The people experience advantage

Organisations today must focus on their people more than ever before. Economic and financial pressures, amplified by changes brought on by the pandemic, have created the most competitive labor market in years. And as remote and hybrid working arrangements continue to be popular, employers must navigate a bifurcated working environment and deal with a host of new challenges.

As part of our newest Capgemini Research Institute report, The people experience advantage: How companies can make life better for their most important assets, we explored how employees view their own experiences at their organisations and how companies can improve these experiences to create a business advantage. We surveyed 2,250 individuals from 750 organisations to see their perspectives on people experience. What we found is a striking disconnect across employees of different seniority levels; while 92% of leaders believe that their employees are largely happy, only 30% of employees say they are happy at work.  
 
This statistic is part of a perception gap in employee experiences. We see that, in many organisations, employees are dissatisfied on multiple dimensions. Yet, leaders are largely unaware of this being the case. Considering this gap in the context of current business dynamics, it’s clear that organisations need to urgently prioritise people experience to stay competitive. Furthermore, we find that a positive people experience can benefit all aspects of an organisation – including productivity and retention, branding, and customer satisfaction.
 
Along with presenting in-depth research and insights on this topic, our report highlights 10 key actions that organisational leadership should take to improve people experience. These include recommendations in the areas of leadership, culture, organisational practices, and technology.
 
To read more about people experience and its growing significance within organisations, download the report.