Capgemini named a Leader in The Forrester Wave™: Customer Experience Strategy Consulting Services, Q4 2024

“Capgemini is a good fit for organizations looking for CX strategies that embrace future experiences driven by sustainability and technology.”

The Forrester Wave™: Customer Experience Strategy Consulting Services, Q4 2024

The Forrester Wave™: Customer Experience Strategy Consulting Services, Q4 2024, highlights a transformative era for customer experience (CX), evaluating 12 top CX consulting providers.

We are delighted that Capgemini has been recognized as a ‘Leader’ – the highest-ranked category in Forrester’s Wave evaluations. This recognition reflects a rigorous evaluation across two primary criteria: CX strategy and current CX offering.

According to the report, customers commended Capgemini for effectively utilizing its global presence, especially in developing culturally sensitive research and messaging. Several clients highlighted Capgemini’s adaptability and bespoke crafting of solutions.

For CX strategy, Capgemini received the highest scores possible in the vision, innovation, partner ecosystem, and talent strategy criteria. In the current offering criteria, Capgemini received the highest scores possible across seven criteria, including marketplace analysis, industry-specific and functional-area specializations, and CX metrics development.

Capgemini has made substantial investments across practice areas, spanning strategic acquisitions, upskilling, and broadened partnerships – many of which are specifically focused on enhancing sustainability capabilities.

Forrester further calls out how Capgemini excels in the development of CX metrics, and offers comprehensive, flexible training to clients. Our implementation of CX technology exceeds par, underpinned by our deep roots in technology development.

“So proud to be positioned as a Leader in customer experience strategy consulting. We believe this ranking further demonstrates our commitment to delivering bold reinvention strategies and purpose-led customer-first experiences that help our clients thrive in the eco-digital era. Our dedication to sustainability and our data-everywhere approach continues to set us apart.”

Gagandeep Gadri, Managing Director frog, part of Capgemini

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