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Digital engineering in defense: its time has arrived
Digitalization for both the military and industrial Client

Michael Louis Morua
3 May 2024
capgemini-engineering

Digital engineering’s impact on defense

“Embrace change, endure chaos, and emerge transformed.”

Author unknown

Digital engineering is quickly emerging as the principal means to deliver the technological advantage in defense. Though not sufficient on its own, this advantage is an important contributor to success.

In digital engineering, both traditional systems engineering and the engineering of the digital environment are integrated; ie. the traditional practice of engineering is enabled by digital technologies – eg. computer aided design (CAD) software that allows us to develop detailed ‘digital twins’ of existing or potential systems. These digital technologies are supported by the digital environment – for example, detailed synthetic spaces to test these digital twins in a variety of accurate simulated circumstances that would be expensive, slow or impossible to reproduce in real world test environments.

The result is in a transformational impact on productivity and delivery times, which is important – in the current security and threat environment, reduced development and fielding timelines are essential – to respond to the dynamic situations of 21st Century conflicts and today’s increasingly uncertain geopolitical situation.

When applied effectively, digital engineering can be used to deliver military capability quickly that is relevant to the threat, before an adversary’s countermeasures can be developed or alternative ‘game changing’ technologies emerge.

For example, new capabilities could be used for the first time in conflict against an enemy. Initially, the enemy may be unprepared to defend against these. However, given enough time, they will develop a countermeasure or a game changing technology to nullify your advantage. Digital engineering, and the speed it provides, ensures that it is the enemy who is always a step behind in the deployment of such advantageous new capabilities.

But digital is more than capability development. It also provides a military force with operational and logistical advantages. In support of military operations, digital engineering can be used to integrate a military force across large distances, yet still provide improved situational awareness and firepower to human decision makers. From the perspective of a naval officer from 1982 to 2002 and as a systems engineer from 2002 to now, this move towards digital engineering is happening faster than we think. It’s also changing the nature of global conflicts itself.

Network centric and the digital age

Since 1998, when Proceedings, a monthly periodical published by the United States Naval Institute, published Network Centric Warfare: Its Origin and Future [Ref 1], military organizations have been transitioning their capabilities from ‘platform-centric’ to ‘network-centric’.

Platform centric capability has sensors, command and control and weapons on the same platform. Network-centric capability, on the other hand, could have sensors, command and control and weapons on different platforms, but connected via an information network that links this ‘system of systems’. The network-centric capability allows for more agility and flexibility, more resiliency to attack with fewer geographic constraints. For example, its three nodes – sensor, decision maker and shooter do not have to all be in the same location.

Sensors could be airborne and uncrewed; command centers could be located within national boundaries and weapons could be launched by any capable platform that is within range of the target. The network-centric capability could be more survivable than the platform-centric one, as its nodes can be located separately and thus must be destroyed separately. However, the network itself is now a target and it must be protected against cyber-attack or electronic warfare (EW). It has been over 25 years since the publication of the Proceedings article and, today, network-centric capability is a reality.

Revolution of military affairs

A revolution of military affairs has occurred in much the same way that aircraft and motorized vehicles changed 20th century conflict. The digitalization of that information environment over time has improved connectivity across all bandwidths, allowed enormous amounts of data and computing power to be shared by many platforms and provided information, predictions, and situational awareness to users upon demand.

We know these capabilities today as wide area networks (WANs), cloud computing, the internet, virtual and augmented reality (VR and AR), and digital twins. 21st Century global conflicts have therefore been characterized by drones, long range weapons and intelligent, uncrewed systems linked to network-centric platforms, like the newer generation of network-enabled military vehicles that by themselves are not particularly lethal. These vehicles instead achieve their lethality from the systems that they are linked to, resulting in a force multiplier effect as more vehicles are added to the network.

However, recent technologies and network capabilities bring about new problems and vulnerabilities. The use of low technology systems, like improvised explosive devices (IEDs), combined with high technology threats, such as cyber-weapons, can provide an effective asymmetric response, allowing forces that are conventionally outgunned to defeat larger and better equipped adversaries.

Paradigm shift

The result is a major change in thinking around how military capability is developed, used, and maintained. In our experience, we have seen that, as network-centric concepts mature, effective military capability is increasingly dependent on the integration of human, process, organizational, information and technology elements – along with key enablers like infrastructure, maintenance, enterprise architectures, logistics and training. These factors are relevant when defining, building, operating, and maintaining a military capability that can actually survive in a conflict 30 years from now – and are highly dependent on the use of digital twins, digital manufacturing, and digital collaboration.

Traditional operational and engineering practices struggle to keep up with all of this because they are more resource intensive and use a workforce that is located in a smaller geographic area. They also use a more laborious, document-based approach, which is inferior to mature digital methods of collaboration and data exchange available today. As a result, change management is slow in such development projects – a major liability in a world that is changing so quickly.

Instead, model-based approaches enabled by a remote working environment are needed, along with digital technologies that allow effective requirement traceability, virtual reality visualization and improved human collaboration throughout a design process that is based on a single source of truth (SSOT). This SSOT can ensure that everyone within the organization accesses the same, up-to-date information, reducing the risk of errors or discrepancies that can occur with multiple sources of data. Digital engineering is needed to bring these capabilities together in a value-driven approach for the military, as well as allow industry to provide improved engineering and innovative designs in an agile, collaborative, and secure way.

In this network-centric and digital age, the need for partnership between the military and wider industry ecosystem of SMEs (in addition to the traditional major prime defense contractors) is greater than ever. However, new military capability does not always mean purchasing new systems. Often, older systems can be re-purposed to address the new battlespace environment and new threats.

In this environment, the use of the Internet of Things (IoT), digital twins and AI can add new life to these systems, such as the B-52 bomber which is now over 60 years old, and, unlike its original iteration can now launch drones, cruise missiles, drop laser guided munitions, manage air surveillance platforms (as well as its own sensor suite) and still defend itself. Other examples include fighter aircraft such as Typhoon and Rafale which, over decades, have gained new life as multirole fighter-bombers, along with naval frigates and destroyers that benefit from life extension (LIFEX) programs that allow them, for example, to be more fuel efficient and launch deep strike cruise missiles.

It should be noted that the systems that we will be designing for, 10-15 years in the future, will be operated and maintained by people who are currently under the age of ten. New military capability should remain adaptive, as must the civilian defense industry. Indeed, based on defense project timeframes, the workforce that begins a project may not be the workforce that delivers it – even as we endeavor to shorten these development timeframes.

Summary

One way to judge how things are changing is to consider how long it takes to get a new system from concept to the field. Traditionally, this could take 10 years, or more in the case of very complex or expensive systems. But today, that is much too slow. Militaries need suppliers to provide early deliverables within 3-5 years, with more advanced versions within 10 years and an upgrade program to keep the capability relevant for 30 years or more. This pace cannot be achieved without digital engineering.

This poses the obvious question; are you ready to meet this pace? If not – we can help. What is needed is a way to manage your digital and systems engineering processes and transform your organization at the same time. This is indeed a colossal challenge, however, if properly managed and supported by people who have ‘been there’, a solution tailored to the specific needs and circumstances of your organization can be achieved. People, processes, digital infrastructure, architecture, and transformation activities can be coordinated and managed – to produce the best result for the future you want.


Ref1 : Network Centric Warfare – Its Origins and Future, Vice Admiral Arthur K. Cebrowski, USN, and John H. Garstka, Proceedings, January 1988, Volume 124/1/1139

Times are changing and digital engineering is becoming a necessity; both on the battlefield and in the competitive business environment of defense.

It’s time to transform to meet the challenges of this environment. To start by working out what this transformation may entail, please meet our experts. 

Meet our expert

Michael Louis Morua

ER&D Senior Systems Engineer, CEng CSEP and PMP
Mike graduated from the University of California Berkeley (BSEE) and later the US Navy Postgraduate School (MSEE). He was a US Naval officer and later a systems engineer. Mike specializes in Systems of Systems, systems thinking, MBSE in defense rail, and infrastructure projects. He now resides in Britain, and is a member of IEEE, IET, INCOSE and PMI.

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        The semiconductor industry is at the edge of a new discontinuity

        Capgemini
        Loïc Hamon & Jonathan Nussbaumer
        May 03, 2024
        capgemini-engineering

        Cost and complexity challenges are driving the evolution of new working models, business paradigms, and the emergence of new industry players

        In 2010, Apple introduced its first custom-designed processor – the A4 chip. Today it has more than 6,000 engineers working on chip design. Tesla, looking for semiconductors capable of supporting the huge processing demands of its electric vehicles and autonomous driving systems, has taken the same approach. In 2019, it revealed its own AI chip for its Autopilot hardware. AWS has designed its own Graviton processors, because it wanted to offer better price-performance ratios for cloud customers and what was available on the market could simply not deliver on these requirements.

        The shift from a complex semiconductor supply chain to a vertically integrated model of innovation – whereby companies own their own processor, integrated circuit design and development process – represents a seismic shift in the industry. Conjuring images of the 1960s, when technology behemoths like IBM owned the entire technology stack, companies across many different sectors are pulling this all in-house to gain a competitive advantage, by creating chips that are precisely tailored to their needs – improving hardware/software partitioning, performance, power efficiency, supply security and differentiation. But, unfortunately for most OEMs, that is simply not an option they can afford.

        R&D costs are surging

        The cost associated with advanced chip design – encompassing hardware, software, prototyping, qualification,  and application – has witnessed an astronomical surge. A decade ago, developing a 28nm chip cost roughly $50 million. Today, the price tag for cutting-edge chip design is more than 20 times higher. This surge extends to electronic design automation (EDA) tool costs, further complicating the landscape. So, whilst the very biggest companies in the world can spin up their own teams of engineers to do R&D, the majority cannot carry that cost. 

        As a result, whilst advanced chip manufacturing largely remains locked to the foundries of TSMC, Samsung and Intel, it is in the research, development, and design process where we are seeing the emergence of new business models to address the need for OEMs to become more vertically integrated in a cost-effective way. That creates fresh opportunities for exciting growth. For example, with chiplets emerging as a modular solution, there is a growing appetite to separate the design, manufacture, and testing of processor components, offering unparalleled flexibility and cost-effectiveness at the design stage.

        New collaborative models

        One of the most interesting new approaches is the collaboration between OEMs and strategic technology partners for semiconductor research and design. Under this model, the technology partner acts as the OEM’s external semiconductor department or co-owned department, or it engages in co-design activities and the development of co-owned solutions. This approach removes the cost barrier for building an in-house research, development and design function, opening up the option for more companies that can therefore enjoy the benefits of vertical integration outlined above.

        It suggests that the future of the semiconductor industry may lie in a service-oriented business model and collaborative design approaches. OEMs will need to engage in co-design and co-ownership partnerships to navigate the evolving landscape and build a strong ecosystem effectively.

        That is the change that we foresee – the creation of an industry environment that drives the development of ecosystems between foundries, IP providers, EDA companies, software developers, and OEMs, shaping the future of silicon service engineering in Europe and beyond.

        Does Europe need a new approach?

        Europe is at the heart of these challenges. Why? Because there is a burning need for collaboration across the continent. There are no more than a handful of European companies that can afford these advanced nodes. Europe must aggregate its strengths to take on that challenge. The good news is that Europe fundamentally has the required technology, talent, resources, projects, and expertise. Promising companies like Kalray, SiPearl, VSora, GreenYellow, Menta, Scalinx, and GrAI Matter Labs and many others offer real hope, but only if we can develop a collaborative ecosystem in Europe that encourages OEMs to partner with companies like this as part of their own move to a more vertical strategy.

        This a major challenge for the European Chips Act (ECA) if it is to help bolster Europe’s semiconductor industry. It’s about enabling a new model to match the vertical integration championed by the largest companies in the world, at a fraction of the cost. That is going to require a significant amount of collaborative work to put in place the incentives and frameworks that can support such a seismic shift in a short space of time. With this properly established, European companies will have a fighting chance to successfully gain ground in the semiconductor race.

        Meet our experts

        Loïc Hamon

        CMO for Silicon Engineering at Capgemini Engineering
        Loïc Hamon is currently the CMO of Silicon Engineering at Capgemini. He orchestrates initiatives to maximize market impact and drive growth. This includes strategic positioning, offering articulation, ecosystem development, and business expansion.

          Jonathan Nussbaumer

          Vice-President and Global Head of Silicon Engineering
          A silicon enthusiast, passionate about unlocking the power of chips in Intelligent Industry, Jonathan is obsessed with building sovereignty for all industries. He leads Capgemini’s silicon engineering journey.

            Empowering customers with behavioral data and AI-driven personalization

            Alok Benjwal
            Alok Benjwal
            3 May 2024

            In today’s competitive banking landscape, customers demand personalized experiences tailored to individual needs and preferences. However, the current generic interactions and misalignment with financial goals leads to dissatisfaction with the current state of customization offered by banks. A report by Blend found that 65% of consumers wanted banks to make it easier to shop and find tailored products, and 72% felt product offers to be more valuable when tailored to their personal needs. This illustrates the gap between customer expectations for personalized services and the reality of banking experiences.

            Generative AI is a key tool that has emerged to drive personalization. Customers love it, with the Capgemini Research Institute’s 2023 survey revealing that 73% of 8500+ consumers trusted content written by it and 53% have faith in generative AI-assisted financial advice. With the scramble to develop such solutions for enhanced business outcomes, business leaders should know how this technology can drive personalization for their businesses.

            Content creation at scale

            Generative AI revolutionizes media creation, infusing personalization into every aspect from text to images. This approach ensures that tailored content resonates uniquely with each consumer, be it product descriptions, blogs, or video scripts. Replacing labor-intensive manual efforts, generative AI streamlines the process, delivering messaging and visuals based on individual preferences, demographics, and past behaviors.

            AI algorithms swiftly analyze real-time consumer interactions and transactions, ensuring content remains relevant and effective across platforms. In contact centers, Generative AI addresses common queries, reducing agent costs and resolution times, elevating overall customer experience.

            CRI’s survey highlights this approach’s significance, with 29% of executives extensively leveraging generative AI for content creation and another 26% embracing it to some extent. Ally Financial, a US all-digital bank, used generative AI to reduce marketers’ production time by up to 2-3 weeks, achieving average time savings of 34% with prompt accuracy of 81% (indicating users generally received relevant content output).

            Hyper-personalized recommendations

            Generative AI utilizes customer data to analyze past interactions, transactions, and preferences, generating tailored product and service recommendations. This fosters trust, and contributes to loyalty, retention, and revenue growth through repeat purchases and brand advocacy.

            Detailed customer profiles enable targeted recommendations, such as credit cards and insurance, based on individual preferences. Real-time analysis suggests agent responses and identifies cross-selling opportunities, catering to specific consumer needs.

            According to Capgemini’s research, 60% of executives use generative AI extensively for customized customer experiences, and 57% for creating personalized customer and brand avatars. Mastercard’s Dynamic Yield developed Shopping Muse, leveraging colloquial language to deliver customized product recommendations and predict shopping intents based on the past purchase data and behavior, enhancing shoppers’ discovery experience.

            Dynamic and engaging interactions

            Generative AI chatbots mimic human responses, providing round-the-clock support, engaging in natural conversations, and adapting to user mood or intent. This enhances service perception, offering personalized advice and support, ultimately boosting engagement and loyalty.

            In a Capgemini survey, 83% of organizations deemed chatbots relevant for automating customer service and improving knowledge management. Wells Fargo’s chatbot, Fargo, manages 20 million interactions, offering banking services and financial advice via voice and text, powered by the Tachyon AI platform.

            Tailored marketing and advertising

            Generative AI transforms marketing with targeted campaigns, replacing generic ads with personalized content across different media formats. Historical data informs tailored messaging, optimizing clickthrough and conversion rates. Financial institutions leverage generative AI for personalized content, driving loyalty and engagement with instant cross-selling and up-selling offers.

            Consumers embrace generative AI, with 62% comfortable with its use in marketing, per Capgemini Research Institute survey. For example, Square integrates this technology into its business software, streamlining email marketing with personalized content and supporting blog copywriting for SEO improvement and resource savings.

            Towards individualization

            Marketing strategies have used technology to shift from broad-based campaigns to targeted approaches using group-level data. With generative AI, we move to individualization, where AI platforms craft unique experiences tailored to each user’s specific needs and preferences. This can incorporate factors like real-time behavior, mood, preferences, goals, and health metrics. To illustrate, while personalization involves targeting segments with credit card campaigns based on transaction history, individualization takes it further. It allows credit card companies to monitor each customer’s financial actions, adjusting credit limits dynamically based on their creditworthiness and current financial situation using AI/ML. This ensures personalized, responsible credit management.

            Deploying sophisticated generative AI operationalizes, at scale, the insights generated from AI/ML algorithms. This optimizes resource allocation, improves customer engagement, and growth and efficiency strategies. According to Capgemini, 58% of organizations integrate generative AI into marketing, and 50% of financial services firms allocate budget to it . How does this technology enhance business and customer outcomes for financial institutions?

            Generative AI’s technological prowess and operational capabilities will lead to a paradigm shift in how businesses can be ran efficiently. To extract the maximum value out of generative AI applications, a leader must understand the technology and how it can enhance existing business processes, along with clarity on the outcomes it can create. Banks and financial institutions will need to rapidly adopt these technologies in a volatile, competitive environment to ensure that customers’ demands for greater personalization and convenience are met quickly and effectively.

            Please contact our experts

            Alok Benjwal

            Alok Benjwal

            Vice President, Insights and Data, Banking and Payments
            Alok is a seasoned executive with more than 2 decades of experience in customer analytics, digital marketing, marketing and journey optimization, personalization and advanced data science

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              A quiet revolution is on for Semiconductors  

              Ravi Gupta
              May 3, 2024

               
              Softwarization for Semiconductors 

              At the heart of our era’s digital transformation—powering everything from satellites to energy-saving lights, from our connected world to the GPS we use to get away from the world for the weekend—all the changes we’ve lived through come down to tiny, intricate semiconductor chips. Today, the semiconductor industry is undergoing a quiet revolution, one that will have profound effects on the digital world. 

              In this article ,we’ll be exploring the opportunities facing chip companies at this turning point, along with some of the challenges along the way We’ll answer the questions:

              • What’s driving this softwarization shift?
              • What opportunities will this give rise to?
              • How has this transformation affected other industries?
              • How can we take full advantage of these changes?
              • How will we know if we’re on the right track?

              Market opportunities and present approach 

               The first question is, what horizon are we looking at? If your core mission is simply to manufacture the best chips possible, your horizon will be different than that of a company whose mission is, for example, to support its customers’ needs. Whatever your mission may be, expect opportunities everywhere.  

              More custom chips… More custom applications  

              More custom everything, in fact, and chips are no exception. Multiple trends are driving the need for more specialized chips, often called Application-Specific Integrated Circuits (ASICs). This includes demand across industries, from automobile, life sciences, healthcare, and telecom to entertainment, space, manufacturing, defense, and the list goes on! 

              It all starts from the need for semiconductor companies to pursue the strategy of expanding into several adjacent industries for these crucial reasons: 

              • Diversification of revenue streams: Diversifying into multiple industries reduces dependence on a single market, thereby mitigating risks of market volatility. 
              • Leveraging core competencies: Semiconductor companies can capitalize on their existing strengths and technologies to offer solutions in related industries, maximizing the ROI of their research and development investments. 
              • Growth opportunities: Adjacent markets often provide significant growth opportunities, especially as emerging technologies and trends (like IoT, AI, or 5G) create new demands and opportunities (R&D) across various sectors. 
              • Economies of Scale: Operating across multiple markets can lead to economies of scale in manufacturing and R&D, reducing costs per unit and increasing overall efficiency. 

              In other words, semiconductor companies (a.k.a Semicoms) create customized hardware tailored to specific industry solutions. This involves designing and manufacturing chips with particular features and capabilities that cater to the needs of different sectors such as automotive, healthcare, or telecommunications. This is what we call a ’hardware-centric’ approach. 

              In the HW-centric approach, the focus is on creating a product that meets the industry’s unique hardware needs first, and the primary value lies in the physical chip capabilities, with software playing a ‘supporting but an important role’ which is essential to bring out the full potential of the hardware….Well it’s the intermediary that makes the hardware te accessible and useful to the overall system by providing the necessary interfaces, controls, and customizations. 

              Then, what’s the challenge with this approach? 

              1. Long lead times. Time-consuming design and manufacturing processes due to the complexity of custom HW – often leading to missed time-to-market targets. 
              1. Rigid solutions/fixed functionality. HW with fixed functions designed for specific tasks within an industry, with limited flexibility for updates or changes once the HW is deployed. 
              1. High HW costs. Significant investment in design, prototyping and fabrication of industry specific HW. 
              1. Software (SW) costs still constitute a significant portion (up to 40%) of the overall budget, yet there’s no effective corresponding revenue model. 
                • SW is seen as an essential part of the HW, expected to be included in the purchase price of the chip. 
                • SW is viewed only as a cost – the cost of doing business, necessary to make the HW operable and appealing to customers, rather than as a product or service that could be sold independently. 
                • SW updates, bug fixes, and support are usually provided as part of the post-sale services with no additional charges. 
                • SW customization possibilities are limited by the HW – hence there are very few opportunities for additional SW-based revenue. 

              So, as a semiconductor company that needs to pursue the strategy of expanding into several adjacent industries whilst still leveraging a HW-centric approach, we can summarize the UN-DESIRED challenges as follows: 

              1. Costly and time-consuming design and production. Today’s business model necessitates designing and manufacturing a diverse array of chips, each tailored to specific industry requirements. This process is not only expensive but also time-consuming, involving extensive hardware and software development for each unique industry solution. The high cost of design and production is a major concern, especially as we navigate the risk of missing crucial market deadlines. 
              1. Software development as a cost center. Despite the considerable investment (nearly 40% of overall ) in software development to support these industry-specific solutions, it doesn’t translate into direct revenue generation….so Software, in this model, is a cost center rather than a profit center. 
              1. Rigidity and lack of adaptability. The solutions the industry today offers are inherently rigid. They come with fixed functionalities, which means any significant change in industry requirements or standards necessitates a new round of costly and time-consuming chip development. This lack of flexibility in chip offerings limits the ability to adapt to evolving market needs without incurring substantial expenses and facing the same risks. 
              1. Scalability challenges: Scaling production up or down to meet fluctuating market demands is a major hurdle in my current operation. With each industry requiring distinct chip designs, rapid adjustment of production volumes becomes complex and costly, affecting my ability to respond to market dynamics efficiently. 
              1. Environmental concerns: The current approach also raises sustainability issues due to the frequent development of new hardware thus also increased material use and waste. This conflicts with global environmental sustainability trends, pushing us to consider more eco-friendly production methods. 

              Some additional considerations include: 

              • Supply chain dependencies. Reliance on a complex supply chain for diverse hardware production is a vulnerability, particularly in times of unprecedented disruption. 
              • Inventory and logistics complexities. Managing a broad spectrum of customized chips leads to intricate inventory and logistical challenges. 
              • Rapid obsolescence: The pace of technological advancement can quickly make our hardware obsolete, demanding continual innovation. 

              Moving from hardware-designed to Software-defined 

              Softwarization for Semiconductor depicts the desired future based on the adoption of a “software-centric” approach  

              In a software-centric approach, the objective is to develop a more standardized limited array of base chips that can be customized for various industries and solutions through software. The idea is to reduce the number of unique hardware designs and instead leverage software to provide industry-specific functionalities – moving the “logic” from silicon to software where the base hardware is standardized and simplified, the software layered on top is what provides the industry-specific customization. 

              Finally, the software-designed custom silicon is validated against industry frameworks for performance and functionality., The integrated solution of (hardware plus software) still needs to meet the stringent performance and functionality standards of specific industries.

              An “industry framework” in the context of semiconductor products and software refers to a set of standards, regulations, guidelines, or specifications that have been established by industry groups, regulatory bodies, or standard-setting organizations. These frameworks are designed to ensure that products and services meet certain levels of quality, performance, safety, compatibility, and interoperability within a specific industry. It can include (but is not limited to):

              • Technical Standards: Specifications for product design, materials, processes, and performance. For example, in telecommunications, standards like 3GPP or IEEE define how devices should communicate and interoperate.
              • Industry-specific software protocols: For software, frameworks might include coding standards, architectural guidelines, and protocols that are widely accepted in specific industries.
              • Compliance checklists: In some industries, there are comprehensive checklists or guidelines that products must adhere to for legal or market access reasons.
              • Interoperability guidelines: Standards ensuring that products from different manufacturers can work together seamlessly, common in areas like home automation (e.g., Zigbee or Z-Wave standards) or data technology (e.g., USB or Bluetooth standards).
              • Quality certifications: Benchmarks for product quality and reliability, such as ISO 9001 for quality management systems or the Automotive Quality Standard IATF 16949.
              • Security protocols: In industries where data security is paramount, like finance or healthcare, there are specific standards for data protection and cybersecurity (e.g., HIPAA for healthcare data in the U.S., or PCI DSS for payment card security).

              Advantages of Softwarization

              Our Desired Future is to gain the following advantages

              1. Efficient and cost-effective design and Production: Adopting a software-centric approach, the Semiconductor company streamlines its business model by developing a limited array of versatile base chips. These chips can be customized for various industries through software, significantly reducing the cost and time involved in hardware development. This approach allows for quicker iterations and a more efficient production process, effectively addressing the risk of missing market deadlines.
              • Software development as a revenue generator: In this future model, software development transitions from being a cost center to a key revenue stream. By offering customizable software solutions, feature upgrades, ongoing service subscriptions, and developing a robust ecosystem for third-party applications, Semiconductor companies can monetize their software development efforts more effectively. This ecosystem approach not only allows for direct revenue generation through licensing and platform fees, but also enhances the value proposition of their products, creating a ‘platform effect’ that attracts more users and developers, thereby expanding market reach and creating new revenue opportunities.
              • Flexibility and adaptability: The ability to update and customize software for different industry requirements means Semiconductor companies (Semicoms)  can adapt to market changes swiftly, without the need for time-consuming and expensive hardware redevelopment. This adaptability allows them to respond rapidly to evolving industry needs.
              • Enhanced scalability: The standardized hardware base in a software-centric approach simplifies scaling production to match market demand. The need for distinct hardware designs for each industry is eliminated, making it easier and more cost-effective to adjust production volumes, enhancing Semicom’s ability to respond efficiently to market dynamics.
              • Sustainable and environmentally friendly: This future-focused approach aligns semicoms with global environmental sustainability trends by significantly reducing the frequency of new hardware development. The focus on software updates and longer-lasting hardware reduces material use and waste, promoting a more eco-friendly production model.

              Additional Considerations:

              • Reduced supply chain Dependencies: The reliance on a complex supply chain is diminished as the demand for diverse hardware production decreases. This shift reduces semicoms vulnerability from supply chain disruptions, creating a more resilient business model.
              • Simplified inventory and logistics: By minimizing the variety of customized chips, inventory and logistics management becomes more straightforward, reducing operational complexity and cost.
              • Slower technological obsolescence: With a software-centric approach, the lifecycle of hardware is extended. The ability to continually update and adapt the software reduces the pressure of rapid hardware obsolescence, allowing for sustained innovation and relevance in the market.

              Overall

              Transitioning to this futuristic software-centric approach transforms key aspects of operations, positioning a Semiconductor company to be more agile, cost-effective, environmentally conscious, and capable of generating new revenue streams.

              As a direct consequence of this Software based transformation, a semiconductor company can offer tailored products and services to its industry customers thereby enhancing their value proposition and increase its differentiation in the market.

              In essence, for semiconductor companies, the software-centric model means access to cutting-edge, customizable technology solutions that are sustainable, cost-effective, and come with comprehensive support, all of which are crucial for staying competitive in today’s fast-paced market.

              To view Capgemini’s approach and Point of view on the Softwarization for Semiconductors, visit below

              Author

              Ravi Gupta

              Senior Director – Semiconductors Tech & Digital Industry
              Ravi brings over 30 years of experience in IT and High-tech. Prior to joining Capgemini, he worked at Intel for 25 years where he held various leadership roles in Systems Engineering, Platform Validation, Presales, and Business Development. At Capgemini , Ravi is charted to work with global semiconductor industry to recognize new technology trends & closely partner with Capgemini Engineering for developing the capability offers, thought-leadership content and account specific GTM functions. Ravi holds a Bachelor’s degree in Engineering from the University of Mumbai, specializing in Microprocessor design and has earned many industry certifications in technical and business management streams.

                Evolving from KYC to CLM – revolutionizing customer relationship management

                Amit Bhaskar, Head of Financial Services, Capgemini’s Business Services
                Amit Bhaskar
                May 02, 2024

                Transitioning from a compliance-focused KYC approach to a more dynamic customer-centric strategy that emphasizes the entire lifecycle of a customer relationship represents a paradigm shift in effective customer relationship management.

                The global landscape of Know Your Customer (KYC) practices is undergoing a significant shift, moving away from traditional, manual methods toward embracing innovation and digital transformation. Within the dynamic realm of financial crime compliance (FCC), there’s a compelling need for financial institutions to integrate efficient KYC procedures into a broader strategy of end-to-end customer lifecycle management (CLM). These institutions face heightened regulatory scrutiny and evolving risk factors, driving a focus on enhancing client experiences.

                Financial entities increasingly acknowledge the necessity of transitioning from conventional KYC practices to a more encompassing CLM framework. This evolution enables institutions to foster holistic customer relationships, leading to improved experiences, enhanced efficiency with potential cost reductions, strengthened compliance and risk mitigation, and the empowerment of data-driven decision-making through technology-driven solutions.

                A significant challenge faced by majority of the financial institutions is the fragmentation of a single client’s KYC or AML data across four or more systems. Hence, CLM emerges as an imperative solution to deliver seamless and sustainable customer experiences.

                Achieving the transition from decentralized KYC to a continuous CLM phase requires broadening the focus beyond mere customer identification to managing the entire customer lifecycle. This transition encompasses several key aspects:

                • Data management – consolidating and integrating data from various channels to create a unified, comprehensive customer profile. This includes amalgamation of distinct data sources like internal systems, databases, external APIs, or third-party services
                • Technology infusion – implementing automation to enhance efficiency and reduce manual interventions in the KYC process. This includes automation of continuous compliance checks and ongoing monitoring to ensure regulatory adherence
                • Risk management – strengthening risk assessment methodologies throughout the customer relationship. This includes enhancing the risk assessment by incorporating and testing various risk models with real time monitoring. There could be an option to also include customized models basis customer behavior, product types and transaction patterns
                • Data analytics – leveraging predictive analytics to gain insights into customer behavior and preferences, aiding in decision-making to identify potential risks
                • Regulatory compliance – designing CLM systems adaptable to changing regulatory requirements the CLM system. This includes the need to be aware of any change in regulatory requirements so that the CLM system can be promptly updated in line with regulatory changes
                • User experience – enhancing customer experience by streamlining processes and introducing secure CRM digital tools. Processes also need to be user friendly and should focus on reducing delays due to inaccurate document requirements or approvals
                • Scalability – designing scalable CLM systems to accommodate a growing customer base. This will ensure the infrastructure and systems are flexible and equipped to handle increased volumes and demands.

                While all these aspects are binding to transition to a successful CLM, collaboration among technology experts, domain specialists, and compliance officers is crucial to ensure a seamless shift from KYC to CLM.

                The transition from KYC to CLM unfolds in a series of phases, each with specific objectives aimed at managing the customer relationship effectively:

                • Customer identification to verify and authenticate the identity of customers
                • Customer onboarding to establish a relationship with the customer
                • Ongoing compliance to ensure regulatory standards are met
                • Ongoing monitoring to periodically assess and monitor customer activities
                • Enhanced due diligence to assess high risk customers
                • Data integration to expand the scope to holistic customer management
                • A 360-degree view to gain a comprehensive understanding of the customer
                • Customer engagement to ensure long term client relationships
                • Risk management to assess and mitigate risks.

                In conclusion, the journey from KYC to CLM signifies a paradigm shift from a compliance-focused approach to a dynamic, customer-centric strategy, emphasizing the entire lifecycle of customer relationships. Continuous monitoring and optimization play a pivotal role in maintaining effective customer lifecycle management.

                To learn more about how Capgemini can help you build engagement and trust with policyholders, contact: bhaskar.amit@capgemini.com

                Meet our expert

                Amit Bhaskar, Head of Financial Services, Capgemini’s Business Services

                Amit Bhaskar

                Head of Financial Services, Capgemini’s Business Services
                Amit Bhaskar helps our banking, capital markets, and insurance clients to transform, profit, and grow – leveraging the Frictionless Enterprise to change the way you think, the way you work, and the way you engage with customers and your value network.

                  Building trust with the ageing population

                  Amit Bhaskar, Head of Financial Services, Capgemini’s Business Services
                  Amit Bhaskar
                  May 02 , 2024

                  Insurers need tailored product development capabilities and advanced technology infrastructure to drive customer engagement and cater to the evolving needs of their aging policyholders.

                  An unprecedented $7.8 trillion will be transferred by life insurers to beneficiaries by 2040, according to Capgemini’s World Life Insurance Report 2023.

                  Ahead of history’s largest inter-generational wealth transfer that risks insurers losing over 40% of their assets under management (AUM), owned by policyholders aged 65 and above, the insurance industry needs significant business transformation to help pioneer new strategies such as:

                  • Building a unified value proposition to help individuals age well
                  • Strengthening the silver economy for effective ecosystem partnerships to integrate protection, retirement, and health solutions focused on customer needs
                  • And leveraging advanced technology and integrated data to create a single customer view and tailor personalized experiences.

                  Creating opportunities to build customer trust

                  According to Capgemini’s report, 71% of affluent/mass-affluent individuals over the age of 50 are considering multi-stage retirement. In order to secure current assets and facilitate future growth, insurers must prioritize building trust and enhancing engagement with their aging policyholders and beneficiaries by offering value-added services to realize their goal of aging well. These could include wellness initiatives, medical assistance, tax and estate planning, and assisted living to enable policyholders to maintain their current standard of living and fund leisure activities.

                  More than 75% of affluent/mass-affluent customers want innovative life products, but currently only 27% of insurers have advanced product development capabilities. Without tailored product development capabilities and advanced technology infrastructure, insurers are likely to lose opportunities to build customer trust and profitably serve their aging customers.

                  Insurers must anticipate future complexities such as living costs, healthcare, career longevity, and retirement planning to effectively cater to the evolving needs of the aging population.

                  Leveraging ready-to-deploy customer engagement solutions

                  Areas that could help your insurance company better serve and enhance trust with your ageing policyholders, while protecting your assets and unlocking growth, include:

                  • Care-led claims management – foster empathetic beneficiary engagement for personalized support by leveraging an engagement platform that deepens your understanding of beneficiaries’ needs and promotes asset retention (nearly 70% of affluent/mass-affluent customers expect transparency in policy terms and conditions, while 57% want regular and personalized engagement, yet only 28% of insurers focus on customer centricity through hyper-personalization, according to Capgemini)
                  • Experience-driven product innovation – develop an agile and efficient product framework by prioritizing a human-centric approach to product development
                  • Open insurance for Life and Annuities (L&A) – leverage a secure cloud-based platform with a robust operating model based on API strategy, data and process governance, and industry standards, enabling you to forge strategic partnerships with specialized firms
                  • Intelligent customer operations – drive a frictionless customer experience by implementing intelligent, omnichannel solutions that deliver enhanced business value across your customer interactions, marketing operations, and sales operations functions.

                  Capgemini’s deep industry experience and portfolio can help you better serve and enhance trust with the ageing population, while protecting assets and unlocking growth. Our ready-to-deploy solutions combine customer engagement with advanced technology and robust data analytics to help you drive enhanced trust among your ageing policyholders.

                  To learn more about how Capgemini can help your insurance company build engagement and trust with your policyholders, contact: bhaskar.amit@capgemini.com or aneta.szporak@capgemini.com

                  Meet our expert

                  Amit Bhaskar, Head of Financial Services, Capgemini’s Business Services

                  Amit Bhaskar

                  Head of Financial Services, Capgemini’s Business Services
                  Amit Bhaskar helps our banking, capital markets, and insurance clients to transform, profit, and grow – leveraging the Frictionless Enterprise to change the way you think, the way you work, and the way you engage with customers and your value network.
                  Aneta Szporak Global Insurance Offer Lead, Capgemini’s Business Services

                  Aneta Szporak

                  Global Insurance Offer Lead, Capgemini Business Services
                  Aneta Szporak has extensive experience in the insurance industry, especially in operations, customer service, organizational management, and product development. She leads the insurance offer for Capgemini’s Business Services Global Business Line.

                    From talk to action: Practical steps for your ESG journey 

                    Greg Bentham
                    25 Apr 2024

                    Climate Week’s panel discussion on sustainability, facilitated by Capgemini and ServiceNow last fall in New York City, focused on the regulatory, social, ethical, and business factors creating the imperative for organizations to act on environmental, social and governance (ESG) practices.

                    Coming out of that discussion, I wrote about investing in sustainability and the need for enterprise-wide and tech-based planning. This planning unlocks data and its insights that are absolute in the development of long-term strategies and measurable goals that mitigate climate change and support overall ESG actions.  

                    Now that we’ve established the context and the critical need for organizations to act on ESG practices, I want to turn to the practical steps organizations can take to move forward on their ESG journeys.  

                    Four stages of ESG maturity 

                    Of course, organizations begin their journeys at different levels of ESG maturity. At Climate Week, ServiceNow’s Senior Advisory Solution Architect, Risk Practice, Geeta Jhamb, identified the four stages of ESG maturity into which most organizations typically fall: 

                    • Ad hoc: Conducting some simple sustainability initiatives but in an unstructured way without reporting mechanisms. 
                    • Disclosure-driven: Reacting to the regulatory requirements driving the most immediate pressure, the most common stage.  
                    • Governed: Tracking projects against compliance benchmarks and communicating to the workforce within a formal, budgeted program. 
                    • Integrated: Incorporating ESG into their culture, values, and the business decisions that flow from them; this is the most mature stage.  

                    To move toward integration, sustainability must be a higher, board-level priority. While ESG is frequently the responsibility of a designated team, its success depends on demonstrating its relevance and importance across the organization, including to those who own the data that drives the program.  

                    Pillars of the ESG journey 

                    Capgemini and ServiceNow collaborate with one another and with mutual clients to help drive understanding of ESG’s criticality to their entire organizations. Our process encompasses these three phases:  

                    • Measure: We begin with both qualitative and quantitative assessments, encouraging our clients to conduct an honest self-assessment by asking themselves questions, such as, “Where are we as a company? What is our true mission?”  
                    • Plan: From this measurement, we ask our clients to think about what they want to achieve. As Geeta Jhamb noted in our discussion, they may want to go big, aim high or fix business processes that are broken to make their ESG programs more succinct and more consumable for their end users. We let our clients know that proper resourcing, whatever their plan, is essential to achieving objectives that make sense from both ESG and business perspectives.  
                    • Act: We know that our clients can only achieve their objectives if everyone is on board. To motivate, they can rely on a push strategy, externally imposed with key performance indicators (KPIs) and service level agreements (SLAs), to which service providers, such as Capgemini, must adhere. Or they can employ a pull strategy where motivation is intrinsic with people performing because they want to, not just because they have to. We’ve experienced that a combination of push and pull motivational strategies is the most powerful. 

                    So that’s the joint mindset our Capgemini and ServiceNow people bring with them when they join with a client organization as part of a project team. Yes, they have KPIs and SLAs to meet, but even more importantly, they have an inherent respect for and commitment to sustainability because of their training. These twin drivers foster a set of behaviors that connect with and spread to employees of the client organization. In short, what starts as an investment for the service provider can become a widespread and innate commitment to sustainability. 

                    Making it work 

                    If success in sustainability means achieving measurable targets, it also means you need a data strategy, which is why IT and ESG teams need to be empowered to work together. We believe this data maturity level underpins the business that companies must consider as they take the ESG journey.   

                    In our New York talk, Geeta made the point that progress depends on technology and on platforms to securely integrate data from other sources and create cross-functional workflows so that data owners can themselves provide input for robust audibility. Comprehensive technology platforms could be a game-changer in ESG. One example she noted: harmonizing frameworks across the organization would normalize working methods across teams, making it easier to meet regulatory requirements.  

                    Maria Hart asked the panel if we thought there is any intersection between ESG success and business success. Most panel participants agreed not only about the intersection of ESG and business success. Increasingly, we see them as interdependent. Leveraging data across the enterprise ecosystem contributes as much to net zero as it does to profitability. 

                    Working together for a sustainable future 

                    Teamwork is key across the board: not just across enterprise functions, but partner ecosystems and even entire industries as well. At Capgemini, collaboration is enabling us to meet our commitment to help clients save 10 million tons of CO₂ and to reach net zero by 2040. 

                    Here’s an example I gave during our discussion. Our work with an energy client included a move to cloud that saved hundreds of tons of CO₂ per year. Invigorated by this success, we worked together to find other opportunities, including substantial CO₂ savings in streamlining procurement processes. By working in partnership to build a workable roadmap and making best use of IT, we are now collectively committed to saving one million tons of CO₂. That’s 10% of our global commitment from just one client relationship and its extended ecosystem. 

                    Such results exemplify the power of collaboration in achieving large-scale sustainability goals. The challenge of sustainability is too great for any of us to tackle alone. It’s a team sport. Only by working together can we help clients get the futures they want. 

                    Join us in creating a sustainable future for all 

                    Achieving ESG goals requires a collaborative effort. By working together across departments, partners, and industries, organizations can leverage data and technology to create a more sustainable future. 

                    Ready to unlock your organization’s ESG potential? Explore how our ServiceNow partnership can help you develop a winning ESG program.  

                    Capgemini at ServiceNow Knowledge 2024

                    Earmarked as the most intelligent Knowledge yet, ServiceNow’s flagship event, Knowledge 2024 will bring together 15,000 brilliant minds from across the globe in the heart of Las Vegas. There you’ll discover new ways to drive digital transformation, unlock new levels of efficiency and innovation by putting AI to work for your people.

                    Productivity, meet experience. As a ServiceNow partner and a Platinum sponsor, we’ll be bringing to you experiences, demos and sessions to help you explore how to drive organizational success through seamless, people-centric approaches.

                    Visit us at booth 5208 to reimagine your employee journey.

                    Author

                    Greg Bentham

                    VP & Global Head of Sustainability, Cloud Infrastructure Services
                    I am a highly motivated technology services and consulting leader with a passion for building high-performing teams and organizations. For the last 24 years, I have led large global teams on both the Sales and Delivery sides of the business. So, I know what success looks like and bring know-how to elevate Corporate Social Responsibility to being an integral part of the business.

                      Embedded software is changing how companies operate

                      Walter Paranque-Monnet
                      23 April 2024
                      capgemini-engineering

                      Discover why embedded software is increasingly important for industries – creating intelligent ecosystems, enhancing user experiences and reducing costs.

                      Twenty years ago, we bought mobile phones for their hardware. Since then, a lot has changed, and now, embedded software delivers the primary value – offering entertainment, navigation, augmented reality, productivity apps, and so on.

                      However, such software does not work alone. It requires the phone’s hardware (connectivity, cameras accelerometers, etc.), and a cloud ecosystem to download new apps and share data. But it is the software – the operating system and firmware on the phone – that runs the show.

                      As a result, consumers now have sky-high expectations of technology. And if industrial companies can’t deliver products with a similar software-driven user experience, they will lose these customers. Manufacturers of cars, planes, trains, satellites, solar panels, cameras, home appliances, and so on are all undergoing a similar shift driven by embedded software.

                      That shift has huge implications – not just for the product itself, but for the company designing it.

                      Ever more products become software-driven

                      Let’s start with the product. Take a car or a plane – products that are increasingly software-driven. Both are developing software for automation and route optimization on the one hand, and to improve user experience and entertainment on the other.

                      They are not alone. Trains need one type of software with smart signal controls for optimal route planning, and another type that allows users to order food from the buffet car on their phone. Satellites must make real-time decisions about trajectory, data capture, and energy management. In-home batteries must control energy in and out, and track what they sell back to the grid.

                      Embedded software drives a change in organizational thinking

                      Embedded software is not entirely new in these industries – cars and planes, for example, have long had bits of control software. But its scale and sophistication are now skyrocketing.

                      A Capgemini Research Institute (CRI) survey – of 1,350 $1bn+ revenue companies with goals to become software-driven – found software accounted for 7% of revenue in 2022, but was expected to rise to 29% by 2030. That same report also found that 63% of Aerospace & Defense organizations believe software is critical to future products and services, with industries from automotive to energy making comparable claims.

                      But getting there will mean some big changes at these organizations.

                      Unlike a phone – which was designed to be a single integrated device – cars, planes, satellites, drones and other industrial systems were originally designed with multiple ECUs (electronic control units), each running multiple pieces of software. Each ECU was developed separately by different parts of the organization.

                      But now there is a need to integrate everything. For example, autopilot won’t work if its underpinning software can’t communicate seamlessly with the separate control units for sensors, steering, and brakes.

                      The importance of transversal software

                      Doing this in the current siloed way would create unmanageable complexity. Software needs to be ‘transversal’ – ie. developed consistently across the organization, rather than in silos. There must be a centralized team defining strategy, and managing and developing embedded software as a product across the organization. This must all be done with the same standards to facilitate interoperability, scalability, upgrades and reuse – whether it’s a landing control system, energy management system, in-flight infotainment, or smart cockpit. This transversal operating model makes software teams the backbone of software-defined organizations, continuously developing software solutions across the company.

                      That doesn’t mean all software must be connected to the final system, or that everything will be developed in the same way. Software can be very different. For example, rear-seat entertainment software can offload some data-heavy functions to the cloud, and developers can launch beta versions to get user feedback. On the other hand, high-integrity software for braking must do everything on board, work every time, and be separate from any hackable entry points into the system.

                      There are separate development tracks for different software components, so that less safety-critical software can quickly get to market, while more safety-critical parts can be carefully managed through verification and validation (V&V), and certification. But all development tracks should be within a centralized software team, which works together, sharing a consistent system architecture, standards and learnings, and creating products the entire business can access once complete.

                      A positive example

                      Consider Stellantis, which owns multiple car brands, including Opel, Peugeot, Dodge and Fiat, among others. It has invested in developing three core software platforms: one which is the backbone of the car (STLA brain), one for safety-critical assisted driving (STLA AutoDrive), and one for the connectivity and cockpit services (STLA SmartCockpit).

                      It implemented centralized software standards that are systematically used across all brands and models. This is similar to a trend we’re seeing across all markets – ‘platforming’. The platforming approach leverages generic components (computer vision, voice command, navigation services, etc.) that are applied to several projects, products and use cases – sometimes used with customizations to different brands and marketings – all without needing to build, test and certify everything from scratch.

                      Innovate or fail

                      All of this requires a major shift in thinking from organizations. But they must make this shift to survive.

                      And largely, they are. The auto industry is taking the threat from Tesla (and its advanced on-board computing) seriously. They may soon be pushed to move faster by software-driven Chinese competitors, like BYD and Nio, whose car interiors can transform into immersive cinemas at the push of a button. Industries from aviation to energy are no longer complacent – all recognize that embedded software is critical to their future. And all know they must undergo radical organizational change to turn legacy hardware into future-proof, software-driven products.

                      See how embedded software is helping industries transform their business – and how Capgemini can help along your journey.

                      Meet our experts

                      Walter Paranque-Monnet

                      Global Head of Embedded Software
                      Walter is passionate about helping organizations build high-value products and services driven by creativity, innovation, and business results. He has helped teams create a culture driven by software and innovation. For more than 12 years, Walter has supported software organizations along their chip-to-cloud transformation journey and designed embedded software roadmaps for acceleration.

                        Is the future of manufacturing here?

                        Nicolas Rousseau
                        22 April 2024
                        capgemini-engineering

                        It’s time for unity on the factory shopfloor – and leading technology services providers, industrial automation businesses and global manufacturers have come together to make it happen.

                        Most manufacturing plants these days work just fine. Each stage of the production process performs its appointed task, and passes its work on to the next.

                        Which is as it should be, at least as far as it goes. The trouble, though, is that much of data issued by these pieces of equipment is siloed in their individual ecosystems. It means that, while traditional operational excellence practices will still deliver, there is no way to make the most of process-wide insights in real time.

                        Technologies can be enablers, but they come with their own additional constraints. For example, integration through data (including semantic layers) is promising, but it requires significant effort for a sometimes unclear return on investment, especially at plant level.

                        What’s more, budgets aren’t limitless. It can be hard to prioritize competing digital or physical investment initiatives, especially considering the accelerating impact of IT on operational technology (OT).

                        We believe this conflict of interests might find a solution in the effective convergence of the IT and OT worlds, enabled by real-time access to multiple data sources brought together with AI. This isn’t tech whizzery for the sake of it: it’s about developing an approach that can result in new applications, with a solid operational and financial basis leading to tangible business outcomes.

                        The question is how to get there. Considering all the constraints and the many state-of-the-art technologies; can everything be brought together?

                        Key factors

                        Here at Capgemini, we believe that edge computing is the current direction of travel. It’s where we believe the most effective convergence of IT and OT will happen, combining the strengths of both worlds and delivering the “real ‘real-time’” promise, at scale, and at the required pace of innovation.

                        We also believe that in time, NT and intelligent networks will provide an additional mobility aspect to the edge that will trigger additional value. Therefore, moving to multi-access edge computing (MEC) may be a reasonable bet.

                        Third, the integration or interoperability of all systems at the edge will be the key for scaling, taking solutions far beyond beyond localized initiatives in closed ecosystems.

                        Intelligent Edge Application Platform

                        As a result, we’ve developed an intelligent Edge Application Platform (IEAP), which pulls everything together in layers – infrastructure, data, and applications – and which fosters the interoperability of siloed systems, opening new business opportunities while managing the convergence of IT and OT. Available as a managed service or as a packaged client solution, it can help tackle macro manufacturing issues at plant or company level, such as risk prevention.

                        Needless to say, multiple data sources converge on this MEC platform, and specific edge-native AI algorithms are also designed to handle vast amounts of real-time data and make sense of it all. The approach doesn’t merely collate and organize, but presents information in insightful and actionable ways to reach tangible business outcomes.

                        Introducing Margo

                        There is a but, though, and it’s a big one. Couldn’t it be argued that the development of IEAP itself constitutes the creation of another silo – a set of practices and technologies that work well together on their own terms, but to the exclusion of others?

                        Well, yes. That point could indeed be made. Which is why Capgemini has formed a consortium with other major industry players to create an open-source standard that everyone can use. It’s called Margo, and it has just been launched and hosted by the Linux Foundation.

                        Our partner founding consortium members, ABB / B&R, AVEVA, Microsoft, Rockwell Automation, Schneider Electric and Siemens, have endorsed the approach, and have collaborated to visualize a shared destination in the industrial automation space, together with the conditions that will need to prevail.

                        Once this initiative goes live, other vendors will be free to participate and to become compliant with the proposed new standard. It will mean they won’t need to have specialist knowledge of the infrastructure of their fellow vendors. It will also mean that their services will be able to access a wider spectrum of infrastructure, since their participation in the project will automatically make everything open and interoperable. That, after all, is what establishing a standard is all about.

                        And of course, Capgemini has ensured that the Intelligent Edge Application Platform is compatible with the standard.

                        A game-changing moment for manufacturing

                        This can be seen as a watershed moment – as the point at which the manufacturing world has changed, at which factory floor systems are moving from working locally and in isolation to operating at scale, at AI-driven levels of efficiency, and – perhaps most crucially of all – in a unified manner, with full interoperability and communication.

                        These are exciting times. It’s an opportunity not just for all the participating vendors addressing this market, but for every manufacturer they serve. All of them – vendors and manufacturers alike – will be able to find new ways to innovate, to diversify, to operate, to optimize, to serve their customers, and ultimately, to succeed.

                        And because the consortium is already broadening and building momentum, we can do more than merely hope for greater improvements. We can expect them.

                        The factory of the future is closer than ever. Working together, we can all start to build it right now.

                        Author

                        Nicolas Rousseau

                        Executive Vice President, Chief Digital Engineering & Manufacturing Officer, Capgemini Engineering
                        Nicolas Rousseau, EVP and Chief Digital Engineering & Manufacturing Officer at Capgemini Engineering, drives business for “intelligent industries” by integrating product, software, data, and services. He leads a team that enables clients to innovate business models, optimize operations, and prepare for digital disruptions, enhancing customer interaction, R&D, engineering, manufacturing, and supply chains at the intersection of physical and digital worlds.

                          Affordability: Overcoming a major barrier to widespread EV adoption

                          Emmanuelle Bischoffe-Cluzel
                          Apr 17, 2024

                          By analyzing the factors contributing to EV costs and exploring innovative strategies, in this piece, I try to highlight the path toward making electric vehicles more accessible to a broader audience

                          Current initiatives in France and their dynamics

                          1.  The ecological bonus

                          As I discussed in an earlier article, this French government initiative originally encouraged the purchase of electric cars in general, but it was recently updated to address the carbon footprint of the electric car’s whole lifecycle from design and manufacture to sale.

                          The revised scheme encourages consumers to buy vehicles that are more environmentally friendly in terms of overall decarbonization, not just emissions on the road. In addition, the bonus is available only for vehicles costing less than €47,000.

                          These recent changes disqualified almost 40% of cars on the French market from the bonus scheme. Leading models affected included MG Motor’s MG4, Tesla’s Model 3, Dacia’s Spring, and the Kia Niro.

                          In order to remain competitive, some OEMs whose models are excluded by the new rules have been quick to take compensating actions. Two options have emerged here. First, BMW, Audi, and Peugeot have lowered some prices to less than €47,000 to qualify for the bonus. Second, where a car didn’t score high enough on sustainability to earn the bonus, some manufacturers have offered a discount instead. Both changes will tend to heat the price competition already happening in this market area.

                          Note, though, that manufacturers whose cars did not initially qualify for the current version of the ecological bonus also have the option of applying for a review of the score. To do so, they need to provide convincing evidence that their actual emission values are better than the location-based values used by the initial assessment. Ideas like battery passports are relevant here.

                          2.  Social leasing

                          Alongside the ecological bonus for car buyers, the French government has introduced a long-term leasing offer for electric cars priced at just €100 per month. The first wave of the scheme, which ended on February 14, 2024, was a spectacular success, not least with younger drivers. In total, 50,000 electric cars were leased – double the initially anticipated 25,000 – and a total of 90,000 applications were received.

                          Although successful, the scheme is quite costly. The French government provides a one-off €13,000 subsidy for each leased vehicle; unsurprisingly, this year’s scheme had to be halted, leaving around 40,000 disappointed applicants. A new wave of leasing will open in 2025, according to the government’s website, but we don’t have details yet.

                          Given their costs, incentive schemes need to be carefully assessed and compared, to ensure that the optimum mix of incentives is chosen. That necessitates an objective, quantitative assessment of the costs and benefits of each scheme, together with modelling of alternative approaches.

                          3.  Manufacturing small, affordable small cars in Europe

                          It’s not just the French government that’s taking action. France’s OEMs, too, recognize that customers’ budget constraints are a limiting factor for electrification and that affordable models are needed. 2024 looks set to mark a turning point in that respect, with leading French OEMs introducing new, high-quality electric models at competitive prices.

                          As announced at the recent Geneva International Motor Show, the new Renault 5 electric will be available from September 2024 for approximately €25,000. In October, the new Citroën ë-C3 electric will go on sale for around €23,300; details are already online. If these vehicles benefit from the ecological bonus, as hoped, then actual prices could be as low as €20,000, providing unprecedented accessibility.

                          Let’s hope that these new vehicles are the first of many. In a “letter to Europe” published in March 2024, Luca di Meo, CEO of Renault Group, proposed promoting small, affordable cars and vans made in Europe. He envisages cooperative projects between manufacturers to develop and market these vehicles; consumers can be encouraged to buy them via benefits such as reserved parking spaces, cheaper parking and reserved charging points, along with bonuses.

                          In technical terms, producing this new affordable generation of vehicles looks likely to present challenges of its own, many of them around “lightweight” – reducing the weight of vehicles and batteries to make them more economical to run. This requires expert knowledge of the latest materials and design techniques.

                          Building on initial experience

                          With initiatives like these, France is advancing toward the dream of putting electric vehicles within the reach of every citizen who needs a car, including the younger generation.

                          Of course, there are still challenges to overcome. Today’s more affordable prices are, to a large extent, the result of state subsidies. With many other demands on state funds, these subsidies are always going to be limited, so other ways to achieve affordability are needed. A related challenge is that in response to the ecological bonus in particular, fierce price wars are being waged between OEMs, involving not only European manufacturers but also some based further afield. That means margins are being severely squeezed. For businesses to remain viable, and for governments to achieve their goal of decarbonization, this picture must change. Instead of price-cutting, we need schemes and actions that encourage OEMs to compete through innovation to deliver genuinely affordable, sustainable e-mobility. And this has to happen at a time when some manufacturers have been putting back the scheduled release dates for new electric models. To bring about the required shift, governments may want to consider a range of different interventions in addition to those that incentivize consumers: for example, offering investment aids to help OEMs improve the sustainability of manufacturing processes, particularly concerning batteries.

                          Clearly, success within a single country is not going to achieve global climate change objectives. Proven ideas need to spread rapidly from country to country and from continent to continent.

                          At all levels, focus needs to be maintained. In the EU, the coming months promise to be exceptionally busy, with the European Parliament elections from June 6 to 9 and the subsequent establishment of a new commission in Brussels. It’s to be hoped that automotive sustainability initiatives are not deferred as a result.

                          Meanwhile, for individual OEMs, the current price war mustn’t be allowed to distract attention from long-term strategy. As with many innovations, profitability from e-mobility won’t arise immediately, but patience (and flexibility) will be rewarded. It’s also important to keep a close watch on the marketplace – for example, we’ll soon have the opportunity to study the impact of affordable models such as Renault’s R5 and Citroën’s ë-C3.

                          Expert Perspectives

                          Tackling the paradox of electric cars

                          Emmanuelle Bischoffe-Cluzel
                          Nov 27, 2023

                          Author

                          Emmanuelle Bischoffe-Cluzel

                          VP – Sustainability Lead, Global Automotive Industry, Capgemini
                          Emmanuelle Bischoffe-Cluzel offers practical IT and engineering solutions to support automotive sustainability. She has 30 years’ automotive industry experience, gained with a global automaker and a tier 1 supplier, in roles ranging from manufacturing engineering to business development. She holds four patents relating to engine assembly.