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Next-Generation Financial Services

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The Future of Banking is connected, insights-driven, obsessed with Customer Experience and sustainable.
And sometimes even invisible.

What is the future of Banking?

Inspire innovation and attract 10x talent

  • Establish new leadership styles and mindsets that attract talent
  • Nurture 10x talent and enable them to innovate nextgen financial solutions
  • Develop Sense Capabilities to read and analyze the weak signals in the marketplace
  • Create the necessary flexible IT, Processes and Way of Working to respond to these new developments before the competition
  • Learn from the best native next-generation banking businesses across industries

Explore and unlock new business models for next-generation banking

  • Create a vision and strategy to grow via next-generation banking models
  • Grow into new markets, business areas and customer segments for next-gen financial services
  • Shape new customer propositions and “intelligent products” for the next generation of customers
  • Explore new revenue streams through data monetization and eco-system partnerships
  • Leverage ESG for growth instead of a compliance action

Shape profitable and scalable next-gen financial services & operations

  • Position customer experience as the north star for your operations
  • Establish industrial-strength automated operations with scale for zero manual intervention
  • Develop artificial intelligence and analytics as core organizational DNA
  • Support top customer experience and reduce cost through Omni-channel optimization
  • Create componentized operations that enable various market/product/customer strategies with low cost and high margins
next gen financial sulutions

Insights

Financial Services reports

From traditional banking to invisible finance
Conversations for tomorrow

Discussion with Masakazu Osawa, Mitsubishi UFJ Financial Group
Financial Services reports

Decentralized Futures: Implications for financial institutions

World Payment Report
Capgemini Research Institute
Read more

Our Experts

Michael Zwiefler

Global Leader Financial Services Strategy and Innovation

Stanislas de Roys

Managing Director, Capgemini Invent
I have over 20 years of experience working with Financial Services lead players in Asia, North America and Europe. I have lived and worked in several countries across 3 continents and am currently based out of Paris. I lead Capgemini Invent’s activities with banks and insurers across the globe, and support industry leaders on topics such as innovation strategy and business transformation.

Joachim von Puttkamer

Global Head of Banking, Capgemini Invent