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Capgemini is the strategic partner who will help you ask the tough questions – and find the right answers – by harnessing the power of technology. Customer acquisition, loyalty, retention, and ultimately revenue, are all positively impacted by the customer experience.


Customer acquisition, loyalty, retention, and ultimately revenue, are all positively impacted by the experiences a brand has to offer. At Capgemini we can use our experience of working with clients across many industry sectors to help you provide best-in-class experiences for your customers by helping you to

  • Capture and understand your customer’s preferences
  • Optimise and personalise all customer interactions
  • Win customer acquisitions and sales opportunities across all channels
  • Increase customer service productivity and customer satisfaction
  • Deliver business agility to grow your enterprise with end-to-end business models

Leap into the new possibilities of SAP Customer Experience (CX)

The SAP CX portfolio brings solutions that cover every step of the customer journey, from first client contact with a customer, to buying products and services, as well as after sales support via Customer Service

If you are currently using on-premises solutions for Commerce, Sales, Services and Marketing

Embracing SAP CX can help you move from customer relationship management to experience management

If you are looking to improve your overall customer experience with digital and cloud

SAP CX opens up a world of possibilities

If you’re running your enterprise back-end systems on SAP and have already moved or are moving towards SAP S/4HANA

SAP CX will naturally extend your digital core for the front-end functions and maximize your investment

SAP Customer Experience (CX) Portfolio

Enable a single, consistent view of products, configuration options, and customer information for sales rep and end customers
Fast CPQ

Enhances sales reps’ day-to-day work experience, by empowering them to  guide customers through their sales journey
Elevate Customer Experience with SAP Sales Cloud

Make service the heart of your customer experience by bridging the gap between front-office engagements and back-office processes and upkeep your brand image
Customer Experience Transformation at Welsh Water

Accelerate time to Value by quickly deploying integrated, personalized, cross-channel campaigns

Turn anonymous visitors into loyal customers while growing your audience, building trust, and personalizing customer relationships based on transparency and personal data control
Fast Commerce Data Solution

Ensure a personalized, comprehensive e-commerce experience. Innovate at scale and boost profit by seizing market opportunities
Fast Commerce
Horizon – On-Prem to Cloud Commerce


  • 1800+
    • SAP CX Portfolio Consultants Globally
  • 540+
    • Certified SAP CX Consultants
    • making us world #2 most certified* workforce in SAP CX
  • 850+
    • Global SAP CX Initiatives
  • 300+
    • Experience Design Professionals with
    • CX Expertise

*Globally certified SAP CX consultants


  • Among the top three partners with the highest number of certifications in SAP (2023) (read more)
  • Among the top three SI partners for SAP CX
  • Industry Analyst Recognition For Customer Experience Leadership
  • Capgemini named a Leader in Gartner’s Magic Quadrant for CRM and Customer Experience (read more)
Success Stories

    Tokyo Chemical Industry’s digital storefront created by Capgemini

    Capgemini today announced the go live of an online global digital storefront that it has created for Tokyo Chemical Industry (TCI), a leading ma

    Emergency Medical Products chooses Capgemini

    Capgemini today announced its e-commerce transformation engagement with Emergency Medical Products (EMP), an online provider that specializes in

    Rockwell Automation & Capgemini – Transforming Digital Business

    Industrial automation technologies company, Rockwell Automation’s recent big trend has been the digital business interaction with their customer

    Capgemini’s LYONSCG Launches New B2B Website for Bayou Steel Group

    Lyons Consulting Group (LYONSCG), part of the Capgemini Group (CAP.PA), has helped Louisiana-based Bayou Steel Group (BSG) redesign its online p

    Customer experience transformation at Welsh Water

    Partnering with Capgemini, Welsh Water has implemented two projects.

    Read more client success stories

    To deliver winning solutions across a wide range of industries requires a unified team, process, and organisation that always puts the client fi

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