Salesforce

Real transformation starts with connected, trusted data. Capgemini and Salesforce integrate legacy, IT, OT, and cloud systems using MuleSoft and Data Cloud to give you a real-time, 360-degree view of your customers, operations, and outcomes.
 
This privacy-first architecture powers dynamic, personalized experiences across sales, service, and commerce—ensuring your AI solutions are grounded in clean, compliant, and actionable data.
 
With Capgemini’s integration leadership and delivery accelerators, we help break down silos and activate insights where they matter most. This foundation blends infrastructure with institutional knowledge, giving you the access needed to activate AI across the enterprise.

Enterprise transformation isn’t one-size-fits-all. It’s about precision, and success depends on getting the details right. Capgemini and Salesforce co-develop AI strategies tailored to your sector’s unique compliance standards, operating models, and growth goals.
 
Whether it’s reducing friction in financial services, optimizing production in manufacturing, or accelerating research in life sciences, our industry-first approach helps you move faster with less risk—deploying agentic AI tailored to the workflows, compliance needs, and customer experiences that define your sector.
 
Capgemini brings the depth and precision to make AI work in the real world. By aligning AI capabilities with real business context, we help you adapt and scale technology in ways that are sustainable and outcome-driven.

We help organizations reimagine service as a driver of loyalty and growth, not just a support function. From Agentforce-powered digital labor to predictive workflows, we modernize how service is delivered, improving satisfaction and lowering cost to serve.
 
With Capgemini’s leadership in customer experience strategy, we help shift from reactive support to proactive engagement, creating experiences that reflect a new kind of human-AI chemistry where the right orchestration between people and intelligent systems becomes a competitive advantageempowering agents, automating resolution, and building trust at every step.
 
And our human-centered approach ensures AI-driven service remains ethical, transparent, and aligned to your brand from design to deployment. 

We help our clients realize and maximize their potential with Salesforce by creating seamless and personalized omnichannel experiences.

Intelligent segmentation using data and AI to drive more impactful engagement and ROI.
 
Intelligent campaign operations – Campaign effectiveness leveraging AI to drive down cost per campaign and make teams more effective. How do we get more campaigns out the door in a more intelligent way? Intelligent automation. 

Leveraging Data Cloud to create the comprehensive customer 360 through intelligent integration, harmonization, identity resolution and orchestration/activation across the Salesforce customer success platform.
 
This orchestration of insights helps teams adapt in real time and deliver experiences that feel seamless, contextual, and consistent across the customer journey.

Most industries are aggressively taking on cloud adoption and legacy modernization programs, triggering the need to connect applications across clouds and with on-prem models.
 
By combining MuleSoft with Capgemini’s integration expertise, we help enterprises gain the access they need to unlock scalable AI initiatives, breaking down technical barriers and enabling the flow of real-time intelligence across the enterprise.