servicenow knowledge 2023

Starbucks, a multinational chain of coffeehouses and roastery reserves, has made strides in improving the customer experience in the coffee giant’s UK region. By leveraging ServiceNow capabilities in partnership with Capgemini, the team rapidly deployed a cost-effective and agile solution. Paired with subsequent feature enhancements, this solution has resulted in significant efficiency gains and cost savings.

Learn how Siemens Healthineers (SHS) is revolutionizing its employee experience. Siemens partnered with Capgemini and ServiceNow® to create an omnichannel employee experience. This new service center is set up to provide an unmatched, standardized journey for all SHS employees backed with newly established service centers, while increasing the efficiency of their HR Organization.

Join Allen Andreas, Content Creator and 5x ServiceNow® Community MVP, as he explains how to stand out from the crowd by creating content and building your personal brand within the ServiceNow ecosystem. Learn about the personal and professional benefits of knowledge sharing and key things to consider when creating content such as: how to target an audience, the importance of setting goals, identifying topics to cover, equipment considerations, and more.