Solution

AI-first two-tier enterprise core by Capgemini

Elevating business operations with Capgemini and Microsoft

Act ahead of competition: re-invent your operation model and improve process efficiency with an AI-first enterprise core running on SAP and Microsoft Dynamics 365 finance and operations.

We are stepping into a transformative era where artificial intelligence is no longer just a tool, but a reasoning partner capable of solving complex problems with astonishing speed and precision. This new wave of intelligence, readily accessible and constantly evolving, is poised to rewrite the rules of business and revolutionise the way work is performed. As AI systems become more capable, organisations must prepare to integrate these technologies not as add-ons, but as core components of their operational and strategic frameworks.

The challenge ahead lies not just in adopting AI, but in reimagining how work is structured around it. Businesses must begin designing for a future where AI agents take on increasingly sophisticated roles an evolution that demands thoughtful orchestration between machine capabilities and human oversight. This shift calls for a redefinition of workflows, where human creativity, empathy, and strategic thinking are amplified by AI’s speed, scale, and analytical power. The organisations that thrive will be those that empower their people to harness AI as a collaborator, not a competitor.

This is where Capgemini and Microsoft can leverage AI-first two-tier enterprise core.This solution is an AI-first approach for redefining enterprise operations by introducing AI-workers and enabling a highly touchless, autonomous employee experience. Within this evolving landscape, the two-tier ERP strategy plays a crucial role combining a centralised, stable ERP system at the headquarters (Tier 1) with more agile, independent ERP solutions tailored to the specific needs of subsidiaries or business units (Tier 2). At the heart of this architecture lies the enterprise core, a suite of integrated applications from providers like SAP and Microsoft, designed to support end-to-end business processes and ensure consistency, scalability, and innovation across the organisation.

What we do

Capgemini’s AI-first two-tier enterprise core empowers global organisations to modernise their ERP landscape with a dual-layered strategy: a stable, centralised core for headquarters and a modular, AI-enabled ERP layer for subsidiaries. This approach delivers agility, intelligence, and cost-efficiency tailored to the needs of complex, multi-entity enterprises.

We enable rapid deployment through a global template approach, leveraging pre-configured, industry-specific ERP modules. This allows subsidiaries to go live faster, with minimal customisation, while maintaining alignment with HQ standards. Capgemini’s low-code/no-code accelerators and reusable IP (like iPPD365 and DAN tools) reduce implementation cycles and empower business users to adapt processes locally.

Our two-tier model significantly lowers operational and ownership costs by decoupling monolithic ERP systems and replacing them with lightweight, scalable solutions for tier-2 entities. With unified support models, shared services, and cloud-native architectures, clients benefit from reduced infrastructure overhead, simplified maintenance, and faster upgrades all while preserving enterprise-wide governance.

Capgemini integrates AI-powered agents, Copilot Studio, and adaptive UX to deliver seamless, intuitive experiences across the enterprise. Whether it’s automating service requests, personalising customer interactions, or enabling self-service for employees, our solution ensures that every touchpoint is intelligent, consistent, and human-centric.

Our composable ERP architecture supports business model innovation, M&A agility, and regional compliance without disrupting the core. With embedded AI orchestration, headless business services, and pre-integrated SAP + Dynamics 365 layers, clients can scale operations flexibly while maintaining a unified data foundation for enterprise-wide insights.

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