London, Paris, June 19, 2020 – Capgemini and the UK’s Ministry of Defence (MOD) have announced a five-year contract for the provision of the MOD’s IT Service Centre. Under this agreement, Capgemini will work with the MOD’s Defence Digital unit to provide the next generation of services aligned to its needs both now and in the future.
The Service Centre is at the core of Operational Service Management (OSM), which delivers the MOD’s essential IT services. The new service centre will be a 24/7, 365 days of the year, IT service desk and a single point of contact delivering intelligent user self-service and better service management across suppliers.
For Defence Digital, the new Service Centre is strategically significant, as it will help establish the Defence Digital OSM capability. This will pave the way for the MOD to develop and mature the service management of its core IT services while improving user experience. The centre will use Capgemini’s leading AI and Smart Analytics capabilities to increase self-service and empower end users.
Tom Thicknesse, Executive Vice President and Executive Sponsor for the Program at Capgemini in the UK, said, “We are absolutely delighted that after a rigorous competitive process, Capgemini has been chosen as the partner to work with Defence Digital on this next stage of its Operational Service Management transformation journey. Having worked with the MOD for several years, this contract is testimony to our highly collaborative relationship. Capgemini’s expertise in service management, coupled with our deep understanding of the Defence Digital’s evolving digital needs, will play a significant role in supporting the MOD to drive its transformation mission. Today’s agreement underlines Capgemini’s continued commitment to the public sector in the UK.”
Air Vice-Marshal Chris Moore, Director Operations, MOD, Defence Digital said, “The Ministry of Defence has one of the largest and most diverse networks in Europe, covering a global footprint and supporting capabilities from satellites to mobile phones, 24/7. An IT outage in our world is more than loss of productivity, and as such we require a world-class service for our users. As we continue our journey to exploit the latest technology, we look forward to the next phase of Operational Service Management with our chosen partner, Capgemini, at our side. This is an early step in Defence’s bold intent to modernise and exploit digital and data for improved operational and business outputs.”
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organisations to realise their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.
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