Service Delivery Manager

Recruitment process for this position and onboarding trainings are conducted online.

What do you need to start?

Service Delivery Manager is accountable for the contract obligations, financial agreements, organic sales opportunities and overall client satisfaction.

•    Experience of 8-12 Years in ITC welcomed
•    Service Delivery success track
•    People Leadership skills
•    Technology Awareness
•    Business Leadership experience
•    Client Acquisition & Development experience   
•    Conflict Management, Decision Making & Judgment, 
•    Concise
•    Good  presentation skills
•    Influencing skills              
•    Negotiating skills             
•    Project Financials, KPI’s & Reporting    

What duties will help you grow?

•    Ensuring end-to-end contractual compliance of the run services as delivered by the Service lines;
•    Transformation and project delivery, including adoption of change management;
•    Having total overview of all services, spotting risks and adjusting plans and execution in cooperation with the Operations Lead (OL);
•    Accountable for contract revenue, profitability, Client satisfaction on the account, dotted line reporting to the Executives within the account;
•    Identifies further service/project opportunities to grow business & revenue;
•    Understands, anticipates and influences Client demand for services and ensures that service delivery organizations are capable to fulfil the demand;
•    Client Intimacy;
•    Works closely with assigned Leads to address client needs and demands;
•    Assists with developing solutions that meet client needs and can be delivered in a fashion that allows firm financial targets to be achieved;
•    Know where to go within the delivery organization to get issues addressed and resolved;
•    Maintains compliance to regulatory obligations and ensures that operations are delivered securely.

What have we prepared for you?

Space where you can develop yourself: 
•    Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
•    Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.
Our legendary atmosphere: 
•    We don't have a rigid dress code, but what we do have are awesome communities (e. g OUTfront, Women@Capgemini, Foreigners Community) and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!
A lot of benefits:
•    Possibility to work in terms of Flexible Work Policy, which include work in a hybrid model, flexible working hours, equipment package and more. 
•    Private medical care which can be extended by a package of dental services purchased on preferential terms. 
•    Private life insurance which can be extended by oncology package purchased on preferential terms.
•    Referral bonuses for recommending your friends to Capgemini.
•    Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more). 
•    Offices in great locations, car leasing program, carpooling options and bicycle parking. 


Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services. 
In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues. 

Do you want to know more? Watch a video:
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).






Poziom doświadczenia:

Experienced Professional

Typ zatrudnienia:

Permanent Full Time



Business units:

Cloud Infrastructure Services


Infrastructure & Service Integration