External factors such as increased vulnerability of Health Systems, new care delivery models, disruptive competition, government regulations, advent of alternative care delivery channels, increasing adoption of AI technology to move from cure to prevention, and the emphasis on member experience and member’s access to their health data are forcing the Health Systems to fundamentally rethink their value proposition. Consequently, Payers are focusing less on the insurance itself, and more on improved care and outcomes, as well as better experiences for members, providers, brokers, and employees. For Capgemini, this means developing differentiated Healthcare capabilities and supporting our clients to reap the opportunities offered by the new market trends and stay ahead of the competitive curve.
The recent COVID crisis has brought to sharp focus many of the above industry problems, at the same time demonstrated how woefully unprepared the health systems world over are in facing these challenges. Our Healthcare practice is continuously exploring new ways to serve our clients during these challenging times and has developed technology, operational, and delivery levers in preparation for establishing best practices for post COVID times. Capgemini’s 2020 Healthcare Offerings have centered around helping our customers solve not just the “here and now” issue of the pandemic but also assisting in their future readiness.
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