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Agentic Industry Studio with Microsoft

In a world where AI adoption is accelerating but enterprise impact remains elusive, the Agentic Industry Studio with Microsoft offers a clear path forward.

Designed for business leaders who want more than experimentation, this studio helps organizations move from AI ambition to AI at scale- securely, responsibly, and with measurable outcomes. Whether you’re looking to streamline operations, unlock new value, or future-proof your workforce, the studio brings together Capgemini’s deep industry expertise and Microsoft’s powerful AI platforms to deliver solutions that are not only enterprise-ready, but enterprise-relevant.

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Artificial intelligence with generative and agentic AI – the defining transformation of our time. ​

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Real world impact

Leading industry players are utilizing agentic AI, AI-powered applications, and agents on Microsoft AI platforms. This involves considering future business practices and reorganizing operations to support collaboration between AI systems and humans.

From accelerating factory setup with digital twin configurators to transforming Know Your Customer (KYC) operations for leading financial institutions, the Agentic Industry Studio is already delivering results.

Financial services | from vision to value

We are industrializing AI adoption across banking and insurance. The agentic AI solutions galvanized by the studio are transforming compliance, customer experience, and operational efficiency- step by step. Such as when Capgemini implemented an intelligent scalable KYC solution for a large bank using Microsoft Azure AI and Power Platform, resulting in considerable savings in the first year. The studio is also redefining administrative processes for insurance underwriters, streamlining operations and enhancing productivity.

Explore Capgemini’s Agentic KYC and Underwriter Workbench offerings in Microsoft Marketplace

Manufacturing | intelligence at scale

By leveraging agentic AI, our manufacturing clients have seen enhanced production performance, improved human-AI collaboration, and adaptive, self-learning systems. Key applications for clients ranging from food and beverage processor to electronics manufacturer, include machine control, prescriptive maintenance, and production plan adaptation, which have collectively led to increased efficiency, reduced downtime, and optimized resource allocation.

Take a look at select industry-specific offerings: Digital Twin for Asset Operations, Intelligent Inspection Framework, and Intelligent Inspection Framework: 12 Week POC

Supply chain management | streamlined

The studio provides end-to-end visibility, fast disruption response, and smarter forecasting, leading to cost savings and better customer satisfaction. For instance, a major life sciences company used Azure and semantic kernel technologies to optimize its supply chain, improving monitoring, identifying vulnerabilities, and boosting procurement efficiency.

Check out how retailers can significantly reduce waste in their supply chains: Food Waste Reduction

Our partnership with Microsoft stands as a benchmark for innovation, impact, and strategic alignment. In a rapidly evolving agentic landscape, we have consistently demonstrated our ability to co-create transformative solutions that address real-world challenges.

“It brings together our industry-leading AI platforms and Capgemini’s deep industry knowledge to help clients embed agentic systems into their business and unlock real, measurable outcomes.”
Nick Parker, President, Industry and Partnerships, Microsoft

Client stories

ABN AMRO adopts a future-focused approach to Gen AI development

Working with Capgemini as its project partner, the bank transitions to Microsoft Copilot and launches a new Gen AI factory approach to become a personal bank in the digital age

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Navantia enhances efficiency and collaboration with Microsoft 365 Copilot

The nationwide implementation, supported by Capgemini and Microsoft, has made Navantia the public sector company with the highest use of Microsoft 365 Copilot AI

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Eneco eMobility supercharges its customer care with generative AI

Working with Capgemini, the charging services provider boosted agent productivity and enhanced the client service experience by introducing Dynamics 365 Contact Center – a Copilot-first cloud contact center, powered by Gen AI.

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Fresenius transforms user access to IT services and support

FreDi, the easy-to-access global virtual agent and agent chat solution, shortens, simplifies, and enhances the user experience

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Revolutionizing Riverty’s CRM capabilities with Copilot for Sales

In just nine weeks, Capgemini Invent and Riverty redefined CRM engagement, including integrating Microsoft Copilot for Sales to drive efficiency and innovation in sales operations

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How the Agentic Industry Studio will help enterprises

The Agentic Industry Studio’s strategy for AI transformation

The studio helps organizations get started with agentic AI by aligning leadership around a shared vision. It offers a focused program to identify priorities, build momentum, and prepare teams for change. This ensures that AI efforts are grounded in real business needs from day one.

Through the AI CoE, Capgemini helps clients set up a central team to guide how AI is used across the business. This team brings together experts from different areas to share knowledge, manage risks, and ensure AI is used responsibly. It also helps keep projects aligned with ethical and regulatory standards.

Clients can tap into the full suite of Microsoft AI platforms, with built-in security and content safety features. Bringing AI-powered assistance to everyday workflows, Microsoft 365 Copilot offers an intuitive entry point to agentic AI through familiar productivity tools. Microsoft Dynamics 365 Copilots bring domain specific agent capabilities, while Microsoft Fabric unlocks data and ensures robust governance.

The studio supports the integration and orchestration of AI agents across teams. It helps organizations move faster by using proven tools and approaches. Microsoft Copilot Studio enables the rapid creation of domain-specific agents tailored for industry needs, while Microsoft Azure AI Foundry and GitHub Copilot empower teams to build, orchestrate and govern agentic solutions with enterprise-grade scale and responsibility. Capgemini brings deep platform engineering practices that streamline the development, testing, and deployment of AI solutions at scale.

The global workforce is moving away from undesirable, dangerous, labor-intensive or repetitive tasks.  Integrating agentic AI, AI robotics, physical AI, digital twins, and humanized interfaces in industrial operations offers numerous benefits, including increased operational efficiency and productivity, enhanced worker’s safety and reduced risk of human error, address labor shortage, real-time monitoring and predictive analytics, improved maintenance and asset management, supply chain resilience, and better customer and employee experience and engagement.

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Expert perspectives

Innovation

Code to form: The rise of AI robotics and physical AI  

Dheeren Vélu
Jul 11, 2025
Innovation

The future of the factory floor: An innovative twist on production design 

Alexandre Embry
Jul 8, 2025
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Who leads in the agentic era: The builders or the adopters?

Sunita Tiwary
Jun 18, 2025
Innovation

Beyond the hype: Why agentic AI is a must-have for today’s businesses

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May 21, 2025
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Confidence and trust in autonomous agentic AI solutions

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Mar 28, 2025

Meet our experts

Arnaud Balssa

Arnaud Balssa

EVP Capgemini Invent, Business Technology Global Leader, Head of Microsoft Invent Partnerships
With a double degree in Industrial Engineering (Grenoble INP) and a master’s in Financial Management (ESCP), Arnaud joined Capgemini in 1998. After leading French and international engagements, he has become a renowned expert in digital transformation and IT across sectors including manufacturing, energy and utilities, and finance. Arnaud has been instrumental in the success of several projects that span the Capgemini Group. He leads the Future of Technology entity for France, which is a a team of 220 people in France and 700 worldwide.
Clemens Reijnen

Clemens Reijnen

Chief Technology and Capability Leader for Microsoft
Clemens is a creative thinker, solution and service builder. He has 20+ years of success with complex innovative software systems.
Jerry Lacasia

Jerry Lacasia

Vice-President – Microsoft Global Partnership
As Capgemini’s Microsoft Partnership Leader, I accelerate business growth by developing strategic partnerships and leveraging cutting-edge technology. With over 20 years of proven experience in business development, I’ve successfully led initiatives that generate measurable business outcomes and foster high-impact collaborations.

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    Our partnership with Microsoft

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    Data and AI

    Artificial intelligence with generative and agentic AI: The defining transformation of our time.

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    Know your customer

    Unlock the real benefits of KYC with end-to-end automation.