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World InsurTech Report 2021

16 Sep 2021

“The insurance industry is evolving, the keyword for its future is modularity. Insurers must be prepared to tackle a broad range of future scenarios. Modular offers, systems and organisational structures will be indispensable to creating a robust and responsive value change. In the coming years, industry players will be defined by their strength within a hyper-specialised value chain, and insurers will increasingly become orchestrators,” said Anirban Bose, CEO of Capgemini’s Financial Services and Group Executive Board Member.

cial analysis based ondata from Yahoo Finance and CompaniesMarketCap.

[2] Capgemini Financial Analysis based on data from CompaniesMarketCap.

[3] C: Customers want 24/7 convenience – quick response time and multichannel access to policy information, and account management. A: Customers want personalised advice – products customised to their needs, as well as the ability to manage their risk profile across their policy lifecycle. RE: Customers expect insurers to reach out to them and engage meaningfully according to their preferences – such as via risk-prevention propositions or capabilities to offer unintrusive support during moments of need.