Capgemini at Agentforce World Tour 2025

In a world where consumer health businesses strive to find meaningful ways to engage with consumers and build long-term valued relationships, data is critical. Understanding everything about consumers in a non-direct-to-consumer (D2C) environment is challenging. This is where Salesforce Data Cloud comes in. Haleon can seamlessly pull data from various sources, including zero-party sources like surveys, first-party sources like web and app browsing behaviour, second-party sources like Amazon marketplace transactional history, and third-party sources like Kantar and Nielson. This comprehensive data collection allows the marketing team to be more effective with their budgets, target relevant personas with appropriate content, and develop new propositions and services to meet customer expectations. With Einstein segment builder, Haleon can easily build and activate segments across multiple channels, eliminating the need for the marketing team to work with multiple data analysts.

Haleon are a world-leading consumer health company with a clear purpose to deliver better everyday health with humanity.

Transform B2B energy account setups with AI, AWS Sagemaker, and Salesforce. An AI agent gathers energy requirements, conducts credit and insurance checks, and ensures approval with precise recommendations. The agent guides customers through final steps, guaranteeing a seamless setup. Salesforce manages all interactions, enhancing customer satisfaction and operational efficiency.

Unleash the power of Agentic AI for tackling urgent issues in water and utility sectors, like leaks, low water pressure, and breakdowns. Agentic AI swiftly evaluates customer input to schedule immediate field service, boosting efficiency and C-MeX scores. This game-changing solution is also perfect for the Energy, Telco, and Manufacturing sectors.

Ensuring the success of AI within your organisation requires careful consideration of several key factors. The cornerstone of this success is the quality and availability of your data, which is crucial for feeding your large language models (LLMs) with the right information. So, what considerations need to be made to achieve this?

A robust integration strategy is essential, and Mulesoft is the perfect fit for this purpose. During our event, we will demonstrate how you can leverage Mulesoft to make better data and availability decisions for your Agentforce digital engagement. This demo will showcase the seamless interaction with Mulesoft, highlighting how it can enhance your data integration processes and ensure your AI systems are always working with high-quality, up-to-date data.

Join us to explore how Mulesoft can transform your data management strategy and drive the success of your AI initiatives!

Discover our Agentforce solution designed for high-volume, low-value sales teams. It reduces outreach time and boosts revenue by using AI to handle the heavy lifting, ensuring customers feel valued. See it in action and learn more about how we can transform your sales strategy by visiting our booth!

Join us at our booth to explore the Agentforce Hackathon demos. We’re showcasing innovative solutions developed using Agentforce, highlighting the creativity and expertise of our top talent. Come by and see the future of technology in action and discover how our team is pushing the boundaries of innovation.

Our solution enhances efficiency and customer experience, supporting cross-selling and next best actions for our clients’ sales teams at their fingertips. Through Life Sciences solution powered by Agentforce, we enable the vision of a future customer engagement ecosystem with a 360° customer experience.

Capgemini reimagines traditional contact centres with its Touchless Operating Model, seamlessly integrating human and digital workforces. This innovative approach delivers superior business outcomes through advanced BPO, technology, and transformation services, ensuring efficient and effective customer interactions.

This proposition revolutionises the connections experience, transforming every stage from initial enquiry to delivery into a seamless, efficient, and customer-centric process. By implementing intuitive enquiry systems, leveraging cutting-edge algorithms for prioritisation, and optimising workflows for timely service delivery, it ensures that every interaction is smooth and effective. The strategy incorporates connections reform principles, such as prioritising projects based on readiness and necessity, and emphasises proactive communication to anticipate customer needs and address issues before they arise. This approach not only enhances communication and operational efficiency but also sets a new standard for customer satisfaction, making the connections experience truly best-in-class.

This proposition empowers network companies to effortlessly identify and support their most vulnerable customers by leveraging advanced data analytics and AI, to firstly find the hidden vulnerable and then serve them with unique technology solutions. By integrating these elements, the proposition creates a robust framework that enhances the well-being of vulnerable customers, ensuring they receive the highest level of care and support.

Veeva or Salesforce? Life sciences companies may make different choices, but both options are likely to come with a similar set of challenges.

In our latest POV, ‘Veeva Salesforce split: A catalyst for commercial transformation in life sciences’, we highlight the key challenges companies may face as they embark on their transformation journey. We can share practical advice on how to navigate these challenges and potential next steps.

Come by our booth and learn how you can prepare your business for the Agentic wave by adopting cutting-edge infrastructure, best practice and ensuring readiness for future technological advancements.

Join us and discover how AI governance can transform roles, expectations, and development cycles, ensuring seamless AI integration and maximising business value.

Capgemini and Salesforce deliver an end-to-end agentic AI solution that unifies customer service and network operations—cutting costs, boosting efficiency, and enabling proactive, autonomous telecom operations.