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Client Stories

Robotic Process Automation accelerates regulation process at the Environment Agency

Customer: Environment Agency (EA)
Industry: Government & Public Sector
Region: UK

Client Challenge:

The Environment Agency needed to replace the manual activities required to issue environmental permit and licence applications with a fast, accurate, and secure automated alternative


Developed as part of a strategic partnership with the Cabinet Office, Capgemini’s best-in-class Robotic Process Automation solution has replaced the vast
majority of labour-intensive manual tasks


  • Reduction of processing time in issuing permits from 65 minutes to less than seven
  • Improved accuracy and data quality
  • Improved staff satisfaction