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Join Capgemini for the 25th Anniversary of SSON’s European Shared Services & Outsourcing Week

May 19-23| Estoril Congress Center, Estoril, Lisbon

Capgemini is back as a Platinum Sponsor for the 25th Anniversary of SSON’s European Shared Services & Outsourcing Week (SSOW) – and we’re bringing even more cutting-edge insights with us! With over 850 senior leaders and more than 100 expert speakers, SSOW Europe 2025 in Lisbon is the go-to event for Global Business Services (GBS) and shared services professionals looking to shape the future of business transformation across the continent.

At Capgemini, we’re excited to showcase how we’re helping organizations transform the future of GBS through AI-driven solutions, outcome-based delivery models, and human-centered innovation. Whether you’re focused on enhancing operational agility, driving enterprise-wide impact, or exploring the role of GenAI in your organization, our sessions will provide the insights and strategies you need to stay ahead of the curve.

Why visit Capgemini at SSOW Lisbon?

As a Platinum Sponsor of this year’s event, we are excited to present our AI-powered solutions and immersive technologies that are revolutionizing shared services and outsourcing. Visit our booth to meet our experts and learn how AI and other innovations are driving sustainable business outcomes across industries.

Elevating the role of GBS in delivering enterprise-level outcomes across your organization

Date: May 20, 2025
Time: 15:15 WEST
Venue: Big Idea Stage

How can GBS drive enterprise-wide innovation and value? Don’t miss this fireside chat between Capgemini and global industrial supplier, where we’ll share firsthand experiences on how GBS is becoming a strategic partner – powered by AI and digital transformation.

Key takeaways:

  • How GBS is evolving to lead enterprise-wide impact.
  • Receive real-world transformation insights from industry leaders.
  • Debate actionable strategies for aligning GBS with business priorities.
Dorota Góral-Abram Head of South-Central Europe, Capgemini’s Business Services

Dorota Góral-Abram

Head of South-Central Europe, Capgemini’s Business Services

Agata Wichman Transformation Executive, Capgemini's Business Services

Agata Wichman

Transformation Executive, Capgemini’s Business Services

Aneta Van Den Kieboom Senior Vice President, Head of Global Shared Services RHI Magnesita

Aneta Van Den Kieboom

Senior Vice President, Head of Global Shared Services
RHI Magnesita

Gen AI and Agentic AI: From buzzword to business advantage

Date: May 20, 2025
Time: 08:00 WEST
Venue: Conference Room Dubai, Gr. Level

Join us for a deep dive into GenAI and Agentic AI, uncovering how these technologies are transforming shared services. From automation to decision-making and fostering innovation, get the practical insights you need to stay ahead.

Key takeaways:

  • Identifying actionable Gen AI use cases within shared services.
  • Addressing privacy and data governance challenges.
  • Overcoming implementation barriers, including data quality and workforce integration.
  • Developing a Gen AI integration roadmap within your organization.
  • Fostering a culture of innovation in your team.
Facilitators
Gerald is an accomplished Global Business Services Consulting, Operations, and Transformation executive with expertise in strategic, financial, operational leadership. He specializes in profitable growth strategies through digital transformation, including robotic process automation, analytics, and user-centric approaches. As a dynamic leader in GBS and transformation, he is committed to value realization and commercial leadership.
Gerald Fass

GBS Growth Lead for Europe, Capgemini’s Business Services

Brijesh Patel Vice President, Head of IFAO Consulting for Europe and APAC, Capgemini Business Services
Brijesh Patel

Europe Go-To-Market Lead IFAO, Capgemini’s Business Services

Oliver Bissinger Vice President, Business Area Germany, Capgemini’s Business Services
Oliver Bissinger

Business Development Executive Germany and Industry Lead Automotive, Capgemini’s Business Services

Sandeep Ayyar Business Development Executive South-Central Europe, Capgemini’s Business Services
Sandeep Ayyar

Business Development Executive South-Central Europe, Capgemini’s Business Services 

Ani Kshetrapal Head of Nordics, Capgemini's Business Services

Ani Kshetrapal

Business Development Executive Germany and Industry Lead Automotive, Capgemini’s Business Services

Dragon’s Den-style discussion

Date: May 21, 2025
Time: 14:30 WEST
Venue: Big Idea Stage

The argument that business process outsourcers have been instrumental in creating the global business services industry. Yet is their value proposition fit for purpose in today’s rapidly evolving business context?
This year we’re taking a different spin on the famous G6, pitting some of our leading business services providers against GBS leaders in the effort to gauge how their offerings have evolved, and what value they provide. In rapid-fire fashion, a select group of BPO leaders will pitch their current propositions our feistiest, most opinionated leaders.

  • Can the providers be differentiated?
  • Are their services constructs agile?
  • Is implementation of AI a method to cut their costs, or a game-changer for their clients?

Capgemini’s panelist

Magdalena Matell Vice President, Global Head of Projects & Consulting for Finance Transformation, Capgemini's Business Services

Magdalena Matell

Vice President, Global Head of Projects & Consulting for Finance Transformation, Capgemini’s Business Services

Don’t miss out – join us at SSOW Europe 2025.

Are you attending SSOW Lisbon 2025?

Let us know and schedule a meeting with our experts.

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Meet our experts

Anjali Pendlebury-Green Executive Vice President, Head of Europe (North Central) for Capgemini’s Business Services Global Business Line

Anjali Pendlebury-Green

Head of North-Central Europe, Capgemini’s Business Services
Anjali is the Head of Capgemini Business Services for North Europe. She supports large enterprises optimize their operations and build connections between Digital, Technology and Business Outcomes. Anjali has clear POVs on deploying digital and AI to deliver the right balance between Human and Technology effort. Anjali is also a member of the Capgemini Business Services Executive Leadership.
Dorota Góral-Abram Head of South-Central Europe, Capgemini’s Business Services

Dorota Góral-Abram

Head of South-Central Europe, Capgemini’s Business Services
With over 20 years of experience in the business services industry, Dorota has a proven track record of executing growth and cost initiatives. She has a broad transformation expertise and helps clients elevate the value of their GBS organizations by focusing on technology adoption and business outcomes. Dorota is also a member of the Capgemini’s Business Services Executive Leadership.
Gerald is an accomplished Global Business Services Consulting, Operations, and Transformation executive with expertise in strategic, financial, operational leadership. He specializes in profitable growth strategies through digital transformation, including robotic process automation, analytics, and user-centric approaches. As a dynamic leader in GBS and transformation, he is committed to value realization and commercial leadership.

Gerald Fass

GBS Growth Lead for Europe, Capgemini's Business Services
Gerald is a seasoned executive in Global Business Services, with leadership experience across FMCG, life sciences, and manufacturing. He excels in driving growth through digital transformation, intelligent automation, analytics, and user experience. His strategic focus ensures outcome-driven, value-led transformations that deliver measurable impact across operations and consulting.
Brijesh Patel Vice President, Head of IFAO Consulting for Europe and APAC, Capgemini Business Services

Brijesh Patel

Europe Go-To-Market Lead IFAO, Capgemini’s Business Services
With a 16-year track record, Brijesh achieves transformative results for business teams, enhancing customer experience, revenue, margin, and DSO. Brijesh excels in leading competitive consulting practices, delivering complex business and finance transformation programs, and creating unique IP. Brijesh’s expertise spans various sectors, and he is committed to advancing autonomous business processes with Intelligent Automation, AI, and advanced ERP and SaaS technologies.
Oliver Bissinger Vice President, Business Area Germany, Capgemini’s Business Services

Oliver Bissinger

Business Development Executive Germany and Industry Lead Automotive, Capgemini’s Business Services
Oliver, VP at Capgemini Germany, drives enterprise value through Agentic AI and cross-functional integration. He promotes end-to-end lifecycle thinking with a focus on sustainability and data-driven decisions. His vision aligns digital transformation with measurable outcomes, fostering empowered teams through purpose-led strategies and impactful, value-based service delivery.

    Meet our experts

    Don’t miss your chance to connect with Capgemini’s global leaders and industry experts at our booth, where you will learn how our Connected Enterprise approach transforms your business operations and creates tangible outcomes. Schedule a meeting with our experts at the event

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