I support major enterprises in transforming their customer services towards cross channel customer interaction with the aim to optimize customer experience using business cloud based solutions.
Board member @ ACSEL
Head of Business Development @ PROSODIE (Capgemini Group)
Board member @ AEPM
Head of Multi-channel Distribution & Innovation BPCE @ BPCE
Head of Direct Banking @ Caisse Nationale des Caisses d'Epargne
Manager of contact center @ HSBC France
Project marketing manager @ BRED Banque Populaire