Dynamic and snackable, the interactive Pioneering Intelligent Banking eBook explores how COVID-19 has accelerated the need for banks to undergo a large-scale digital transformation as customers evolve, and as FinTechs gain ground. The study reveals how embracing artificial intelligence will help banks achieve an intelligent digital transformation that elevates operational excellence, customer experience, and risk management. The report also highlights the challenges faced by banks while adopting intelligent technologies and proposes a strategic roadmap to expedite the AI-adoption journey, with an emphasis on conversational commerce.
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