Global business services reimagined

Transforming hubs from operational centers to strategic growth drivers through AI, automation, and data-driven insights

For years, enterprise organizations have looked to hubs to streamline and standardize administrative and back-office tasks. Now, with the support of advanced technologies, including AI, generative AI, and agentic AI, as well as robust data and analytics capabilities, hubs have the potential to move beyond transactional functions and take on a more strategic role in the business as the orchestrator of the digital supply chain ecosystem.

In our latest POV, Reinventing the enterprise hub, we explore how organizations can build upon their existing intelligent supply chain capabilities to create a hub of the future—an intelligent capability that leverages data-driven strategic insights, automation, and relentless digitization to unlock exponential cost savings and drive top-line growth.

In this POV, we’ll highlight how hubs of the future and intelligent CPG supply chain solutions can:

Drive customer satisfaction and loyalty through differentiated experiences, personalization and innovative products and services.
Enable seamless operations by integrating processes and data from different functions, including the supply chain, sales, marketing, and finance.
Activate data driven CPG supply chain strategies through enhanced enterprise-wide data sharing, data-driven decision-making, and intelligent operations.

“One aspect that was remarkable when we partnered with Capgemini on iOps was augmenting human workflows with advanced AI capabilities and intelligent automation tools. With this we could unlock the full potential and promise of our people, enabling them to focus on innovation and high-impact work that delights our customers.”
Juan Carlos Parada, Chief GBS Officer, Unilever

We will also explore:

The three sequential pillars of people, processes and technology that establish next-gen capabilities and enable autonomous supply chain ecosystems.
How hubs of the future will create new ways of working and redefine conventional roles within the organization.

Intelligent supply chain solutions that can support the technical requirements for establishing a future-proof, next-gen hub.

Download our PoV

Re-inventing supply chains to drive profitable, sustainable growth

Fast-moving consumer goods (FMCG) companies are under growing pressure to evolve their supply chains in response to global disruptions.

Intelligent supply chain operations

Transform your organization into a connected supply chain that delivers cognitive, touchless operations, and data-driven decision-making.

Capgemini_Business-Services_Digital-Supply-Chain

Intelligent industry

The next era of digital transformation is defined by the convergence of product, software, data, and services

Research and insights

Report

What matters to today's consumer 2025

Expert perspectives

Sustainability

Where green meets growth: Engaging the ‘mainstream middle’ through conscious consumerism

Capgemini

Apr 24, 2025

Business operations

Driving value from a connected supply chain ecosystem

Jörg Junghanns

Sep 25, 2024

Business operations

Capgemini and Kuehne+Nagel – Revolutionizing end-to-end supply chain orchestration

Jörg Junghanns

Sep 19, 2024

Learn more

Consumer products

Meeting the consumer at the crossroads of change

Connected supply and fulfillment

Retail

Meeting the needs of a consumer at the crossroads

Meet our expert

Mayank is a Supply Chain Leader with expertise in driving supply chain transformations through use of digital solutions across planning, procurement, logistics, fulfilment, and sustainability. He has worked across Consulting, Operations and Technology giving him a well-rounded approach to identifying business transformation requirements and re-inventing supply chain operating models through performance-led technology transformations. At Capgemini, he is responsible for leading & growing Capgemini’s Supply Chain Practice for Consumer Goods, Retail and Distribution. Mayank brings unique experience of leading transformations as a consultant at Big 4 and at Amazon.com of leveraging digital solutions within e-commerce supply chain to drive end-to-end supply chain improvement.

Gerardo is a results-driven Operations Delivery and Supply Chain Management executive with 25 years of experience across the consumer goods industry, consulting, and BPO. A strategic thinker with a proven track record in designing and managing complex operations, he excels in building capabilities and driving operational discipline. Highly adaptable, Gerardo thrives in diverse cultural environments and business challenges.

Connect with us

First name *

First name is not valid.

Last name *

Last name is not valid.

Company email *

Company email is not valid.

Company *

Company is not valid.

Country

Country is not valid.

Phone (optional)

Your message *

Your message is not valid.

I agree to Capgemini collecting and processing my personal data to allow me to receive information on Capgemini services. For further information, please see our Privacy Notice. .

Page title

Expert title

Page URL

Slide to submit

Thank you for your submission. We will be in touch with you soon!

We are sorry, the form submission failed. Please try again.

James is a VP at Capgemini Invent, specializing in Supply Chain with a focus on CPRD (Consumer Products, Retail, and Distribution). With 20 years of experience in management consulting, he works closely with executives to drive strategic supply chain transformations and deliver business value across global organizations.