London – Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, and NICE Systems (NASDAQ: NICE), a worldwide leading provider of real-time analytics solutions, have today announced a partnership to deliver a Robotics Automation Hub that will help organisations identify, evaluate and automate processes that involve time-consuming and repetitive manual tasks. The hub services are available on the Digital Marketplace G-Cloud 6 as a Specialist Cloud Service.
The move will bring to market the combination of NICE System’s innovative robotics technology with Capgemini’s digital transformation expertise to help businesses save time on tasks that require accuracy, speed and simple decision-making. The service will be most beneficial to private sector organisations and government departments with high volume administrative tasks that require agent handling, such as processing online registration forms and manually entering data into back office applications. It will also offer businesses better scalability to manage fluctuating demand while maintaining consistency and high data quality.
In collaboration with clients, the Robotics Automation Hub will identify candidate processes and help understand the process, build and implement the automation, and continue to maintain, support and improve the automation over time. This approach can then be applied across the business.
Adele Every, SME and Innovation Lead, Capgemini said: “Developing the Robotics Automation Hub using NICE’s innovative technology means we can help organisations not just do the same with less, but do more with the same. Robotic software should not be seen as a threat to our livelihoods. Instead, it offers a huge opportunity for humans to spend less time completing mundane tasks and more time doing things which use our creativity, imagination, and human intelligence. This will ultimately improve the quality of people’s roles and add real value to the business.”
Benny Einhorn, President of NICE EMEA, said: “NICE Robotic Automation is part of our real-time customer service portfolio, designed to help organisations address operational efficiency challenges and drive greater customer satisfaction. By implementing this solution, organisations can move closer to creating the perfect customer experience across channels and touch points, reducing customer effort, and boosting satisfaction. With this alliance, companies will benefit from our innovative robotics technology as well as the expertise from Capgemini to manage and continually improve these processes effectively.”
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