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Adobe

Enriching end-customer brand experiences though data-driven insights.


Reimagine customer experience, with Adobe and Capgemini, by harnessing the power of data and insights to elevate brand engagement.

Customers have always wanted products to be available, and competitively priced. But nowadays, they also want immersive experiences with variety, immediacy, and simplicity. They expect you to know how they like things, too. Thousands of people. Thousands of needs. All different. All constantly changing.

Platinum partnership

Elevate your customers’ experience with Capgemini and Adobe.

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      With Capgemini-Adobe joint offerings, you can create a customer experience that your customers will cherish, and drive lifetime brand engagement.

      Adobe Summit 2022

      Didn’t make it? Explore our sessions on-demand and learn how to create better, truly personalised customer experiences.
      Watch the sessions

      How we can help

      An Adobe Platinum Solution Partner, Capgemini will work with you to marry every aspect of a digital marketing solution – across every channel, and every technology, in the most effective way possible – harnessing the power of data and insights 

      Our joint solutions will empower your organisation to streamline your campaigns from creation to launch and testing and everything in between. With no friction in your processes and nothing but satisfaction and happiness for your customers. 

      Working with Magento Commerce, we help businesses focus on their customers. It’s an all-round approach that covers commerce, content, sales, and service, viewing customer experience not just as a website transaction, but as the basis of a lasting relationship.

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      You may want more customers. Or to better understand those you already have. Or to personalise experiences across channels. You may even want to do all these. By connecting your marketing, you can build a better future.

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      Connecting CX with unified, trusted, and actionable customer data​ powered by Adobe Experience Platform Accelerate personalised and immersive customer experience through emotional connect using actionable data across marketing, sales, service, and commerce domains. 

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      Our sector expertise

      Technology isn’t one-size-fits-all. We work with Adobe to develop solutions for key industry sectors such as automotive, consumer products, retail and distribution, and financial services – and we make them specific to our clients’ needs.

      Automotive

      We create experiences from anywhere. Using end-to-end Adobe technology, we enable automotive companies to deliver data-driven marketing in real time on any channel, and drive holistic customer engagement to the next level.

        Consumer products, retail and distribution

        Consumer expectations are continually evolving. We help CPRD organisations by leveraging the Adobe stack and its deep expertise in data-driven technology to deliver seamless, contextual, omnichannel, and real-time personal engagement.

          Financial services

          Personalization and meeting the customer where they are drives brand loyalty across all age groups.  We help financial services organisations to realise their ideal customer digital experience by  delivering timely, relevant, impactful  and personalised content.

            Awards and recognition

            2021 Adobe Digital Experience Partner of the Year Award EMEA

            This award recognises the market leading solutions deployed at clients across EMEA with Adobe in key markets like France, UK, Germany, Nordics, Belgium, Italy, and Spain.

            Awards and recognition

            Meet our experts

            Lee Dempsey

            Principal and Capabilities Leader in Capgemini’s Digital Customer Experience (DCX) practice

            Sumit Uppal

            VP – Head of FS Digital Customer Experience (N. America) & Global Lead for Content & Marketing practice for FS
            I have almost 20 years of consulting experience advising and delivering digital transformation initiatives. I have deep technology strategy and innovation roots helping clients modernise their technology landscape. I work with clients in Banking, Capital Markets, Insurance and Healthcare to support on Digital Transformation, Technology Strategy, Innovation and at scale digital delivery initiatives. I also lead the charter for Content & Digital Marketing globally to accelerate our efforts around the space with our strategic vendor partners.

            Fernand Khousakoun

            VP, Content & Marketing Lead | Global DCX | Capgemini
            Fernand has 24 years of experience working with customers to improve the Customer experience.

            Kevin Farley

            Global Head of Marketing Analytics, Financial Services