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Enterprise Service Management

Enterprise service management goes well beyond IT. It digitizes and automates adjacent functions like HR, security, finance, and CRM, to put the focus on the end-to-end customer experience.

The emergence of cloud and digital services, mixed with traditional, legacy services, creates complexity in the IT value chain, including hybrid models. This complexity needs to be managed to create value for both customers & business. That’s where we step in.

By applying SIAM governance methods and principles, a structured blueprint for digitizing and automating processes flowing between IT and adjacent business functions can be implemented to manage that added complexity – while extending value chains beyond IT to the business. 

ServiceNow is the ‘platform of platforms’ that integrates this flow, providing a consumer-centric user experience.

Modernize your enterprise services to reap the value of your organization. This will benefit your customers, and enhance their experience. 

What we do

Future Franchise services empower franchisees to deliver great customer experiences.

Unlock the full potential of your complex multi-provider business ecosystem with our Digital Service Integration and Management (SIAM) solutions, and achieve end-to-end customer satisfaction.

Digital Service Integration and Management (SIAM) from Capgemini can accelerate digital transformation and create business value by delivering a dynamic service portfolio, removing duplication across services, helping to take control back from suppliers, creating a plug-and-play integrated supplier model, and also providing a modern user experience.

Our global, practical expertise in Service Integration and Management (SIAM) means we can deliver coherent, comprehensive and continuous digital business ecosystem transformation, without the disruption that organizations can face.

Achieve service excellence, for the benefit of your customers, and your organization.

Capgemini’s ESM on NOW offer is a main ServiceNow based offer that helps organizations dramatically improve any business process across the enterprise, including customer service management (CSM), HR service management (HRSM), security operations (SecOps), finance, business service management (BSM), IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM).

Why are we so swift and dependable? Because we have deep expertise and long experience with legacy and cloud managed services, and strong alliances with major enterprise management vendors. And because we take advantage of a standardized, proven methodology, advanced automation techniques, and solution accelerators.

Enhance the value of your HR function by delivering a frictionless employee experience.

Our Intelligent People Operations put your employees at the center of your HR strategy. Through the ServiceNow HR service delivery application, our solution transforms your HR function into one that delivers an enhanced employee experience, decreased cost, increased productivity, and enhanced resource efficiency.

    Service excellence with ServiceNow

    We bridge the complexity gap, and deliver quality, outcome-based, ServiceNow solutions.

    2021 ISG ServiceNow Ecosystem Partner Provider Lens

    We are named leader in ServiceNow Consulting Services, ServiceNow Managed Services Provider, and ServiceNow Implementation & Integration.

      Expert perspectives

      Business operations

      Frictionless HR and the future of work

      Stephan Paolini
      Apr 14, 2021
      Enterprise management

      The digital governance imperative

      Hugo Gordillo
      Apr 6, 2020

      Meet our experts

      Jill Weber

      Global Partner Executive, ServiceNow | Group Strategic Initiatives & Partnerships (GSIP)
      Jill Weber is a Global Partner Executive in Capgemini’s Group Strategic Initiatives & Partnerships, and offer owner of Future Franchise Services.  She is dedicated to ServiceNow, supporting partner offer development and solutions on platform, bringing together the breadth of Capgemini’s practical industry experience, the right mix of people, and the processes and operational knowledge to address customer issues at a global scale.

      David Rudel

      Expert in Cloud Infrastructure Services, Service Integration