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World Quality Report 2021: Quality Assurance is now integral to software delivery as agility becomes non-negotiable

30 Sep 2021

What’s coming across loud and clear in this year’s World Quality Report is the shift in perception and increased attention towards Quality Assurance as a whole,” said Mark Buenen, Global Leader, Digital Assurance and Quality Engineering, Capgemini Group. “The pandemic has reinforced the importance of agility for organisations across all industries, and as IT is being modernised and environments are moving to the cloud to enable agility, businesses are growing more aware of the relevance and value of Quality Assurance. As a result, we’re seeing increasing investment in this area, particularly in those technologies that will enable Intelligent Industry.”
“The World Quality Report is a one-of-a-kind global study, and this year’s survey highlights the effect of the evolving pandemic-impacted requirements for applications across new deployment methods, the continued growth of AI, as well as QA’s adoption of agile and DevOps practices,” said Rohit de Souza, Senior Vice President, General Manager – ITOM Product Group & ADM Product Group, Leader of the CTO office and Product Security, Micro Focus. “As our customers look to improve their software quality, velocity, productivity, security, and overall customer experience across a range of devices and environments, these findings showcase the need for organisations to advance their modernisation initiatives through AI-powered continuous quality and test automation tools.” 

For further information and the recommendations based on the research, access the full report here.

World Quality Report 2021 research methodology

The World Quality Report, which this year interviewed 1,750 CIOs and other senior technology professionals, across 10 industries, from 32 countries, is the only global report analysing application quality and testing trends. It has been produced annually since 2009. Now in its 13th edition, the 2021-22 report adopted data collection through computer aided telephone interviews. Based on analysis of seven respondent groups: Chief Innovation Officer (CIO), Vice President Applications, IT Director, Quality Assurance/Testing Manager, Chief Data Officer/Chief Marketing Officer, Vice President/Director of Research & Development, and Chief Technology Officer (CTO)/Product Head, the report surveyed respondents from across the globe through quantitative interviews followed by qualitative deep-dive discussions.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organisation of 290,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

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About Sogeti

Part of the Capgemini Group, Sogeti operates in more than 100 locations globally. Working closely with clients and partners to take full advantage of the opportunities of technology, Sogeti combines agility and speed of implementation to tailor innovative future-focused solutions in Digital Assurance and Testing, Cloud and Cybersecurity, all fueled by AI and automation. With its hands-on ‘value in the making’ approach and passion for technology, Sogeti helps organisations implement their digital journeys at speed.

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About Micro Focus

Micro Focus delivers enterprise software to empower 40,000 customers worldwide to run, transform, and adapt. With a comprehensive portfolio, underpinned by a robust analytics ecosystem, Micro Focus delivers pragmatic, customer-centric solutions to bridge the gap between existing and emerging technologies and enable organisations to achieve Smart Digital Transformation

[1] Intelligent Industry, powered by data, is the term used by Capgemini for digital transformation that brings together the physical and digital worlds. Intelligent Industry harnesses the power of data to foster innovation, make new and differentiated ‘smart’ products, improve supply chains, create new customer experiences and deliver new sources of value. It explores how organisations use embedded software, data, 5G, edge computing, artificial intelligence (AI), automation, and the Internet of Things (IoT) to rethink what they do, and how they do it.