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Event

Dreamforce 2023

Welcome to a customer-first world
September 12 – 14, 2023 | San Francisco & Salesforce+ | Booth #1416

Customer First by Capgemini: Respectful personalization, revolutionized experiences, sustainable connections.

We were excited to celebrate thirteen years of active participation, igniting excitement and driving innovation as a Dreamforce 2023 Premier Innovator Sponsor.

We were excited to captivate audiences through our cutting-edge insights, breakthrough technologies, and demonstrating a shared vision for a sustainable future as we chart a course toward unparalleled success.

At our booth we hosted live demonstrations, exclusive sessions and redefine possibilities built around our key themes of AI, Data, CRM, MuleSoft and Sustainability.

Sessions

Univision transforms into next gen media leader

Heathrow – creating data-driven passenger Experience at a major airport

Barclays innovates through shared services modernization

Low Code, Launch digital business with Salesforce

Explore all our additional sessions

Univision transforms into next-gen media leader

Tuesday 12 September | 3:00 PM – 3:40 PM PDT | Moscone West – Level 3, 3018 (M-250)

Univision channeled the power of Salesforce Media Cloud to create a centralized CRM tool that enables client tracking, manages leads, accounts and contacts and standardizes workflow management.

Speakers:

Gerard Popescu,
Vice President, Sales & Research Systems, Univision

Amit Ganguly,
Salesforce TMT Tower Lead, Capgemini NA

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Heathrow – Creating data-driven passenger experience at a major airport

Tuesday 12 September | 4:30 – 5:10 PM PDT | Moscone West – Level 2, 2011 (M-250)

A major global aviation hub revolutionized passenger experience with Salesforce Data Cloud, using real-time data for personalized services, to enhance passenger satisfaction propelling the airport towards a data-driven future.

Speakers:

Bob Stickland,
Head of Commercial & Digital Platforms, Heathrow

Spero Blassoples,
Platform Architect, Heathrow

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Barclays innovates through shared services modernization

Wednesday 13 September | 1:00 – 1:40 PM PDT | Moscone West – Level 3, 3018 (M-250)

Learn how to Modernize a legacy case management system with Salesforce, simplifying processes, lowering TCO, and accelerating time to market.

Speakers:

Sabina Isak,
CIO Functions Technology, Barclays

Sanju Nair,
Vice President Financial Services, Capgemini

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Low code, fast start: Launch digital business with Salesforce

Wednesday 13 September | 11:00 – 11:20 AM PDT | Moscone South – Campground TH1

Financial services companies are increasingly looking to build or acquire bolt-on digital businesses beyond their core products. Learn how to leverage Capgemini’s BPaaS capabilities & Salesforce to launch new bolt on businesses like pet Insurance, unsecured lending etc.

Speakers:

Sumit Uppal,
Head of FS Digital – North America, Capgemini

Ian Campos
EVP, Head of Application Business, Capgemini

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Explore our additional sessions at Dreamforce 2023

Theater session: Architect’s approach to governance

Speakers – Christopher Ramm, Salesforce CTO Germany. Lilith Van Beisen, Salesforce Principal Architect, Capgemini.

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Theater session: Data Cloud + Einstein GPT: Plan your marketing data strategy

Speakers – Timo Kovala, Marketing Architect

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Theater session: Get career path guidance as a Salesforce admin

Speakers – Amanda Beard-Neilson, Portfolio Manager

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Hands on workshop: Architect data optimization at scale

Speakers – Lilith Van Biesen, Salesforce Principal Architect

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Theater session: Record-triggered flows vs apex triggers: how to decide?

Speakers – Houssam Saoudy, Salesforce Technical Architect, Capgemini

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Campfire: Learn, connect, and have fun at Trailblazer community conferences

Speakers – Houssam Saoudy, Salesforce Technical Architect, Capgemini

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Panel: Supercharge your career with AI skills

Speakers – Andy Bergman, VP, Trailhead Content, Salesforce and Joseph Kubon, Salesforce MVP | Salesforce Solution Architect – Enterprise Delivery, Capgemini

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How to get Salesforce-Certified

Speaker – Susan Thayer, Director Digital Transformation, Sogeti

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Learn how Einstein secures your customer data

Speaker – James Parker, DCX Europe CTO & European Salesforce CTO, Capgemini

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CPQ and billing: Connect the dots from product to cash

Elodie Dillon, Program Transformation Lead, Capgemini

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How to plan for enterprise scale in your B2B deployment

Speaker – Brian Wolfe, VP, DCX, North America, Capgemini

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Sign up to meet with one of our experts or book a meeting

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ReThink: Time for sustainability

In this white paper coauthored with Salesforce you’ll explore how aligning with nature’s balance can reframe our view of time and sustainability

Download now

Explore our partnership

Capgemini and Salesforce help brands deliver personalized, engaging, relevant and memorable experiences across the entire customer journey.

Read more

Capgemini and Salesforce

Delivering a 1:1 customer experience at scale.

    Custom Generative AI for Enterprise

    Elevate your possible. Prepare to be surprised by the collective power of human intelligence and our Custom Generative AI for Enterprise offer.

    Learn more

    Voyager with Salesforce

    Get closer to your customers with our solutions.

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      Meet our experts

      Steve Boettcher

      Vice President CSS
      Steve Boettcher is an entrepreneurial growth executive that brings over 25 years of CRM, ERP and IoT sales and services leadership with focus on emerging technology and growth markets. Steve has extensive CRM (Seibel, MS Dynamics, Sugar and Salesforce) and Commerce (Oracle CX Commerce Cloud, Magento, IBM WebSphere, Salesforce Commerce Cloud) application experience and has been a part of the Salesforce partner eco-system for over 12 years serving as an Alliance Leader, Sales Leader and Global Practice Leader.

      Andrew Smith

      Vice President, Head of Salesforce CoE Europe
      “My passion is in helping organizations to leverage Digital Technology to break down the traditional barriers between IT and business, transforming them from being cost and revenue driven to one focused on what matters. The people, whether they be consumers, customers, trading partners or most importantly your employees. I work across the business and architecture teams within global and UK major brands to help them realize the value of digital channels through the “internet of things” and drive out Agile technology architectures which scale and evolve as consumer habits change.”

      Darshan Shankavaram

      Executive Vice President, Digital Customer Experience Global Practice Leader
      Darshan is globally accountable for directing and building the Capgemini Group’s capabilities, delivery, service and portfolio for its 25,000 strong Digital Customer Experience (DCX) Practice. He has over 30 years of industry experience, including 15 years in Digital and Mobile. With his vast knowledge of business consulting, domain, and technical implementations, he has successfully led many large CX transformation programs.

      Jane Arnold Hommet

      Vice President Global SAP Partner Executive

      Lara Wasowski

      Expert in Salesforce solutions
      I’ve been working with delivering improvements to business processes and organizations through well-implemented technology for close to 10 years.  My fundamental appreciation for technology, together with a strong analytical capability, allows me to switch easily between providing recommendations at a detailed technical level and driving discussions on improving business value.  Currently, I am part of Norwegian Salesforce team, working as a Functional Solution Architect and also managing our relationship with Salesforce in Norway.

      Simon Blainey

      Expert in CRM, Digital Transformation, Salesforce
      I lead Capgemini’s Salesforce CoE for Asia Pacific. As a Salesforce Global Systems Integrator (GSI), my team performs large scale Salesforce implementations across the full ecosystem portfolio, including Sales, Service, Marketing and Commerce. My clients include higher education institutions, multi-national corporations and all levels of Government. I have deep expertise in Salesforce architecture and implementation, agile methodologies, and DevOps. My role is to advise my clients on how to accelerate their digital transformation by leveraging and scaling their investment in the Salesforce ecosystem.

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