Life, annuities, and benefits

Payments Transformation in Insurance by Capgemini is designed to modernize the way insurers manage and process payments.

This future-ready solution helps streamline operations, improve cashflow, and elevate the customer experience through next-gen payment solutions. By adopting a centralized platform, insurers can gain agility, control, and a competitive edge in a rapidly evolving market.

To grow, insurance companies must focus on ease of doing business, trust, and clear, flexible processes. Outdated systems and internal silos no longer fit the needs of this complex IA ecosystem.

Our solution solves structural IT challenges for the agency channel, enabling Insurers to deliver technology-driven agent & customer experience as a competitive differentiator.

Through the automation of processes, agents and customers share digital capabilities to create a seamless experience. This optimizes both small and large policy pay-outs, improving efficiency and customer satisfaction.

Care-led claims management provides beneficiaries a platform to engage with the insurer throughout the policy lifecycle, resulting in a more streamlined, personalized claims experience:

• Prior to claim – Beneficiaries can engage with the insurer to receive education and additional value-add services. Insurers can expect higher quality beneficiary data and a closer relationship with the beneficiary.
• At the time of claim – Beneficiaries will have a more transparent, streamlined, and personalized claim experience.
• Post-claim – Beneficiaries have access to guided pay-out options that meet them where they are in life and provide the right value that they need. Insurers benefit from asset retention as they continue to engage beneficiaries beyond the claim to result in growth through both new and existing channels.

Insurance information is often scattered across a variety of systems and transitioning to new systems can be time-consuming and risky.

By leveraging a digital API wrapper, insurance companies can streamline their backend processes with modern technologies. Integrating legacy systems with modern processes eliminates the need to sift through numerous layers of data, delivering only relevant information. This cuts down on error and provides a more agile experience, benefiting both internal teams and policyholders, while giving carriers a roadmap to eliminating legacy technology.

An API wrapper gives you the power to consolidate functions, decommission unnecessary legacy processes if and when you choose, and provide a unified experience for all stakeholders.

Legacy distribution models are preventing life insurers and benefit providers from reaching customers quickly and efficiently.

Digital selling accelerates your ability to offer innovative products through an omnichannel experience. API-based digital sales capabilities boost operational efficiency, improve productivity, and re-engineer purchase journeys giving your customers a seamless experience.

With agency enablement, insurers can attract and retain top agents by giving them the tools they need to enhance their efficiency. Digital advisory via digital marketing, engagement, and collaboration tools provides support to boost productivity.

These solutions create engaging experiences and allow you to acquire new customers and generate new revenue streams.

Our data estate modernization methodology revolutionizes your data landscape, transforming it into a future-proof and agile foundation. This helps insurers boost the data value chain and manage data across silos, leveraging it as an asset and ecosystem driver.

Our offer for data cloud includes:

• Strategy and advisory
• Design and build
• Modernization
• Cloud managed operations

We are uniquely positioned to support your individual or group business data modernization journey, democratize, and industrialize your data estate with our suite of accelerators, frameworks, methodologies, and implementation capabilities.