Customer Experience

We make the connections that make a difference. Because extraordinary connections deliver extraordinary results.

We partner with you to make the right connections across the whole of your enterprise, so that you can create experiences that deliver rapid and sustainable value for your customers and your company.

 

Thought Leadership

The Secret to Winning Customers’ Hearts with AI

Add Human Intelligence. Consumers are increasingly aware and satisfied by AI-enabled...

World FinTech Report 2019: Leapfrogging Open Banking to Open X

The World FinTech Report 2019 from Capgemini and Efma explores how the future is moving to a...

New AI services with Microsoft

Capgemini launches new AI services based on Microsoft Azure to accelerate the business impact...

Analyst recognition

Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide - 7 February 2019

Capgemini is a good fit for projects requiring business innovation, as well as CRM technical advisory and implementation skills, particularly when related to digital commerce and customer service.

Gartner Critical Capabilities for CRM and Customer Experience Implementation Services, Worldwide - 19 July 2019

Capgemini is a good choice for the implementation of CRM technology. It has practices that support all the major CRM platforms (Salesforce, Oracle CX, SAP C/4HANA, Pegasystems, Adobe and Microsoft Dynamics) and is now among the strongest for CRM technology implementation projects. Capgemini is also a good fit for projects requiring strategy consulting, particularly when close collaboration is required.

The Forrester Wave™: Salesforce Implementation Partners 2019

Today, Capgemini has broad capabilities across the whole Salesforce portfolio and offers a range of services across design, consulting, and technology. Capgemini brings a broad portfolio of services, including innovation and experience design, Salesforce technology expertise, and extensive operational and technology resources. Significant acquisitions in recent years have driven rapid expansion.

Expanding capabilities to get the benefits of specialization & collaboration in the pursuit of sustainable competitive advantage for our DCX clients.

Digital & Connected Commerce

  • Leveraging the power of LyonsCG & Itelios
  • E-commerce & omni-channel
  • E-Commerce experience design, digital marketing & strategy
  • Service Optimization, Strategy and Support

Customer Experience Design

  • Strategy design
  • UX design & UI/visual design
  • Branded experiences
  • Prototype & validate

Innovation Strategy and Proposition

  • Leveraging the power of F212 and Applied Innovation Exchange
  • Growth strategies
  • Applied emerging technology
  • New products & services

Digital Customer Experience at Capgemini: We make the connections that make a difference.

Our domains, solutions & services

Are you looking for more customers? Or, do you want to better understand your current customers - for example what do they care most about, and how do you drive higher engagement with them? Do you have a desire to personalize experiences across channels? We can help you with strategy and ideation of complex marketing campaigns, streamlining the process of launching campaigns, improving the results of your loyalty campaign and much, much more.

AI in Customer Experience – Real World Solutions

AI in Customer Experience – Real World Solutions

AI for Customer Experience.

Conversational Commerce Proposition

Conversational Commerce Proposition

Are you ready to listen to your customer? Really listen?

Customer Interaction Service

Customer Interaction Service

With the changing face of customer interaction making it increasingly difficult for companies...

Marketing 360

Marketing 360

We provide end-to-end solutions that empower the modern marketer.

Marketing Acquisition Platform

Marketing Acquisition Platform

Our Marketing Acquisition Platform is an end-to-end solution that empowers the modern...

Mobile User Experience and Design

Mobile User Experience and Design

Mobile usage plays a significant role in our private, professional, and social lives, the...

Predictive Services for Customer Engagement

Predictive Services for Customer Engagement

Enabling personalized customer engagement in an omni-channel world

Smart Mobility Connect

Smart Mobility Connect

Capgemini Invent’s first premium global offering for the automotive industry brings the...

Smart Mobility Connect: Customer Engine

Smart Mobility Connect: Customer Engine

Bringing together technology, insight and cross-industry expertise to quickly ideate,...

Connect with our DCX experts

Mark Taylor

Expert in Customer Experience Strategy, Digital Customer Experience

Darshan Shankavaram

Expert in Digital Customer Experience

Fernand Khousakoun

Expert in Business Process Management

Térence Goudriaan

Expert in Customer Experience, Digital Customer Experience, Digital Transformation

Naresh Khanduri

Digital Commerce solution, Innovation and Strategy

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