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Solution

Payments transformation in insurance by Capgemini

The payments landscape across the insurance value chain is inherently complex, involving multiple stakeholders, systems, and regulatory requirements. Many insurers are grappling with fragmented integration, manual processes, and limited visibility across their insurance payment lifecycle.

Traditional payment methods and outdated processing tools often fail to deliver the operational efficiency and customer experience policyholders expect, creating a digital disconnect. According to the Capgemini World Payments Report 2025, 88% of insurance executives identified enhanced digital channels as a key transformation goal, while 75% emphasized the need for a consistent omnichannel insurance payments experience.

Capgemini’s solution helps modernize the end-to-end insurance payment platform, enabling a shift toward next-generation payment methods that drive significant value – while streamlining collections, improving cashflow, and reducing costs.

World Payments Report 2025

Velocity, meet value. Lead in the open and instant future of payments.

World Property and Casualty Insurance Report 2025

Scale for tomorrow, today: The aging demographic pivot demands strategic P&C insurance transformation.

World Life Insurance Report 2025

Bridge the customer experience divide: Ensure life insurance relevancy through relentless customer centricity

How we can help

Capgemini helps insurers simplify and automate insurance payment workflows, significantly reducing the time and effort required to complete transactions.

By eliminating manual touchpoints and streamlining reconciliation processes, insurers can lower administrative costs, minimize errors, and improve straight-through processing rates. This leads to faster payment settlements and better customer satisfaction.

Insurers can now build a comprehensive view of inbound and outbound cashflows, enabling more accurate forecasting, liquidity planning, and working capital optimization.

With advanced analytics and real-time dashboards, our solution helps insurers make informed decisions about fund allocation, reduce idle balances, and ensure regulatory compliance across the insurance payments ecosystem.

A centralized payments hub consolidates all payment types, channels, and partners into a single, integrated platform.

This gives insurers full control over their payment operations, with the flexibility to configure workflows, apply business rules, and adapt to evolving regulatory and customer needs.

The platform enhances traceability, simplifies audits, and supports innovation by enabling faster rollout of new payment solutions for insurers and various services. With built-in security protocols, real-time monitoring, and advanced fraud detection capabilities, insurers can safeguard operations and maintain compliance with industry standards.

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Meet our experts

Samantha Chow

Samantha Chow

Global Leader for Life Insurance, Annuities and Benefits Sector at Capgemini
Samantha Chow is an expert in the global life, annuity, and benefits markets and has 25 years of experience. She has deep expertise in driving the growth of enterprise-wide capabilities that facilitate transformational and cultural change, focusing on customer experience, operational efficiency, legacy modernization, and innovation to support competitive advancement
Shane Cassidy

Shane Cassidy

Insurance Business Unit Leader
Shane Cassidy is the head of Capgemini’s Global Insurance Business Unit. Shane has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address the market evolution.
Satish Weber

Satish Weber

Executive Vice President, Financial Services, Insurance Chief Sales Officer and FS Global Sustainability Lead
With over 25 years of experience in technology and business consulting within the Financial Services Industry, Satish is currently responsible for Capgemini’s capabilities to help clients set, achieve, and measure their ESG objectives and commitments to remain competitive and profitable in our ever-changing world.
Kiran-Boosam

Kiran Boosam

Global Portfolio Leader for Insurance
Kiran Boosam leads Capgemini’s Global Insurance Portfolio. A career P&C and life insurance expert, Kiran assesses the industry dynamics, forecasts Insurance CXOs’ strategies, shapes fitting innovative portfolios, and enables key accounts to leverage the power of the Capgemini Group, external ecosystems, and emerging technologies.
andrew-hood

Andrew Hood

Executive Vice President, Global Insurance Practice Head, Capgemini Financial Services

    Transform your insurance business with Capgemini’s expertise

    Unlock the full potential of your business through our industry-leading insurance digital transformation. Contact us today to discover how we can help you stay ahead in the ever-evolving insurance landscape.