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Insurance

Driven by disruptive technologies, the insurance industry is transforming at an unprecedented pace. We help insurers adapt by enhancing efficiency, driving growth, and delivering innovative, customer-centric insurance solutions.

Change driven by climate, technology, macro-economics, demographics, and geopolitics. Change that demands a response from industry participants to continue to grow, be profitable, be relevant, and in some sectors to stay solvent in the years to come. Change can be an opportunity for those who seize it.

At Capgemini, we specialise in creating business value from these changes in the insurance industry. Through our expertise in insurance technology, we empower our clients to navigate and capitalise on the challenges that change brings. We assist in refining strategies, redesigning operations, and exploring new opportunities across the insurance value chain—from distribution and claims management to enhancing customer experiences and advancing sophisticated underwriting. Our comprehensive insurance business and technology consulting services are designed to help our clients thrive in this dynamic environment.

Insurance top trends 2025

Explore our new Trends Books 2025 series to understand evolving developments across the insurance industry.

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World Cloud Report – Financial Services 2025

Propel top-line growth with your cloud journey: Fast-track efficiency, innovation, and superior CX

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Global life insurers 2024: Trends, rankings, and expansions

The world’s largest life insurers in 2024 faced growth driven by AI and tech while expanding globally through acquisitions and innovation.

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World Life Insurance Report 2025

Bridge the customer experience divide: Ensure life insurance relevancy through relentless customer centricity

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World Property and Casualty Insurance Report 2024

Become an underwriting trailblazer: Chart your transformation across a shifting risk landscape.

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The insurance segments we serve

Property & Casualty Insurance

Climate and customer-driven changes in the P&C industry create opportunities for Insurers to reimagine products, experiences, distribution, risk assessment, and prevention services.

We partner with insurers to achieve transformative business outcomes by harnessing the power of technology, data & AI, intelligent automation, and partner ecosystems.

Life, Annuities, and Benefits

An aging population and new expectations from the next generation are creating new opportunities and challenges for life, annuity, and benefits carriers. But manual, antiquated systems often stand in the way of real growth.

We can help you build advanced digital and data capabilities to create a unified customer experience, streamline operations, and retain assets.

Health Insurance

In the competitive health insurance sector, our AI and Gen AI solutions enhance digital innovation, data security, and cost management. Leveraging healthcare payer solutions, predictive analytics, and cybersecurity, we drive personalised experiences, streamline operations, and ensure data transparency. This enables flexible products, improved outcomes, and regulatory compliance, keeping your organisation competitively agile and ahead in the healthcare payer industry.

Transforming Insurance with Innovative Solutions

Cloud for financial services

Unlock the full potential of your cloud investments

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Smart underwriting

To keep pace with the rapid evolution of underwriting in property and casualty insurance, underwriters require efficient tools.

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Digital core for insurance

Are you ready to embrace the future of insurance? To get there, you’ll need a connected, digital core approach.

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Sustainability for financial services

Sustainability presents real opportunity for industry growth and leadership: Accelerate ESG action for better business outcomes.

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Transform your insurance business with Capgemini’s expertise

Unlock the full potential of your business through our industry-leading insurance digital transformation. Contact us today to discover how we can help you stay ahead in the ever-evolving insurance landscape.

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Research and insights

Capgemini’s innovative solutions and deep industry expertise help insurers increase customer centricity and resilience across their organizations.
Point of view

Evolving times, evolving solutions: Transforming insurance for the digital age
Report

Embrace data to accelerate sustainability

capgemini-research-institute
Point of view

The effect of deglobalisation on insurance
Report

Enterprise maturity model for Microsoft business applications in FS
Point of view

Embracing the power of predictive analytics: Are your underwriters ready for change?
Point of view

The road to AI-driven insurance
See all our insights on Insurance about Latest Insights Invent

Client stories

A new platform opens the door to innovation for a global insurer

By working with Capgemini, the company enhances operational efficiency, improves customer engagement, and sets the stage for the latest insurance innovations

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A leading insurer grows its customer base by investing in its underwriters

Shorter time-to-market for more personalized product offerings thanks to a modular platform

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How a global P&C insurer is winning over the next generation of customers

The company worked with Capgemini to develop a new digital foundation and channel strategy, transforming customer experiences with unified and centralized services

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Capgemini supports Zurich Germany in accelerating a strategic IT transformation

By partnering with Capgemini, the insurance company implements the Guidewire platform for Property & Casualty Claims Management insurance and accelerates its digital transformation with the introduction of agile collaboration models

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Wawanesa unlocks agility and boosts time to market for rapid product innovation

Collaborating with Capgemini, Wawanesa makes a strategic transition to a unified Guidewire platform across all its property and casualty (P&C) business lines to reduce its infrastructure costs while minimizing risks and disruption to operations

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Expert perspectives

Healthcare, Technology

Insuring the future with a payer-provider partnership

Capgemini
Sep 10, 2024
Cloud, Data and AI

Welcome to where imagination transforms everything, at Power Platform Community Conference 2024

Vivek Desai
Aug 27, 2024
Data and AI

How GenAI is transforming document search and knowledge management in financial services

Shankar Ramanathan
Jul 26, 2024

Meet our experts

Shane Cassidy

Shane Cassidy

Insurance Business Unit Leader
Shane Cassidy is the head of Capgemini’s Global Insurance Business Unit. Shane has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address the market evolution.
Satish Weber

Satish Weber

Executive Vice President, Financial Services; Insurance Sales and Go To Market Leader
Kiran-Boosam

Kiran Boosam

Global Portfolio Leader for Insurance
Kiran Boosam leads Capgemini’s Global Insurance Portfolio. A career P&C and life insurance expert, Kiran assesses the industry dynamics, forecasts Insurance CXOs’ strategies, shapes fitting innovative portfolios, and enables key accounts to leverage the power of the Capgemini Group, external ecosystems, and emerging technologies.
Samantha Chow

Samantha Chow

Global Head, Life Insurance, Annuities, and Benefits Leader, Capgemini Financial Services
Samantha has over 20 years of experience in the L&A and A&H industries working for carriers in positions across the value chain, evaluating technology and consulting as an industry analyst, and leading the technology roadmap for policy administration systems.
andrew-hood

Andrew Hood

Executive Vice President, Global Insurance Practice Head, Capgemini Financial Services

    Awards and recognition

    Capgemini is a 2024 Customer and Partner Award Winner

    Guidewire honors outstanding achievements in innovation and customer success at the 2024 Customer and Partner Awards.

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    Best Advancing Software Testing Practice Award

    This European Software Testing Award reflects our involvement with emerging technologies and our focus at the forefront of innovation.

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    Awarded Migration Acceleration Specialisation by Guidewire

    First partner to be recognised reflecting our commitment to helping clients seamlessly upgrade to Guidewire Cloud.

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    Leader in ISG Provider Lens™ for insurance ITO services 2023 (EU and NA)

    We help our insurance clients understand and navigate the challenges change brings, both for refining their strategies and redesigning their operations.

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    Our partners for digital insurance solutions

    We partner with leading technology companies to power business transformation in insurance, helping our clients optimise operations and deliver exceptional, personalised experiences driven by cutting-edge innovation.

    Join the conversation on LinkedIn

    Connect with our experts and read the latest industry insights on our dedicated LinkedIn page

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