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Top payment trends 2025

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Transform industry challenges into sustainable competitive advantage

The payments industry is quickly accelerating into 2025 and with new trends defining the future of the industry. Capgemini’s latest research identifies three core themes that dictate how the future of payments will evolve:

  • Customer first focuses on the transformation of customer experience, with an emphasis on customer omnichannel interactions and the perceived value of products and services.
  • Enterprise management details how enterprises can evolve their processes, teams, solutions, and operations to enhance agility and operational efficiency while optimizing the cost of doing business.
  • Intelligent industry covers how organizations can leverage modern solutions to deliver end-to-end digital experiences that transform the entire value chain.

As new technologies become more commonplace, banks and payment service providers (PSPs) need to leverage them to streamline operations, drive business growth, and innovate their product and service offerings. Our three themes cover the payment industry’s response to ongoing challenges and opportunities, and address how banks are planning to become more customer-centric, efficient, and competitive in 2025.

This trends book provides a comprehensive overview of the top ten industry trends that will shape the future of payments, offering insights into how firms can improve operations, rise to meet evolving customer expectations, and ensure operational resilience.

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Payments industry trends for 2025

Explore the key payment trends that will influence the future of the industry and establish new benchmarks for efficiency, innovation, and customer value.

Open finance
As new global regulations and market opportunities arise, banks will look to benefit from open finance, which enables the seamless exchange of consumer financial data across institutions and third-party providers. The rise of new open finance-based use cases will be a prominent payment industry trend in 2025.
Instant payment adoption
Today’s consumers prefer instant payments over traditional checks and debit cards, and this preference is slated to increase in 2025. As the global adoption of fast, instant payments rises, banks have the opportunity to benefit from lower transaction costs, deepen relationships with small businesses, and secure strategic corporate relationships with instant capabilities.
POS innovations
Growing online sales numbers are pushing businesses to search for more payment options. With the expansion of open banking and faster payment rails yielding seamless payment options, new POS innovations will be prominent in 2025, bringing benefits like low maintenance costs, increased flexibility, and improved revenues.

Cross-border payments
A rise in cross-border transactions is leading to the development of new payment models. Aiming to empower businesses and consumers with fast and efficient payments, the implementation of multi-territory instant payment corridors will be one of 2025’s most significant payment trends.
Composable cloud-based payment hubs
Legacy payment systems are often fragmented, leading to slow process times and inefficient maintenance procedures. As a result, financial organizations are increasingly turning to composable cloud-based payment hubs – centralized hubs that unify disparate payment activities under a single platform.
Multi-rail payment strategy
Multi-rail payments enable businesses to integrate and offer multiple payment methods. Helping to foster a payment ecosystem that leverages real-time payments, multi-rail payment strategies will increase in popularity because they present banks with the opportunity to capture enriched data, boost cross-selling opportunities, and collaborate with card operators to launch new payment solutions.
Operational resilience
Global technology outages greatly impacted transactions and operations in 2024, forcing customers to revert to cash as digital payment methods were disrupted. To meet new regulations and ensure digital payment continuity, banks must prioritize operational resilience by strengthening risk management frameworks, incident reporting, and resilience-testing efforts.

Decentralized identity
Identity fraud continues to rise, and banks are searching for ways to protect consumer identities. Decentralized identity (DID) is an emerging framework that empowers users to securely store and utilize identity documents with digital wallets or distributed ledger technology. Helping to strengthen security and improve trust, banks will look to increase their use of DID solutions.
Remittance transformation
Rising remittance flows are reshaping the global financial landscape. New regulation aims to drive down remittance transaction costs and eliminate costly corridors over the next few years, and this change presents an opportunity for payments innovators to enhance remittance processes by promoting FinTech partnerships and adopting new mobile money services.
Data monetization
Payment’s data is empowering banks to unlock new revenue streams and personalize financial products. As open banking regulations continue to allow data holders to profit from their data, banks will look to open new revenue streams by offering their data insights to smaller business customers in 2025.

Conclusion

Shifting customer expectations, new technological advancements, and evolving risk landscapes will drive a rapid change in the payments industry in 2025.

  • At the center of this change is customer-centric innovation, where financial institutions will leverage instant payments, open finance, and POS innovations to enhance customer experience, enable seamless interactions, and develop personalized services.
  • Successful providers will also prioritize the modernization of payment infrastructures through multi-rail payment strategies, composable cloud-based hubs, and instant payment corridors – enhancing operational efficiency, reducing costs, and driving business growth.
  • The adoption of emerging technologies will empower DID and the monetization of data by focusing on digital transformation and customer centricity, banks will improve customer experience, ensure operational resilience, and drive innovation to achieve sustainable growth and lasting success in the evolving financial landscape. Embracing these ten payments industry trends will enable organizations to strengthen their competitive edge and emerge as industry leaders in 2025.

Transform your payments business with Capgemini’s expertise

Capgemini is a trusted partner for banks seeking to leverage the power of advanced technology to capitalize on today’s rapidly evolving market. Our technology-driven Connected Payments Offering and Open Banking Platform empower banks to enhance efficiency and flexibility, unlock new business models, and build a strategic path that aligns with short-term and long-term business needs. Through digital transformation expertise and experience, we enable banks and other PSPs to leverage modern technology, access data insights, and drive operational resilience across all business units and regions. 

Unlock the full potential of your business through Capgemini’s industry-leading financial services transformation capabilities. Contact us today to discover how we can help you lead in the evolving financial landscape.

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Meet our experts

Gareth Wilson

Global Head of Banking and Capital Markets Practice 
With over 30 year of experience, Gareth is an expert with a proven track record of developing long term client relationships and the successful management of large scale, complex, business critical client engagements.

Jeroen Hölscher

Global Head of Payment Services
Jeroen is an expert in transformation programs in the cards and payments domain. He has been with Capgemini for 24 years and helps clients to improve their payment products and their underlying technology.

Christophe Vergne

Cards and Payments SME (Europe)
Christophe played a critical role in building Capgemini’s global payments transformation capability. He has co-authored the World Payments Report for the past decade.

Venugopal PSV

Cards and Payments SME (APAC)
Venu leads advisory and client solutions in Payments, Cards, and Transaction Banking. He has more than 24 years of hands-on banking and banking IT advisory experience.

Nathan Summers

Managing Director of Financial Services, Capgemini Invent
Nathan Summers is the Managing Director of Financial Services at Capgemini Invent. He has more than 25 years of consulting leadership experience and works with senior client leaders on group strategy and strategic transformation initiatives.

Florian Forst

Global Head of Payments, Capgemini Invent
Florian Forst is the Vice President of Financial Services and Global Payments Lead at Capgemini Invent. With nearly 25 years of experience, he has a deep expertise in advising executives and decision-makers within the financial services sector. Florian holds a doctorate in law and hasa rich background in strategic consulting, having supported major institutions across Europe in navigating growth, restructuring, and transformative change.

Elias Ghanem

Global Head of Capgemini Research Institute for Financial Services
Elias Ghanem leads Capgemini’s global portfolio of financial services thought leadership. He oversees a team of strategy consultants and sector analysts who deliver market insights to help clients build future-proofing strategies. He has more than 25 years of financial services experience, focusing on win-win collaboration between incumbents and startups.

Vivek Singh

Head of Banking, Capgemini Research Institute for FS
Vivek leads the Wealth Management, Banking, FinTech, and Payments sectors in the Capgemini Research Institute for Financial Services and has over 12 years of digital, consulting, and business strategy experience. He is a tech enthusiast who tracks industry disruptions, thought leadership programs, and business development.

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    Frequently asked questions 

    1. How can composable cloud-based payment hubs help banks and payment firms?

    Composable cloud-based payment hubs significantly enhance the operations of banks by simplifying integration with core treasury platforms, automating straight-through processing, and reducing operational costs. This cloud-native architecture boosts efficiency and transaction success rates, leading to an improved customer experience. Additionally, these hubs provide scalability while minimizing overhead associated with infrastructure and maintenance, allowing organizations to quickly innovate and adapt to changing market demands. The modular design also facilitates compliance with evolving regulatory requirements, enabling firms to manage all payment rail operations effectively.

    2. How will the adoption of instant payments affect the payments industry?

    The adoption of instant payments is poised to significantly transform the payments industry by increasing transaction volumes and altering consumer behavior. As consumers favor instant payments over traditional methods like checks and debit cards, banks can benefit from lower transaction costs by bypassing intermediaries. This shift not only stimulates micropayment adoption but also enhances cash flow management for businesses, as real-time transactions allow immediate access to funds.

    3. How can data monetization benefit banks and payment firms?

    Data monetization offers banks and payment service providers numerous benefits, including new revenue streams, and enhanced innovation and collaboration with FinTech firms. By leveraging richer data, banks can provide personalized services and value-added offerings, improving customer satisfaction. Additionally, analyzing customer insights allows banks to identify new market opportunities and develop tailored products, maintaining a competitive edge in a dynamic financial ecosystem. As regulations evolve, such as those allowing reasonable compensation for data access, banks can strategically adapt their monetization strategies to ensure compliance while generating new revenue avenues.

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