Agentic ADM

Continuously modernize and run your applications at speed and at scale with AI

For years, application development and maintenance (ADM) focused on stability: keeping critical applications running efficiently. Now, expectations have changed. Organizations need faster time to value, lower total cost of ownership, better experiences, and the ability to operationalize AI at scale.

Agentic ADM by Capgemini modernizes traditional ADM into an end-to-end, AI-enabled engine that helps organizations run smarter, build faster, and transform deeper. This frees up capacity for transformation and turns application operations into a sustained source of business value. 

Move beyond static support toward always‑on transformation

Agentic ADM embeds AI, automation, and product‑oriented delivery (PODs) natively across application support, maintenance, development, modernization, and data and AI operations.

Instead of reactive, SLA‑driven delivery models, it enables predictive and autonomous operations and faster delivery of new functionalities, and business outcomes are aligned to experience-level agreements (XLAs).

Driving this approach are three integrated layers:

Unified ADM data and semantics

A unified data lakehouse combining operational, observability and business data — built for AI‑driven operations.

AI and agentic ADM engine

Agentic capabilities across application support, maintenance, development and data operations, with human‑in‑the‑loop governance.

AI and agentic observability and control plane

End‑to‑end visibility, experience monitoring (XLAs), auditability and security, leveraging Capgemini RAISE building blocks.

We can deploy within 12 weeks, inside or outside the enterprise and integrate with existing AI tools and platforms, with platform benefits that are built into delivery commitments.

Our Agentic ADM approach

Capgemini’s approach combines AI platforms, agentic capabilities, and deep industry expertise across three dimensions.

Improve run operations by hyper‑automating application and data maintenance, improving both quality and cost efficiency. AI-driven ticket triage, routing, and resolution streamline issue management, while predictive monitoring enables self-healing applications that minimize disruption. At the same time, unified observability across applications, data, and infrastructure provides end-to-end visibility, supporting a shift from SLA-centric delivery to experience- and outcome-driven operations.

Key outcomes

  •  Up to 50% reduction in application maintenance TCO
  • 25–30% reduction in MTTR
  • Up to 50% of incidents resolved autonomously
  • Improved business satisfaction through XLAs

Accelerate build times by applying AI across the entire software development lifecycle (SDLC), enabling faster application development and continuous evolution. AI-enabled requirements analysis help teams move from idea to execution more quickly, while automated code generation and testing improve speed and quality at scale. Real-time visibility into the application landscape supports smarter prioritization of modernization efforts, all underpinned by product-centric, agile, and DevSecOps delivery models.

Key outcomes

  • 30% faster time to market for application changes
  • Up to 50% cost reduction in development activities
  • 20–30% reduction in technical debt
  • Improved quality through automated testing and validation

Use applications, data and AI as a foundation for new business models and experiences. AI-native custom applications replace low value software as a service (SaaS) and AI-orchestrated intelligent services are built on existing applications, so you don’t need to start from scratch.

Key outcomes

  • 75% improvement in platform performance
  • Greater annual savings
  • Generate insights faster and more accurately
  • A 3x increase in content generation speed

What clients achieve with Capgemini ADM

With Agentic ADM, organizations can reduce the cost and effort of application operations while accelerating both application and data modernization. Faster time-to-market for new services is achieved alongside a rebalancing of IT capacity, shifting focus from “run” to innovation and transformation. At the same time, application services are aligned to measurable business outcomes, all while maintaining operational stability and service continuity.

Deep expertise, proven at scale

Capgemini brings together domain and industry expertise with industrialized delivery and AI‑driven execution. We help enterprises modernize complex application estates while supporting continuous change—at global scale and with confidence.

Client stories

Stabilizing and upgrading a restaurant’s platform to meet future demands

Future-proofing with a stable, scalable cloud-based platform suited for the fast-food industry

Read more

Millions of UK citizens manage tax through the HMRC mobile app

Capgemini collaborates with HMRC to develop and evolve a highly accessible native mobile app to make managing tax processes easier and more efficient for customers

Read more

Bridging gaps between order management and billing for a European Telco to restore revenue accuracy

Breaking down silos between order management and billing systems of a European Telco major to restore accurate revenue generation

Read more

Delivering scalable solutions for customer experience management for a leading American industrial tech corporation

Capgemini enables a reliable, scalable application landscape using ADMnext solutions that elevates customer experiences while improving agility and responsiveness

Read more

What we do

We leverage AI natively in everything we do. By focusing on experiences rather than services, we transform data and AI to enable value creation.

Run and support applications smarter

We keep your business-critical applications running smoothly while using AI and agentic systems to prevent issues, speed up resolution, and continuously improve service quality.

We help you deliver new features sooner and modernize legacy systems using an AI-assisted engineering approach so teams can ship more safely, more often, with less rework.

We modernize data platforms and digital foundations so you can use trusted data to improve experiences, enable AI use cases, and unlock new value from your technology estate.

We improve end-to-end reliability through monitoring and automation, while putting the right security and oversight in place to manage risk and keep AI usage safe and transparent.

Who we are

Agentic ADM is Capgemini’s modern ADM platform, purpose‑built for an AI‑driven world. It combines AI, automation and human expertise to run, evolve, and modernize applications. At its core is a unified platform that brings together data, AI engines and governance, with Capgemini orchestrating hyperscalers and AI tools through a trusted control layer. This enables scalable, resilient application operations with built‑in observability, security, and continuous optimization.

    7-time next-gen ADM champions

    ISG recognizes Capgemini as an ADM market leader for the 7th year in a row.

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    Leader in intelligent automation

    ISG recognizes us as a leader in intelligent automation across the US and Europe.

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      Reimagining application management for the AI era

      Agentic ADM transforms traditional application management into an AI-powered growth engine, enabling organizations to run smarter, build faster, and innovate at scale. It shifts the focus from reactive maintenance to proactive, outcome-driven value creation powered by autonomous agents.

      Download our brochure

      Agentic ADM at Capgemini

      Industry‑specific solutions coming soon

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      Meet our experts

      Sameer Bhagwat

      Sameer Bhagwat

      ADM Offer Leader
      Capgemini’s ADM services deliver tangible business outcomes for our clients – cost efficiencies, revenue gains and better customer experience. We partner with our clients on their transformational journeys, leveraging the latest technology and our deep understanding of their industry and specific business challenges.
      Randy Potter

      Randy Potter

      Expert in Enterprise Architecture
      “I lead a team of enterprise architects advising Fortune 500 clients on their digital transformation, innovation, and the impact of new technology on their businesses. I advise the Fortune 2000 on their cloud strategy and implementation to support digital, IoT, Industry 4.0, and other initiatives. I also help organizations identify and achieve savings in excess of 10x their investment, while accelerating innovation cycles.”
      Ritesh Mehta

      Ritesh Mehta

      Global ADM CoE Head
      “As an ADMnext by Capgemini solution architect, I help clients transform their organizations to achieve operational efficiencies, increased speed, and heightened flexibility using our ADMnext offerings for ADM, DevOps, cloud, application analysis, and business insight.”
      Sonal Chaturvedi

      Sonal Chaturvedi

      Vice President, Group Industrialization
      Sonal is a Vice President in Capgemini’s Group Industrialization unit, leading the design authority for the function and overseeing its evolution. His team is dedicated to automation, AI-driven solutions, and data analytics, focusing on delivering cutting-edge innovations that drive efficiency and value for our clients.
      Philippe Roques

      Philippe Roques

      Global Head and founder of Clear Sight IT Decision Maker, Executive Vice President Capgemini
      Philippe Roques is an Executive Vice president and the global leader and founder of Capgemini’s Clear Sight IT Decision Maker approach. Over the past 11 years, Philippe had incubated, nurtured, and developed Clear Sight IT Decision Maker to become one of the best approaches for CIOs to make sound data-driven decisions on the future of their enterprise IT. A future that is delivered at speed and scale of large enterprises through the transformation expertise of the Capgemini Group.
      Pavan Prabhakar

      Pavan Prabhakar

      Expert in Complex ADM deal solutioning
      “As a part of the core team of ADM Center of Excellence, I am responsible for crafting innovative, differentiated and cutting-edge ADM solutions. I have played multiple client-facing leadership roles in the last 20 years, and I have a 360 degree view of the ADM business.”