Skip to Content
Meaningful Connections-Web banner
Event

Dreamforce 2024

Technology, meet human experience.
September 17 – 19, 2024 | San Francisco & Salesforce+ | Booth #1400

Welcome to where your customer-first vision becomes reality.

Experience Dreamforce 2024 with us 

Capgemini is proud to once again be a top-tier sponsor of Dreamforce 2024 as we celebrate fifteen years of active participation.

Capgemini delivers the human experience of technology through AI and digital platforms, that puts the customer first and drives exceptional business value. 

Discover more about how Capgemini helps create the next generation of customer experiences with the power of Salesforce at booth #1400 in Moscone North. We will have demonstrations and content built around our key themes of: 

  • Implement a data-driven culture 
  • Gen AI for next-gen CX
  • Unlock industrialized advantages 
  • Generate efficiencies through sustainability
  • Fuse art and science for CX 
  • Breaking down barriers through integration

Be sure to meet Olivia, our digital human Salesforce consultant.

Visit us at our new headquarters located in the Atrium of the San Francisco Museum of Modern Art (SF MoMA) where we have private meeting areas, sessions on hot topics such as Data Cloud and Gen AI, areas so sit and relax, and more.

Join our Dreamforce 2024 speaking sessions 

We have a number of sessions on the conference agenda featuring our clients and subject matter experts.  Join them as they talk about their transformation journeys and use cases for innovation on the Salesforce platform.

Tuesday 17 September | 3:30 PM – 4:15 PM PDT | Metreon AMC, 12, Theater 10 

Liberty Latin America shares the success factors that aided their digital transformation, incl. how they tackled complex IT integrations & CRM enhancements for a 360* view & enhanced service delivery.

Speakers: 

  • Asad Nabi, CIO, Liberty Communication Puerto Rico
  • Antony Lisamore, Head of OSS/BSS, Liberty Latin America
  • Abhishek Soni, Group Client Partner Capgemini
Add to Calendar
Wednesday 18 September | 11:30 AM – Metreon AMC, L2, Theatre

Join an exclusive session with three leading Salesforce CTA’s and MVP’s discussing the challenge and vision of what a Modern Salesforce Architecture looks like – the challenges and choices we have to make to take advantage of Agentforce, reduce the friction in delivery caused by poor architecture decisions and make your solution the value centre it was always meant to be!

Speakers:

  • Matthew Evans
  • Matthew Morris
  • Christopher Ramm
Wednesday 18 September | 2:30 PM – 2:50 PM PDT | Moscone North, LL, Campground, Theater 1

The future of auto is here! Capgemini Invent shares how Salesforce Auto & Data Clouds transform buyer interactions, elevating each stage of the journey-from first contact to post-purchase support.

Speakers:

  • Patrick Schumann, Head of Global Salesforce Engagement Hub, Capgemini Deutschland GmbH
  • Christina Schehl, EVP, Capgemini Invent
Add to calendar
Wednesday 18 September | 2:45 PM – 3:25 PM PDT | Metreon AMC, 12, Theater 9 

Hear how LPL created a unified system to help affiliated advisors track subscriptions. Using Service Cloud, the system provided flexibility & scalability to support multiple business models & users.

Speakers: 

  • Prasoon Vidyarthi, Vice President, Product Management, LPL Financial
  • Daxesh Shah, Director – Client engagement, Capgemini
  • Sachin Goel, Senior Director & Global Client Partner, Capgemini

Add to calendar
Wednesday 18 September | 3:15 PM – 3:55 PM PDT | Moscone West, L3, Room 3016 

With MFG Cloud, businesses standardize processes with built-in rules, automation & engagement via a self-serving user portal, creating scalable digital transformation & enhanced customer experience.

Speakers: 

  • Sarah Voss, Sr. CRM IT Manager, Komatsu 
  • Anubhaw Bhushan, Sr. Director – Manufacturing Market Unit, Capgemini
Add to calendar

Explore our additional sessions at Dreamforce 2024

Lacing Up for Composable Storefront Success with ASICS
Thinking about moving to a composable storefront? Did you already implement headless or composable? Join ASICS Digital for a conversation on its transition to headless across its sites and apps.
9:00 AM – 10:00 AM | Moscone West, L2, Marketing & Commerce Lodge RT 8

Speaker:

  • Nat Pavic, Sr. Product Marketing Manager, Salesforce
  • Patrick Coglianese, Director of Software Engineering, ASICS Digital
  • Andrew Lawrence, Senior Director, Product Management, Salesforce
  • Drew Lau, Senior Director, Product Management, Salesforce
  • James Semple, Product Management Director, Salesforce
  • Miryam Meir, Director, Product Marketing, Salesforce
  • Aaron L Eversoll, Vice President of Commerce, Capgemini
  • Danu Vijaykumar, Sr. Product Manager, Salesforce
Add to calendar

Diagramming Salesforce Solutions

Visual storytelling is a fundamental skill that Salesforce architects must know. Learn how to use Salesforce diagrams to align stakeholders and motivate teams.

18/9/2024 – 9:30 AM – 9:50 AM, 19/9/2024 – 10:30 AM – 10:50 AM | Moscone West, L1 Forest, Redwood Theater

Speaker – Matthew Morris – Salesforce CTO, Capgemini

Add to calendar


5 Case Studies: Real-World Wins with Well-Architected

Dive into real-world applications of Well-Architected principles through five diverse case studies. Discover the results and learn how to immediately integrate these practices into projects.

18/9/2024 -10:30 – 10:50 AM | Moscone West, L1 Forest, Redwood Theater

19/9/2024 – 10:30 – 10:50 AM | Moscone West, L2, Room 2000


Speaker – Christopher Ramm – Salesforce CTO, Germany & Salesforce Certified Technical Architect (CTA)

Add to calendar

Personalize and Automate for Marketing Professionals​

Maximize brand marketing with Marketing Cloud Einstein Predictive Audiences, Scoring, and more tools for personalized campaigns and loyalty.

18/9/2024 – 12:30 PM – 12:50 PM | Moscone West, L1 Forest, Community Cove Campfire
Speakers

  • Christopher Ramm, Salesforce CTO Germany & Salesforce Certified Technical Architect (CTA), Capgemini
  • Johann Furmann, Managing Business Enterprise Architect, Capgemini
Add to calendar


Learn, Connect, and Have Fun at Community Conferences

Explore the Trailblazer Community conferences, and find out how you can dive into the educational and entertaining experiences crafted by and for the Salesforce community.


18/9/2024 – 4:00 PM – 4:20 PM | Moscone West, L1 Forest, Community Cove Campfire
Speaker – Houssam Saoudy, Technical Architect, Capgemini

Add to calendar


Design with Intent: Mastering End-to-End Solutions

Explore how intentional design and AI integration transform Salesforce implementations and ensure purpose-driven, future-ready architecture that provides your audience with scalable solutions.


19/9/2024 – 1:00 PM – 1:20 PM | Moscone West, L1 Forest, Community Cove Campfire
Speakers

  • Chetan Chug – Salesforce Architect Director, Capgemini
  • Johann Furmann – Managing Business Enterprise Architect, Capgemini
Add to calendar

Architect for State Management

Dive into real-world scenarios with integration and eventing. Learn how to identify issue and how to resolve them. Walk away with confidence that your architecture handles state well.


17/09/2024 – 1:00 PM – 1:45 PM, 9/19/2024 – 1:30 PM – 2:15 PM | Moscone West, L1 Forest, Well-Architected Workshop
Speakers –

  • Poonam Keswani, Salesforce CTA – Senior Technical Architect, Accenture
  • Joey Chan, Principal Consultant, Cloud Jedi Solutions
  • Gillian Reynolds, Delivery Director, Slalom
  • Matthew Morris, Salesforce CTO, Capgemini
  • Louise Lockie, MVP, Architect, Consultant, Tangara Consulting
Add to calendar


Architect a Strategic Solution

Get hands-on with real-world strategy problems. Discover how to shift your perspective from “everything matters” to a set of priorities that help you make governance as agile as your delivery process.


18/09/2024 – 12:30 PM – 1:15 PM, 19/09/2024 – 12:30 PM – 1:15 PM | Moscone West, L1 Forest, Well-Architected Workshop
Speakers –

  • Gaurav Kheterpal, CEO, Vanshiv Technologies Private Limited
  • Gillian Reynolds, Delivery Director, Slalom
  • Bhavana Singh, Founder, Three Moons Consulting
  • Matthew Morris, Salesforce CTO, Capgemini
  • Andrés Catalán, Senior Delivery Principal, Technical Architect at Slalom, Slalom
  • Brian Shea, Salesforce Architect, Consultant, Shea Consulting
  • Shelly Sousa, Enterprise Architect, STEMblazers
Add to calendar
Explore all our sessions at Dreamforce

Throughout Dreamforce 2024, you can join us for a special session at the Atrium, San Francisco Museum of Modern Art (SF MoMA)

Join one of the leading market makers in AI, Constellation Research’s R “Ray” Wang, as he leads a salon style discussion among an expert panel:   Real World Gen AI Meets Real World Use Cases.   

The rush to AI projects often comes as an all or nothing approach. However, lessons learned from more than 500 Gen AI projects show a gradual and measured approach to adoption that progresses through five levels of maturity: augmenting, acceleration, automation, agents, and advisors. Discover which use cases show the greatest returns on transformation impact and what three questions to ask before your AI project goes public. Learn how to design for trust in an age of AI and what will be required to deliver effective change management. Expect conversations around Gen AI for next gen CX, how to build a data driven culture for mass personalization at scale, generating efficiencies with AI for sustainability, unlocking industrialized advantages, and left brain meets right brain – how art and science transform experience. 

When: 
Wednesday, September 18

  • 4:00 PM – 4:45 p.m. Discussion
  • 4:45 PM – 5:30 p.m. Networking Reception

Where:
The Atrium, SF MoMA

Sign up to meet with one of our experts or book a meeting

Sign up here

    The Capgemini-Salesforce Lookbook

    Explore our how our joint focus on design and strategy drives tangible, repeatable, and transformative results for our clients.

    Download the Lookbook

    Transforming Automotive CX with Salesforce

    Our eBook reveals how to harness the power of Salesforce’s Automotive Cloud and Data Cloud to deliver exceptional customer experiences.

    Find out more

      Research and insights

      Capgemini Research Institute

      Generative AI in organizations 2024
      Capgemini Research Institute

      Generative AI and the evolving role of marketing: A CMO's playbook
      Capgemini Research Institute

      Gen AI in software
      Report

      Creative and generative AI
      Point of view

      B2B sellers, meet your new Gen AI sales assistant
      Point of view

      E-commerce 2.0: Outcome-based personalized shopping with generative AI

      Explore our partnership

      Capgemini and Salesforce help brands deliver personalized, engaging, relevant and memorable experiences across the entire customer journey.

      Read more

        Custom Generative AI for Enterprise

        Elevate your possible. Prepare to be surprised by the collective power of human intelligence and our Custom Generative AI for Enterprise offer.

        Learn more

        Voyager with Salesforce

        Get closer to your customers with our solutions.

        Learn more

          Meet our experts

          Steve Boettcher

          Vice President CSS
          Steve Boettcher is an entrepreneurial growth executive that brings over 25 years of CRM, ERP and IoT sales and services leadership with focus on emerging technology and growth markets. Steve has extensive CRM (Seibel, MS Dynamics, Sugar and Salesforce) and Commerce (Oracle CX Commerce Cloud, Magento, IBM WebSphere, Salesforce Commerce Cloud) application experience and has been a part of the Salesforce partner eco-system for over 12 years serving as an Alliance Leader, Sales Leader and Global Practice Leader.

          Andrew Smith

          Vice President, Head of Salesforce CoE Europe
          “My passion is in helping organizations to leverage Digital Technology to break down the traditional barriers between IT and business, transforming them from being cost and revenue driven to one focused on what matters. The people, whether they be consumers, customers, trading partners or most importantly your employees. I work across the business and architecture teams within global and UK major brands to help them realize the value of digital channels through the “internet of things” and drive out Agile technology architectures which scale and evolve as consumer habits change.”

          Darshan Shankavaram

          Executive Vice President, Digital Customer Experience Global Practice Leader
          Darshan is globally accountable for directing and building the Capgemini Group’s capabilities, delivery, service and portfolio for its 25,000 strong Digital Customer Experience (DCX) Practice. He has over 30 years of industry experience, including 15 years in Digital and Mobile. With his vast knowledge of business consulting, domain, and technical implementations, he has successfully led many large CX transformation programs.

          Lara Wasowski

          Expert in Salesforce solutions
          I’ve been working with delivering improvements to business processes and organizations through well-implemented technology for close to 10 years.  My fundamental appreciation for technology, together with a strong analytical capability, allows me to switch easily between providing recommendations at a detailed technical level and driving discussions on improving business value.  Currently, I am part of Norwegian Salesforce team, working as a Functional Solution Architect and also managing our relationship with Salesforce in Norway.

          Simon Blainey

          Expert in CRM, Digital Transformation, Salesforce
          I lead Capgemini’s Salesforce CoE for Asia Pacific. As a Salesforce Global Systems Integrator (GSI), my team performs large scale Salesforce implementations across the full ecosystem portfolio, including Sales, Service, Marketing and Commerce. My clients include higher education institutions, multi-national corporations and all levels of Government. I have deep expertise in Salesforce architecture and implementation, agile methodologies, and DevOps. My role is to advise my clients on how to accelerate their digital transformation by leveraging and scaling their investment in the Salesforce ecosystem.

          Katerina Hubka

          Global Salesforce Partner Executive

            Contact us

            First name is not valid.
            Last name is not valid.
            Email is not valid.
            Company is not valid.
            Job Title is not valid.
            Country is not valid.
            Slide to submit

            Thank you for submitting the form. Soon we'll get in touch with you

            We are sorry, the form submission failed. Please try again.