Retail

Redefining success: delivering against consumer expectations at speed and scale in the new era of connected commerce.

A dramatic shift in customer behaviors and expectations over the past two years has accelerated trends within the retail industry. As digital and physical channels merge and shoppers expect a connected experience across all touchpoints, retailers must enable a bold omni commerce strategy – underpinned by data, with technology and business processes that support a flexible, agile distribution and fulfillment network – to deliver on promises to today’s customer.

Read our perspective on the Retail industry here.

You can read more about our experience in retail and insights on our global website

Speak to one of our Retail experts

Enhance profitability with end-to-end thinking

To remain profitable in today’s challenging market, retailers must adopt a mindset that protects customer value, is sustainable for employees, and resilient to external shocks.

NRF 2025

Read our key takeaways from NRF 2025

“As retailers face increased margin pressure from rising costs of talent, transportation, energy and more shifting markets, and price sensitivity among customers, organisations must embrace an insight-driven commerce strategy – one that favors adaptability, and optimisation, to compete and win in the new era of connected commerce and delivery. Balancing experience, speed, and cost of service will be the key to success.”
Lindsey Mazza, Global Retail Lead

Burberry X Capgemini Innovation Day Video

The Capgemini team hosted an Innovation Day at Burberry HQ in London, to explore together how innovation can drive the future of Burberry and fuel Burberry’s ambitions as a market disruptor.

Burberry X Capgemini Innovation Day

Together we explored, learned, and experienced how innovation can propel Burberry into the future.

Deepening customer engagement with IKEA retail

Inspired to create a better everyday life for the many people, IKEA Retail (Ingka Group) brings the IKEA brand to millions globally.

FILA transforms into an experience-driven retailer

Leveraging new digital strategies helps the brand re-energise the customer journey.

Capgemini Research Institute

The wake-up call: Consumer products and retail organisations should brace future disruption with a resilient supply chain

Point of view

Reinventing grocery

Meet our experts

Catherine leads the Retail practice for Capgemini Invent, the innovation, design and transformation arm of the Group. With over 15 years’ experience in retail industry and consulting roles, she leads a team of retail experts who blend deep transformation expertise with their lived experiences working for some of the UK’s best known retail brands. Catherine leads consulting engagements across the end-to-end retail operating model, with particular subject matter expertise and love for store operations and colleague experience. Alongside this, she is passionate about sustainability and helping our retail clients to use data and AI to drive greater transparency and conscious decision making in their operations.

Mukul is a result driven professional with 25+ years of cross-industry experience in account management, business development and sales. He has worked with clients across almost all the sectors; however, his notable successes have come from Consumer Products and Retail. He helps clients to unlock benefits of transformation by supporting their journey to cloud, empowering a data-driven organisation, improving the customer experience underpinned by enterprise transformation (SAFe®, DeveSecOps, productised operating models) and disruptive technologies (AI/ML, analytics). Mukul’s expertise is in weaving together products, technology, and services to differentiate the proposition, creating innovative and compelling value proposition, structuring deals to identify and deliver to a business case. He embodies “One Firm” philosophy and delivers the best for his clients.

Simon heads up Capgemini’s Retail business in the UK. With over twenty-five years of retail industry experience, he blends operational knowledge from his experience working at the sharp-end of retail with extensive consulting expertise spanning strategy and operating model design through to multi-year technology-enabled transformation programmes. Simon is a deep subject matter content knowledge across the end-to-end retail value chain, particularly buying, merchandising and supply chain. Simon has a proven track record of shaping, building and leading large teams both on consulting engagements and through the development of a diverse and inclusive Retail Centre of Excellence whose skills and ambition have been at the heart of Capgemini’s retail success story.