Energy & Utilities

Navigating the changing tides of water

Deliver real impact in an evolving water landscape

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Climate volatility, water stress and rising regulatory expectations are reshaping the water and wastewater sector at unprecedented speed. Extreme weather events, ageing infrastructure, population growth and tightening environmental scrutiny are converging to place immense pressure on networks, operations, and customer trust.

For water companies, this moment represents both a critical challenge and a unique opportunity: to rethink how assets are managed, how services are delivered, and how resilience is built for the decades ahead.

At Capgemini, we work alongside water and wastewater organisations to help them move beyond legacy approaches and embrace a digital first, outcomes-first, outcomes-led transformation – delivering measurable impact across resilience, efficiency, sustainability, and customer experience.

This is your opportunity to become the water company of the future.

Let’s deliver real impact together

Our water experts are here to help. Whether your vision is for building resilience in the face of climate change, or transforming your operations with digital solutions, we’ll help you make it real.

Download our brochure

What we do:

We help water and wastewater companies deliver impact across capital efficiency, operational resilience, sustainability and customer experience — using digital, data and engineering capabilities to turn complexity into confidence.

De-risk major projects and accelerate time to value.

Our capabilities:

  • Portfolio optimisation and value screening
  • Engineering design efficiency and digital governance
  • Global delivery models to reduce cost and increase agility

Optimise core operations to improve reliability, reduce emissions, and extend asset life.

Our capabilities:

  • AI-driven water and wastewater quality monitoring and predictive analytics
  • Intelligent asset performance management and predictive asset health to optimise maintenance activities
  • Digital platforms for operational optimisation and compliance
  • Digital security for critical infrastructure

Meet ESG goals and embed circular economy principles.

Our capabilities

  • Carbon accounting and emissions reporting
  • Energy procurement and cost optimisation

Reimagine customer engagement and deliver seamless service.

Our capabilities:

  • Digital self-service portals and mobile apps for billing and service requests
  • AI-driven customer support and proactive issue resolution
  • Strategic partnerships for innovation and new service models

Enable intelligent, secure decision-making.

Our capabilities:

  • Gen AI, analytics, and digital twins
  • Cybersecurity and AI-driven production optimisation, cloud-native platforms, and IT/OT convergence
  • AI-powered engineering and business model innovation

Transform legacy systems into agile, cloud native platforms.

Our capabilities:

  • SaaS and cloud transformation
  • AI enabled software development
  • Integration and Cybersecurity

Optimise asset performance and unlock long-term value.

Our capabilities:

  • Lifecycle strategy & optimisation
  • Predictive maintenance and reliability
  • IoT integration and performance benchmarking
  • Digital twins to simulate degradation and extend life

Navigate digital disruption and operational complexity with agile, data-driven transformation.

Our capabilities:

  • Business and asset strategy
  • Operating model redesign
  • Process automation and change management

Let’s deliver real impact together

Our water experts are here to help. Whether your vision is for building resilience in the face of climate change, or transforming your operations with digital solutions, we’ll help you make it real.

Download our brochure

FAQs

Traditional engineering-led models can no longer keep up with today’s challenges. A digital-first approach helps utilities use data, automation and AI to manage assets more effectively, improve efficiency, and respond faster to issues. This allows them to move from reactive operations to more predictive and informed ways of working.

The water company of the future uses digital tools at every level. It brings together intelligent networks, connected assets, and a workforce supported by modern technology. By using real-time data and AI, these organisations can improve performance, reduce costs, and deliver more sustainable services.

We support water companies across the full value chain, from capital programmes and asset management to operations, customer experience and sustainability. This includes improving network performance, using data and AI to optimise operations, modernising IT platforms, and making customer and billing processes simpler. We also help organisations meet their environmental and regulatory goals.

With rising costs and increased scrutiny, water companies are under pressure to do more with less. Digital technologies such as automation, advanced analytics and cloud platforms can help streamline operations, improve investment decisions, and increase productivity across the business.

Capgemini combines water sector experience with digital and technology expertise to help utilities improve how they operate. We work alongside organisations to increase efficiency, strengthen performance, and support more sustainable outcomes.

Our partners

We work with leading industrial and digital technology providers, including Microsoft, Siemens, AWS, and Salesforce, to deliver secure, scalable platforms and engineering‑grade innovation. Our ecosystem spans global cloud technologies, industrial automation specialists, and energy technology leaders.

Client Stories

Real results. Real impact. Explore how Capgemini is helping water and wastewater companies become the operators of the future.

Oracle Utilities Customer Cloud

Scottish Water leads utilities innovation by transitioning to an Oracle Utilities customer Cloud Service

Partnering with Capgemini, the water and wastewater services provider underwent a cloud transformation programme to effectively prepare for the future and improve customer support.

Read more

Anglian Water enhances customer experience with digital wallet integration

Anglian Water partnered with Capgemini to streamline the customer payment process by adding Apple Pay and Google Pay, improving customer satisfaction and efficiency

Read more
Scottish Water

Revolutionising Scottish Water’s approach to ‘non-complex’ projects, in a first for the UK water sector

Reducing risk and delivering huge cost and efficiency savings for Scottish Water with an innovative, technology-enabled automation solution.

Read more

Anglian water data centre efficiency through cloud migration

Anglian Water partners with Capgemini to review its application landscape, identify opportunities for rehosting, refactoring, retiring, and retaining, and finally migrate assets to the Microsoft Azure platform.

Read more

Scottish Water reimagines field services with SWIFT

Capgemini supports Scottish Water in the delivery of its Intelligent Field Force Transformation programme, delivering high-quality, data-driven, and sustainable field services

Read more

Research and Insights

Transforming-Water-Utilities-with-GenAI
Point of view

Transforming water utilities with Gen AI
Capgemini Research Institute

AI and Gen AI in business operations

capgemini-research-institute capgemini-research-institute

Expert perspectives

water management
Sustainability

Rethinking River Health: Capgemini and Additive Catchments approach to transforming water industry performance

Iain Fry
Feb 18, 2025
Digital Solutions

Let’s think digitally to solve the UK’s infrastructure challenge

Karen Thompson
Feb 10, 2025
smart meter
Digital inclusion

Six key considerations for water companies launching a smart meter programme, and how Capgemini can help

Iain Fry
Feb 26, 2024

Meet our experts

Martin Crawford

Martin Crawford

UK Water Sector Lead
Martin runs the UK water sector business focusing on the management of long-term business relationships and strategic services across the sector. In his time at Capgemini, Martin has built long standing advisor-based relationships with a strong network of utilities and public sector individuals while also leading the creation of a range of complex digital solutions. Martin’s successes have been developed through his detailed understanding of utilities and Government sector procurement processes and business issues, combined with his ability to leverage and exploit capabilities from across Capgemini’s full range of delivery units.
Subodh-Bisht

Subodh Bisht

Senior Director | ET&U Intelligent Industry 
Subodh leads Intelligent Industry for Energy and Utilities Market Unit.  Subodh’s role includes shaping intelligent solutions that align with client priorities, leveraging innovation and operational excellence to maximise value. Subodh has 20 yrs. of industry and management consulting experience in Water, Power and Railways sector specialising in strategy, delivery, and operations transformation.