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Managing Complexity in the Age of 5G

Previous generations of mobile networks (2G, 3G, and 4G) were built for consumer voice and data services, but 5G networks are being built to support a variety of use cases to deliver multi-gigabit enhanced mobile broadband (eMBB) services to consumers and ultra-reliable low latency communications (URLLC) and massive machine-type communications (mMTC) use cases for other industry verticals. But are Mobile Network Operators (MNOs) ready for the transition?

Traditional service management and operational solutions were designed for static physical networks. They are simply not intelligent enough to address the complexities of 5G networking. MNOs need a transformation strategy that will take them into the future.

In our new Telcom Transformation report, we at Capgemini Invent examine the varying demands of 5G networking, such as service dynamicity, Quality of Service (QoS) and latency requirements. We analyze the challenges MNOs will face in the immediate future and make recommendations on how to capitalize on the digital transformation of entire industries and enterprises. Find out which key capabilities MNOs will need to foster to make the successful transition to an organisation with intelligent operations.


As part of Capgemini, Invent has over 50 years of experience in cutting-edge connectivity. Our people-centric approach is supported by innovative data solutions and technology. As an organisation with 11,500 offices in 21 countries across 5 continents, we recognize the need to implement emerging communications technology as early as possible. 5G networking and intelligent operations are a key part of the transformations organizations must now make. We work with our partners to make such transformations possible.

Thought Leadership

Telecom Transformation:

The Need for Intelligent Operations – Managing Complexity in the Age of 5G

The fifth-generation technology standard for cellular networks – 5G – is a revolution with the potential to transform mobile network operators…

Contact Our Experts

Pierre Fortier

5G Lead, VP Capgemini Invent
“5G holds tremendous value for virtually every vertical industry, and its application will prompt significant changes to the customer experience, operating model, end-to-end processes, core capabilities, and solutions across sectors. These changes will require Telcos to reinvent their business in order to support new ways of working.”

Karl Bjurstroem

EVP, Global Head of Tech & Telecom Industries, Capgemini Invent
Strategy consultant and manager passionate about the use of digital technologies to gain strategic and operational advantages within customer experience, product development and marketing. Specific expertise in digital strategy formulation and realization, developed by working with CXO level clients in the high tech, telecom, media and banking industries across the globe.

Amit Joshi

Senior Director, Capgemini Invent India | Head of Telecom, Media & Technology Consulting
Amit leads the Telco Consulting Practice for Capgemini Invent, India. He has more than 18 years of experience in enabling the world’s leading Telecom service providers to realize their business transformation objective.

Parth A. Shah

Senior Manager – Capgemini Invent
Parth has over a decade of experience in assisting Telcos across the globe in their key transformation initiatives. He has in-depth expertise in Telecom OSS and BSS, L2C journey and digital network operations for 5G cloud native architecture.