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Financial services

Our World Reports

Our flagship thought leadership publications offer in-depth analysis, trends, and industry insights across financial services. Take a look at the latest releases below.

Our latest report: World Wealth Report 2022


Capgemini’s World Wealth Report 2022 explores how wealth management firms can navigate the uncertain market and industry dynamics of new asset classes like digital assets, sustainable investments, and increased competition from family offices for customer mindshare. Based on customer and executive surveys, this report suggests wealth management firms should focus on emerging client segments to boost productivity and enable customer delight with inclusive client segmentation, targeted acquisition, engagement, and retention initiatives.

Browse our recent World Reports

As climate change significantly affects individuals and businesses worldwide, the World Property and Casualty Insurance Report 2022 from Capgemini and Efma focuses on how insurers can walk the talk to achieve climate resiliency.

The customer engagement imperative: What banks can learn from the fintech playbook. A rapidly changing market, heightened consumer demands, and a strict regulatory environment impact traditional banking strategies and challenge progress. 

The FinTech industry amidst the black-swan environment is experiencing a shift with investors seeing the upside in matured firms having diversified product portfolio and business models, with strong governance framework.

Covid-19 has accelerated the demand for insurance protection, and policy holders are now seeking coverage from non-traditional players such as InsurTechs and BigTechs.

Our World Payments Report has become a leading source for data, trends, and insights into the global payments industry and examination of regional non-cash payments trends and key regulatory initiatives. The 2021 Report, our 17th edition, explores the tumultuous environment in which today’s payments firms must navigate.

Next release: World Life and Health Insurance Report 2022 (September 2022)

In the inaugural edition of this report, we will explore how customers perceive the physical and financial wellness and how these two are increasingly overlapping.

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