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Public Administration

As regional, central and local governments continue to digitalise their processes and citizen service delivery, they must balance ease of access to information and support with data security and sustainable operations.

Digital has transformed the way government works, and also how it provides citizen services. Yet, this transformation is not finished. In today’s data-driven society, public sector organisations must find new ways to share and take advantage of data to enable better outcomes, experiences and use of resources. And they need to maintain trust with society by being open, honest, and accountable.

We ensure that governments and their private-sector partners use and re-use data appropriately to solve problems and generate insights. We enable greater centralisation and the transition to cloud platforms, and we build seamless, integrated experiences between agencies and across borders.

eGovernment benchmark 2021: A new digital era

COVID-19 has accelerated Europe’s progress towards its goal of making all central and local government services available online by 2030.

What we do

To truly deliver both operational and end-user benefit, digital services must be intuitive, inclusive, and meet people’s needs.

Individuals and businesses increasingly expect their interactions with the public sector to be as simple and user-friendly as their customer journeys with big tech companies. But disconnects between processes and agencies can frustrate this, demanding constant repetition of corporate or personal information.

We help central and local government administrations identify data that can be used for multiple purposes. We map customer journeys around life events, design accessible websites, and establish the building blocks for digital services, making it easy to authenticate who you are and get things done online. This user-centric approach brings down the cost of delivering services and improves the experience of engaging with government.

Efficient citizen services, processes and innovative products are built on data that must be re-used and shared responsibly, transparently, and securely.

Technology has made it easier to capture and analyse data, but what’s next? Public administrations are increasingly sharing data both within government and with relevant external stakeholders. This demands a new approach to managing data: one built on a legal framework that ensures data protection, privacy, and compliance, underpinned by a robust technology infrastructure.

From data publication to its re-use, we research and advise on how best to deliver accessible services built on data. We build and operate trusted, scalable cloud platforms that make data available openly or to selected entities in controlled ecosystems. And we quantify the socio-economic impact of open data re-use, helping governments to improve their data strategies.

The UN’s Sustainable Development Goals (SDGs) offer central and local administrations a pathway to building fair and sustainable regions and cities.

Governments are the guardians of national compliance with the UN’s SDGs. What technology innovations should they invest in for greener, healthier communities? How can they transform urban areas into smart cities and territories with universal access to affordable renewable energy and clean water? Can data be shared between authorities and across borders to better understand environmental and social impacts?

We work with supranational and intergovernmental entities, including the EU and the UN, helping organisations to use both data and technology for good. We put our clients on the path to net zero and the broader SDGs, whether that’s shaping city command centers and carbon strategies, using AI to protect rural areas, or calculating the impact of technology on carbon emissions.

The right technology used the right way is an enabler of agile development and more efficient delivery of public services.

Digital technology sits at the heart of efficient, flexible, and trusted government – from automating processes and safeguarding personal data with cybersecurity, to using digital identities that create seamless customer journeys and augmenting human skills with AI and machine-learning.

Cloud is one of the biggest building blocks for greater digitalisation. We build, implement, and operate secure, end-to-end cloud infrastructure services, helping to calculate the business case around services and the policy changes needed for successful adoption. Whether a single-nation sovereign cloud or a hyper-scale solution across a wider jurisdiction, we help clients achieve the degree of sovereignty that is right for them using an ecosystem of global and local partners.

Client stories

Meet our experts

Matt Howell

Expert in Digital Transformation, Growth Strategy

Mark Iveson

Expert in Public Sector

Richard Haynes

Expert in Digital healthcare