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Enhancing the People Experience for the hybrid workplace

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NelsonHall shares its perspective on Capgemini’s vision for reimagining the employee journey into an amazing people experience

Hybrid working has fundamentally changed the relationship between organisations and their employees, placing new challenges on your ability to recruit and get the most from your people. 

The people experience is “a holistic approach to affecting how people feel about an organisation.” It expands on the employee experience to take into account work-life balance and how people’s work circumstances may impact life outside their jobs.

Based on interviews with 1,000 HR leaders and conversations with NelsonHall clients, John Willmott, CEO of NelsonHall, identifies the mechanisms and success factors needed to enhance your people experience through connecting your process, technology, and operations. This includes:

  • People experience challenges faced by organisations operating in hybrid environments
  • Actions required to improve the people experience at the critical moments that matter
  • The importance of learning and development in delivering personalised learning experiences and benefits
  • The potential role of third parties in delivering an enhanced people experience
  • Success factors for delivering superior people experiences in a hybrid working environment.

In this paper you will learn about Capgemini’s vision for reimagining the employee journey into an amazing people experience and the building blocks to deliver exceptional experiences to your own people.

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To learn more, contact Capgemini’s Business Services at businessservices.global@capgemini.com

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Meet our experts

Jon Harriman

Vice President and Group Portfolio Executive at Capgemini
Jon Harriman is Vice President and Group Portfolio Executive at Capgemini, where he focuses on advancing people and customer experience strategies through integrated delivery and enablement capabilities. He brings deep sector and industry insight to his work, with a particular emphasis on how platforms like ServiceNow and Microsoft can be applied to improve employee experience, operational resilience, and digital service delivery. Jon’s experience spans IT infrastructure transformation and the design of scalable, human-centered solutions that align technology with business outcomes.

Stephan Paolini

Expert in People & Performance Strategy

Claudia Crummenerl

EVP, Global Head of Advisory for Strategic Partnerships, Capgemini Invent
Recognising the importance of people in business transformation, Claudia works with clients to reinvent the employee experience through data and technology. She uses her expertise in the people perspective of digital to understand how leadership in the digital age is evolving, how talent and workforce productivity can be transformed through automation and AI, and how to effectively engage employees throughout the transformation process.

James McMahon

Global Head of Employee Experience – Cloud Infrastructure Services
Global Head of Employee Experience at Capgemini, James has over 20 years’ experience in the field of employee experience and digital workplace services.
Alan Connolly, Global Head – Employee Experience and Digital Workplace, Capgemini

Alan Connolly

Global Head of Portfolio – ESM, SIAM, and ServiceNow
Alan is a visionary leader with a deep passion for collaborating with customers, partners, and industry experts to address complex challenges within the workplace and enterprise service management portfolio. With over 20 years of experience, he combines creativity and analytical prowess to craft comprehensive strategies that align with organizational goals and enhance productivity.