Skip to Content

Capgemini named a Leader in the ISG Provider Lens™ Service Integration and Management report

Capgemini is a 2020 Leader in Service Integration and Management and IT Service Management

ISG recognises Capgemini as a leader in Service Integration and Management (SIAM) and states the company “sees service integration and management as a Digital Enabler. With Agile methods and a strong DevOps approach, it extends its digital ecosystem transformation initiative, supporting U.S. clients to quickly capture the value of Digital SIAM. While supporting operations, the company enables a client to report optimal business results.” ISG’s report illustrates the importance of Service Integration and Management for CIOs and IT departments as fundamental pillars of every digital-transformation strategy.

Capgemini aligns business and IT and its business decision-making to focus on business outcomes, and is backed by the capabilities to achieve those objectives. Capgemini helps clients improve the quality and consistency of IT service, and to streamline and govern IT operations, thus enabling or accelerating the cloud journey. Delivering IT-driven business services is the foundation for agility and a successful digital transformation strategy, which is required to meet new customer expectations and deliver great experiences.

According to ISG: “Capgemini’s ServiceNow offering enables its clients to deliver new levels of competitive differentiators through the extensive use of emerging technologies.”

ISG ranked Capgemini as a leader after evaluating portfolio attractiveness and competitive strength across four key business areas and service integration with ServiceNow. It highlighted Capgemini’s strengths in each area:

  • Business Value & Service Management
  • Service Operation & Delivery
  • Service Design & Transition
  • Services Information Management
  • System Integrators for ServiceNow Products

Download the ISG report now

        <div class="pf_forms__container ">
                        <form id="pf_form_114659" class="pf_form__form" action="" method="post" enctype="multipart/form-data">
                        <div class="pf_field pf_field--text pf-required" data-validate="text">
            <label for="_pf_114659_4892">First Name                 &nbsp;<span class="pf-required--symbol"> * </span></label>
            <input type="text" id="_pf_114659_4892" class="pf_field__input empty" name="_pf_114659_4892" required="">
                <div class="pf_field pf_field--text pf-required" data-validate="text">
            <label for="_pf_114659_1510">Last Name                  &nbsp;<span class="pf-required--symbol"> * </span></label>
            <input type="text" id="_pf_114659_1510" class="pf_field__input empty" name="_pf_114659_1510" required="">
                <div class="pf_field pf_field--text pf-required" data-validate="text">
            <label for="_pf_114659_9385">Company                    &nbsp;<span class="pf-required--symbol"> * </span></label>
            <input type="text" id="_pf_114659_9385" class="pf_field__input empty" name="_pf_114659_9385" required="">
                <div class="pf_field pf_field--email pf-required" data-validate="email">
            <label for="_pf_114659_858">Email                   &nbsp;<span class="pf-required--symbol"> * </span>              </label>
            <input type="email" id="_pf_114659_858" class="pf_field__input empty" name="_pf_114659_858" required="">
                <div class="pf_field pf_field--consent pf-required" data-validate="checkboxes">
            <div class="pf_consent__wrapper">
                <input type="checkbox" id="_pf_114659_312" name="_pf_114659_312[]" value="1" required="">
                <label for="_pf_114659_312">

                    By submitting this form,  I understand that my data will be processed by Capgemini as indicated above and described in the <a href=""> Terms of use </a>.&nbsp;<span class="pf-required--symbol">*</span>                    </label>
                <div class="pf_field pf_field--recaptcha">
            <div class="g-recaptcha" data-sitekey="6Lc3OpIUAAAAADY4ErEHF0HF6Tr7vuknduDU-fbl"><div style="width: 304px; height: 78px;"><div><iframe title="reCAPTCHA" src=";k=6Lc3OpIUAAAAADY4ErEHF0HF6Tr7vuknduDU-fbl&amp;co=aHR0cHM6Ly93d3cuY2FwZ2VtaW5pLmNvbTo0NDM.&amp;hl=en&amp;v=QENb_qRrX0-mQMyENQjD6Fuj&amp;size=normal&amp;cb=g8vg2l21i0ki" width="304" height="78" role="presentation" name="a-2ek5bjw1bmdf" frameborder="0" scrolling="no" sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox" class="iframe_withoutcookies"></iframe></div><textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response" style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea></div><iframe style="display: none;"></iframe></div>

        <div class="pf_field pf_field--submit">
            <input type="submit" class="pf_field__input" id="_pf_114659_9754" value="Submit">
                    <input type="hidden" name="form_id" data-validate="number" class="pf_form__id" value="114659">
            <input type="hidden" name="form_title" class="pf_form__title" value="capgemini-named-a-leader-in-the-isg-provider-lens%e2%84%a2-service-integration-and-management-report">
            <input type="hidden" name="wp_rest_nonce" class="pf_form__wp_rest_nonce" value="f96130ca6b">

        <div class="pf_form__success">
                            <p>Thank You! We have received your form submission.                </p>
        <div class="pf_form__errors">
            <p>We are sorry, the form submission failed. Please try again.</p>