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Intelligent business operations

We help you to transform your business operations – and deliver the Frictionless Enterprise.

The Frictionless Enterprise seamlessly connects processes and people, intelligently, as and when needed. It dynamically adapts to your organization’s circumstances to address every point of friction in your business operations. We have used this approach to enhance cohesion across our entire suite of products and services. This enables us to respond rapidly to your changing requirements and deliver specific business outcomes in a value-focused way. We help you detect, prevent, and overcome frictions, taking advantage of our latest thinking, organizational design, and intelligent solutions to provide truly effortless operations.

The Frictionless Enterprise is a business and outcome-driven approach from Capgemini, with AI and analytics at its heart, enabling the seamless, intelligent flow of information across an ecosystem of employees, customers, suppliers, and partners.

Success stories

    Discover our digital global enterprise model

    Our digital business transformation platform encompasses the tools and techniques for reshaping and streamlining your business processes.

    Discover Digital Twin

    Establish the foundations of frictionless transformation and continuous innovation with our digital twin solutions.

    Discover our ESOAR methodology

    A unique and straightforward transformation methodology.

    Discover our partners

    Our ecosystem of technology partners adds enhanced value to our clients.

        Innovation Nation | Autumn 2021

        A focus on how we enable frictionless relationships between our clients, their front-line staff and their customers.

        The Frictionless Enterprise

        This special edition of Innovation Nation focuses on how we detect, prevent, and overcome frictions in business operations.

          Analyst and advisor recognition

          Recognition for our work from leading market analysts and advisors.

            Industry awards

            Industry awards from the last three years for our work in Intelligent Business Operations.

              Meet our experts

              Pierre-Louis Seguin

              David Lumley

              Expert in Target Operating Model design

              Manuel Sevilla

              Expert in Business Information Management

              Anjali Pendlebury Green

              Executive Vice President, Head of Europe (North Central), Capgemini's Business Services
              Anjali is the Head of Capgemini Business Services for North Europe. She supports large enterprises optimize their operations and build connections between Digital, Technology and Business Outcomes. Anjali has clear POVs on deploying digital and AI to deliver the right balance between Human and Technology effort. Anjali is also a member of the Capgemini Business Services Executive Leadership.

              Stephan Paolini

              Expert in People & Performance Strategy