Property and casualty insurance

Payments Transformation in Insurance by Capgemini is designed to modernize the way insurers manage and process payments.

This future-ready solution helps streamline operations, improve cashflow, and elevate the customer experience through next-gen payment solutions. By adopting a centralized platform, insurers can gain agility, control, and a competitive edge in a rapidly evolving market.

To grow, insurance companies must focus on ease of doing business, trust, and clear, flexible processes. Outdated systems and internal silos no longer fit the needs of this complex IA ecosystem.

Our solution solves structural IT challenges for the agency channel, enabling Insurers to deliver technology-driven agent & customer experience as a competitive differentiator.

Harness the power of a connected, composable platform ecosystem that elevates your existing core investments to the next level.

Digital Core for Insurance helps you:

• Unlock the data-driven insights that help your – and your customers’ – enterprises meet ESG goals and craft sustainable futures.
  
• Deliver more personalized, timely, and relevant omnichannel services.
  
• Optimize your operations for agility, efficiency and speed.

Customer churn is often driven by poor claims experiences. Today’s insurers are burdened with traditional, manual claims processes that are inundated with delays, poor quality decisioning, and a lack of transparency.

Touchless Claims uses data, AI, and automation to help you create more efficient claims experiences, better suited to your customers’ individual needs. With our partner ecosystem, we’re able to support you end-to-end in your Future of Claims transformation.
Increase the retention of the ~15% of fickle customers by streamlining and simplifying each stage of your claims value chain, eliminating friction, and reducing claims cycle times.

Traditional channels are no longer enough to grow business. Adjacent and cross-industry opportunities must be exploited to drive growth and build market share.

There’s a new category of opportunity out there for insurers to expand distribution ecosystems and access new customer segments ­– if you have the right tools. Access it by embedding insurance at points of sale in other industries.
We help carriers identify these opportunities and create new business models to seamlessly embed their products within the purchase journey of a customer.
Open Insurance is our cloud-native platform that accelerates the insurer’s transition towards adopting embedded business models.

Our innovative underwriting solution helps you tap into decision-support insights and advanced analytics from diverse data sources, improving risk assessment and policy accuracy.

By reducing manual tasks, this data-driven approach enables insurers to concentrate on building relationships and boosting sales.
Moreover, our platform cultivates seamless collaboration between the underwriters and channel partners, leading to higher conversion rates and increased premium collections.
Harnessing the power of AI and automation technology, we deliver tools that not only enhance efficiency but also improve accuracy and pricing in underwriting.