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22 May 2024

Avasant’s Multisourcing Service Integration (MSI) 2023–2024 RadarView™ evaluated 32 service providers based on their practice maturity, partner ecosystem, and investments and innovation. Capgemini received five out of five stars in all these three categories.

“Capgemini offers MSI services across strategy and consulting, integration, implementation, and managed services through its platforms, such as Digital Governance Framework, SIAM Operational Intelligence, and SIAM Platform 2.0. It also plans to utilise generative AI capabilities for service integration across various MSI towers to optimise costs and derive better business outcomes.

With a comprehensive portfolio of services and proprietary solutions, strategic partner initiatives, and investments aligned with enterprise focus areas, Capgemini is recognised as a leader in Avasant’s Multisourcing Service Integration 2023–2024 RadarView™”

Dhanusha Ramakrishnan, Lead Analyst, AVASANT

Some of the key strengths as mentioned in the report are:

Practice Maturity:

  • Capgemini has developed various solutions and accelerators to expedite customers’ digital transformation journeys. They include a digital governance framework to automate governance processes, the SIAM sustainability module to facilitate sustainability through ServiceNow configurations, and the SLA compliance dashboard to monitor the SLAs/KPIs performance of all suppliers.

Partner Eco-system:

  • Capgemini has partnered with ServiceNow to offer digital transformation services with a focus on delivering sustainable business outcomes. It also helps enterprises in achieving business value through cross-functional workflows through seamless systems integration. Capgemini has developed multiple solutions utilising the ServiceNow platform such as Digital SIAM, Digital SIAM for Public Sector, Digital SIAM Sustainability, Digital Shopfloor Solution, and Future Franchise Services.  

Investments and Innovations:

  • Capgemini acquired BTC Corporation, a cloud and digital services company. This acquisition strengthened Capgemini’s digital and cloud portfolio, enabling agile development, cloud integration, and digital transformation for customers in Japan.

Capgemini offers comprehensive Digital SIAM services such as consulting, transformation, integration, managed services optimised with advanced multiprovider service level and performance management, and persona-based analytics.

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About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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