Capgemini at ServiceNow Knowledge 2026

Software-defined vehicles are revolutionizing the automotive industry. Aptiv/Wind River, ServiceNow, and Capgemini are joining forces to bring SDV data into action. This partnership empowers the automotive industry to accelerate its shift toward software-defined, AI-driven mobility. Connected vehicles generate alerts and ServiceNow transforms those alerts into actionable intelligence – orchestrating enterprise workflows, predictive maintenance, and AI-driven decision making.

HR teams often face an overwhelming volume of employee queries every month, typically arriving via email and support tickets. The autonomous HR agent streamlines these processes by managing inquiries without need for human intervention. The system draws from a comprehensive knowledge base to generate personalized, context-sensitive responses before sending to employees, relieving teams from handling routine queries and empowering them to focus their expertise on more strategic initiatives.

Choosing the most suitable benefits plan can often be a complex and overwhelming process. The Benefit Advisor streamlines this entire experience, instantly reviewing an employee’s current benefit plan, posing insightful questions to clarify their individual requirements, and then recommending a new plan that better matches those needs. Moreover, the Benefit Advisor can update plans in real time, ensuring seamless support throughout the process – eliminating confusion and empowering employees to make informed decisions quickly and confidently.

Updating employee information within HR systems can be tedious and time-consuming, with employees frequently encountering scattered data across multiple platforms and requiring manual validation by human agents. The employee data update agent addresses these challenges by connecting with various systems to validate documentation and execute real-time updates. This streamlined approach not only speeds up the entire process, but also ensures a smoother, more user-friendly experience for employees.

Employees often struggle to get help across IT and HR, navigating multiple systems and channels for even the simplest of requests. This demo will show how a unified, AI-driven experience brings IT and HR support together through a single conversational interface. Powered by Microsoft AI and ServiceNow, this demo will illustrate how employees can simply state what they need instead of having to navigate systems, portals, or contact numbers. Natural language is used to understand and resolve employee needs end-to-end in a way that feels more human.