ServiceNow

Reimagine the future and reshape your enterprise

Leaders in every sector are striving to implement AI‑driven transformations that create meaningful efficiencies, intelligent experiences, and measurable value. Yet, many struggle to move beyond pilots, fragmented fixes, and technical debt. With Capgemini as your ServiceNow implementation partner, organizations can reimagine the future and reshape their enterprise – showing what becomes possible when deep industry expertise meets a powerful platform for AI‑powered operations. Together, we help you close the gap between what’s possible and what’s real.

Make it real with Capgemini and ServiceNow.

ServiceNow is the ‘platform of platforms’ that integrates this flow, providing a consumer-centric user experience.

    Capgemini at ServiceNow Knowledge 2026

    Excited to return as a Knowledge 2026 Platinum Sponsor, helping organizations overcome AI adoption hurdles and enable intelligent AI operations.

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    Reimagine customer experience: Human-led AI powered

    Why customer experience is now a driver of growth, trust, and long-term value

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      How Capgemini and ServiceNow can help

      Capgemini positions ServiceNow as your enterprise nucleus – the AI control tower that unites data, workflows, and AI agents across front, middle, and back offices.

      Together, we help you unlock the potential of AI with purposeful governance, standardize how work runs, build secure and future‑ready capabilities, and continuously innovate through human‑AI collaboration.

      Capgemini and ServiceNow have the know-how, culture, and in-depth industry experience to help you put AI to work. This includes Capgemini’s Resonance AI Framework and expertise with 3,750+ ServiceNow process consultants and 14,000+ certifications. Tap into the best of Capgemini’s industry and domain expertise while using ServiceNow as your AI backbone. As a ServiceNow partner with 900+ engagements delivered, and 300+ ServiceNow instances supported globally, we have helped Fortune 500 organizations execute large-scale transformations and unlock the full value of the ServiceNow platform. We work together to develop solutions for key industry sectors such as aerospace and defense, public sector, and retail – ensuring they are tailored to meet our clients’ unique set of needs.

      Future Franchise services

      Future Franchise services empower franchisees to deliver a great customer experience.

      Enterprise Service Management (ESM) on NOW

      Enterprise Service Management on NOW helps organizations dramatically improve any business process across the enterprise.

      Digital Service Integration and Management (SIAM)

      Our SIAM solutions unlock the full potential of complex multi-provider business ecosystems and provide end-to-end customer satisfaction.

      People Experience

      People Experience with ServiceNow brings HR services together on a single, frictionless platform. Happy employees. Increased productivity.

      IT emission management and control

      We all have a part to play in the global effort to reach net zero. But the IT industry needs to do more than others.

      Automating retail for the Future

      ServiceNow and Capgemini

      Retail Revolution: Transforming Operations for the Future

      Join us for a look into the integration of digital technologies in the retail industry and take away actionable insights. This webinar focuses on the ServiceNow platform, as seen in Capgemini’s Future Franchise Services, highlighting how modern retailers can optimize operations, enhance customer experiences, and maintain brand consistency. Learn about automating workflows and preparing retail models for future market trends, all aimed at driving competitive success.

      Lead the sustainability revolution

      Client stories

      Fresenius transforms user access to IT services and support

      FreDi, the easy-to-access global virtual agent and agent chat solution, shortens, simplifies, and enhances the user experience

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      Our industry expertise

      Technology isn’t one-size-fits-all. We work with ServiceNow to develop solutions for key industry sectors such as aerospace and defense, public sector, and retail – and we make them specific to our clients’ needs.

      Manufacturing

      We provide a holistic approach to digitization, bringing deep industry expertise, process re-engineering, and modern technology to meet manufacturers' demands, powered by the ServiceNow platform.

      Public sector

      We work closely with government organizations across the globe to help them meet their challenges and provide digital transformation strategies, technology delivery, and citizen-led innovation powered by the ServiceNow platform.

      Retail

      Our retail experts optimize operations across the value chain. We employ proven methodologies, applications, processes, leadership, and talent to create a seamlessly integrated experience powered by the ServiceNow platform.

      Research and insights

      Unleashing the value of customer service - banner
      Report

      Customer service transformation

      capgemini-research-institute capgemini-research-institute
      Report

      Unlock the power of experience with ServiceNow
      Point of view

      Point of View: Accelerate IT workflows through real-time IT services
      Point of view

      Enabling AIOps with ServiceNow

      Awards and recognition

      As an elite ServiceNow partner, we take pride in our accolades and recognitions for diverse ServiceNow implementations. Our robust partnership merges top-tier ServiceNow services with Capgemini’s excellence in experience, resulting in unparalleled collaboration.

      Elite Partner

      Manufacturing

      EMEA Partner

      Leader in the ISG Provider Lens™ for ServiceNow Ecosystem Partners 2024

      Capgemini recognized as a leader in the ISG Provider Lens™ for ServiceNow Ecosystem Partners 2024.

      Awards and recognition