Clinical Service Orchestration with ServiceNow

Capgemini’s industry-specific expertise comes from years of supporting life sciences organizations, including clinical trial companies, and other industries that require end-to-end models for operations and support. 

We offer a holistic view of the entire clinical trial ecosystem, encompassing healthcare organizations, business, IT, and partners. With ServiceNow, our solutions provide flexibility and scalability. They integrate seamlessly with existing systems to bind the whole support ecosystem together and adapt to the growing need for decentralized clinical trials (DCTs) and patient support. 

We prioritize a digitally augmented yet human-centric experience for patients. Delivering personalized support is key to enhancing patient satisfaction and driving clinical trial success. Our solution provides a dedicated trial portal, a comprehensive knowledge base, and omnichannel capabilities that improve communication between patients, investigators, and support teams.

Our strong and proven partnership with ServiceNow enables high-impact workflow automation and integrated platforms tailored for clinical trials. This allows us to streamline and orchestrate your processes while providing patient-centered support, IoMT management, and compliance with regulatory and industry standards. This approach enhances efficiency, reduces costs, and improves patient experiences across decentralized and digital clinical trial environments.

The ability to integrate with medical devices plays a transformative role in modernizing clinical trials. We help enable comprehensive management of the device lifecycle through consistent, repeatable, and compliant processes. Effective management and support of medical devices are essential for modernizing clinical trials. Our solution empowers teams to oversee the entire device lifecycle through standardized, repeatable, and compliant processes. This ensures regulatory compliance and optimal device functionality, ultimately driving greater efficiency and accuracy. 

ServiceNow accelerates clinical trial processes through automated workflows that streamline patient enrolment, trial setup, data collection, and issue reporting, reducing manual tasks and bottlenecks. By standardizing procedures into configurable workflows, the platform improves communication, facilitates real-time data processing, and enables faster decision-making. This fully digital approach reduces trial setup time, operational costs, and enhanced trial management efficiency.