SAP CUSTOMER EXPERIENCE (CX)

Capgemini is the strategic partner who will help you ask the tough questions – and find the right answers – by harnessing the power of technology. Customer acquisition, loyalty, retention, and ultimately revenue, are all positively impacted by the customer experience.

SAP CUSTOMER EXPERIENCE (CX)

Customer acquisition, loyalty, retention, and ultimately revenue, are all positively impacted by the experiences a brand has to offer. At Capgemini we can use our experience of working with clients across many industry sectors to help you provide best-in-class experiences for your customers by helping you to

• Capture and understand your customer’s preferences
• Optimise and personalise all customer interactions
• Win customer acquisitions and sales opportunities across all channels
• Increase customer service productivity and customer satisfaction
• Deliver business agility to grow your enterprise with end-to-end business models

Leap into the new possibilities of SAP Customer Experience (CX)

The SAP CX portfolio brings solutions that cover every step of the customer journey, from first client contact with a customer, to buying products and services, as well as after sales support via Customer Service

If you are currently using on-premises solutions for Commerce, Sales, Services and Marketing

Embracing SAP CX can help you move from customer relationship management to experience management

If you are looking to improve your overall customer experience with digital and cloud

SAP CX opens up a world of possibilities

If you’re running your enterprise back-end systems on SAP and have already moved or are moving towards SAP S/4HANA

SAP CX will naturally extend your digital core for the front-end functions and maximize your investment