Zendesk

Unlock the power of customer experiences to build lasting relationships.

Capgemini and Zendesk’s strategic partnership provides market-leading, end-to-end, omnichannel contact center solutions. This is provided via a platform-based architecture that delivers frictionless, AI-enabled, self-service customer interactions and experiences across a number of Capgemini’s solutions, including:

• Frictionless Finance – next-generation, AI-augmented order-to-cash, purchase-to-pay, record-to-analyze, and analytics
• Intelligent Customer Interactions – a next-generation digital contact center service solution
• Intelligent People Operations – an intelligent and frictionless “consumer-grade” people experience.

Capgemini leverages Zendesk as a transformational platform with a dedicated team of experienced Zendesk consultants, solution architects, and developers:

• Enterprise-level design and implementation
• Project consulting and instance optimization
• Fully managed service with dedicated system administration
• Third-party system integration service.