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Intelligent decision-making for engaged customer experiences

Customer experience has always been about understanding what customers want. In a digital world, where customers expect engaging and personalized journeys, it is more important than ever to provide this experience, that too in in real-time.

Pega operates cloud software platforms for real-time decisioning based customer engagement, with acknowledged strengths in case management and innovations in Artificial Intelligence. In addition to new generative AI-powered boosters, Pega Infinity ’23 also encompasses updates to Pega Platform, Pega Customer Decision Hub, and Pega Customer Service.

Capgemini specializes in shaping digital transformation to individual business needs. As a Pega Partner, we combine forces to make use of powerful automation, of smart, actionable data insight, and of seamlessly interconnected front-end systems and back-end operations. 

Explore our growing list of Pega specializations, which underpin our elite customer experience capabilities:

Global Delivery
Building more innovative businesses, that significantly benefits their customers, stakeholders, and their partners

Global Solutions – IA Specialization
Implementing solutions so that skilled workers can spend more time innovating

Global Robotic Process Automation (RPA)
Building RPA solutions to improve employee productivity by automating manual tasks

EMEA Customer Service
Designing customer experiences that drive loyalty, retention, and engagement across all channels

EMEA Customer Engagement
Enabling hyper-personalized customer interactions that boost brand loyalty and yield more meaningful data

With a history of over a decade of award-winning Pega partnership performance, we have achieved Elite status in the Pega Partners program.

Citizen Services Solution with Pega

Citizens and businesses demand an always-on, relevant and consistent government experience. Our Citizen Services Solution delivers that.

PegaWorld iNspire 2023

Capgemini experts garnered attention at PegaWorld iNspire presenting, along with clients, our innovative GTM solutions. We also showcased successful implementations in the DCX Public Services and Financial  Services banking arenas.

We were awarded, for the 12th time, the Pega Partner Award – for Client Innovation in recognition of Digital Transformation in exemplary delivery of Pega’s GTM strategies.

Get ready to build sustainable connections with your end customers by tapping into our powerful insights.

Our sector expertise

Technology isn’t one-size-fits-all. We work with Pega to develop solutions for key industry sectors such as financial services, public sector, telecommunications, and media and entertainment – and we make them specific to our clients’ needs. Our domain expertise, consulting capabilities, and technical skills help to make customer interactions high-value, relevant, and personal.

Financial services

We provide an optimal, personalized customer experience in banking, capital markets, and insurance, with Pega’s market-leading low cloud platform.

    Public sector

    We leverage Pegasystems technology to modernize and streamline legacy processes, providing transparency, expediting processes, and reducing costs for the public sector. 

      Telecoms, and media and entertainment

      We leverage Pegasystems technology to gain efficiency and achieve customer satisfaction through real-time insights that help users and operators take the next best action for their calls.

        Awards and recognition

        2023 Client Innovation in Digital Transformation

        Capgemini was presented with the award in recognition of digital transformation and excellence in Pega’s go to market strategies.

        Meet our experts

        Gustaf Soderlund

        VP, Global Pega Leader and member of Digital Leadership team, Capgemini FS 
        Gustaf has many years of experience selling, delivering, and leading business process and customer engagement solutions in a variety of industries, including banking and insurance Gustaf currently leads Pega globally and is the Augmented Services leader for Financial Services.

        Fernand Khousakoun

        Vice President, Digital Customer Experience Content & Marketing COE Leader
        Fernand has 24 years of experience working with customers to improve the Customer experience.

        Rinkesh Chhetia

        Global Head of BPM – Financial Services
        Rinkesh is a goal-oriented and fun-loving IT professional with over 20 years of experience in the area of application design, development, project leadership, and management in multiple environments. He is a professional whose career has been focused on the Development of Enterprise Level Software Systems using Cloud & BPM technologies.

          Contact us

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