional benefits of knowledge sharing and key things to consider when creating content such as: how to target an audience, the importance of setting goals, identifying topics to cover, equipment considerations, and more.


Allen Andreas
ServiceNow Strategist / Content Creator

Meet our experts

Wearable IoT device and workplace depiction

    Connect with a Capgemini ServiceNow expert at Knowledge 2023

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