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Retail

Redefining success: delivering against consumer expectations at speed and scale in the new era of connected commerce.

A dramatic shift in customer behaviors and expectations over the past two years has accelerated trends within the retail industry. As digital and physical channels merge and shoppers expect a connected experience across all touchpoints, retailers must enable a bold omni commerce strategy – underpinned by data, with technology and business processes that support a flexible, agile distribution and fulfillment network – to deliver on promises to today’s customer.

Redefining success

Learn how to deliver on promises to today’s customers.

“As retailers face increased margin pressure from rising costs of talent, transportation, energy and more shifting markets, and price sensitivity among customers, organizations must embrace an insight-driven commerce strategy – one that favors adaptability, and optimization, to compete and win in the new era of connected commerce and delivery. Balancing experience, speed, and cost of service will be the key to success.”

Lindsey Mazza, Global Retail Lead

      Serving the customer in an increasingly channel-less world.
       
      We understand the industry-wide need to create a new engagement experience – one that connects all channels, meeting customers wherever they shop with a personalized, cohesive, consistent customer experience that drives commerce.

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      Driving speed and affordability with the fulfillment network of the future.
       
      We recognize that supply chain and fulfilment channels are strategic differentiators that can enhance the customer experience by enabling more choice, convenience and customization. 

      Taking cost out of the supply chain, while enabling supply chain as a revenue growth engine.

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      Leading the change we want to see for the future our customers expect.
       
      We are proud to be at the forefront of purpose and sustainability, helping our retail clients frame sustainability as a catalyst for change and an opportunity create a competitive advantage.  

      We’re driving affordable sustainability, the intersection of what’s right at the optimized cost. 

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      Journey to the renewable enterprise.
       
      Digital Core is a next-generation platform that brings together the technology, processes and operating model to sustain digital transformation and enable high speed innovation, while protecting mission-critical applications that run the business.

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        Cornershop, the store of the future

        The live store in London where customer engagement and retail are brought to life.

        What matters to the consumer

        As the world emerges from the shadow of the pandemic, many of the trends and changes in consumption patterns it sparked are set to stay.

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          Meet our experts

          Martin Lam

          Head of Technology, Principal Solutions Architect, Capgemini Insights and data, Norway
          Martin has long experience in Business Intelligence, Data warehousing, Data platform and Analytics. He has competence in many areas from architecture, data modelling to design of solutions for business insights, balanced scorecards, advanced analytics, AI and reporting. He has worked with many database technologies, ETL tools, reporting tools and Cloud platforms Azure, AWS, Google Cloud and Snowflake.

          Geir Ove Wist

          Managing Solution Architect
          Geir Ove Wist is a Managing Solution Architect with more than 24 years’ IT experience at leading companies in industry, pharmacy and retail. Driven, innovative and pragmatic problem-solver. Strong communication, collaboration and team leader skills across disciplines. He has participated in over 30 projects, mainly SAP related, ranging from developer and team lead to architect and project manager. Core competencies is within SAP Stack, with Business Warehouse, Business Objects, SLT, CAR and ERP as main areas the last years. In depth competence also in many other IT areas. Thrives performing in the intersection of different technologies and management.

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